no stock? try ask your friend to buy new ipad from them, see if no stock or not...lame excuse..

Did you call apple for help?
i mean call their official hotline,not the switch wan.
i am sure they are helpful in your case.
Good Luck Bro.

ok..i just called apple hotline..
Apple told me to wait within 7 days wether they will replace the new one or not as nuthin they can do until the 7 days period is over.
the Apple Online policy and the Switch policy is different.
at Apple Online,within 7 days if ipad got problem.they will replace the new one.
at Switch,within 7 days according to available stock only.if no stock,send to warranty.
i advice before you guys buy apple products from switch or any place pls do check the unit first and ask if the unit problem can replace,refund or not etc.
when come to this situation, its like useless.
call here call there wasting money,wasting time.. huhu...

With such warranty policy applies to Switch, I felt so unsecure when we making our purchases from them. What if they just avoiding the hassle of replacing a defective out of the box product and simply tell us it's out of stock till the replacement warranty period over? If next time I going to purchase and Apple product, I will definately "Switch" to another Apple Respective Reseller.

you can buy from them.example if u want to buy an ipad.
make sure u ask them wether they have extra stock or not for immediate replacement if got any problem with the unit.
but usually we found the problems at home instead at switch.. huhu..
im just not a lucky guy get the problem unit.

This post has been edited by shah88: Jun 19 2012, 03:41 PM

WOW!!!! Luckily I didn't buy from QB Switch. Didn't know the service is so bad. The excuse of 'NO STOCK' is unacceptable. We will not know if they have stock or not, so like u mention before....ask if they have stock on hand first then only u buy. This way they can't prevent u from exchange 1:1 if something happen to ur Ipad. Better buy from Seng Heng

all switch service is same,not just from switch QB.
yeah man...at first i want to buy it at Seng Heng but Gurney too far for me lazy to drive.thats why i bought at switch QB... huhu...

Call apple again on day 8.then see apple what they can help you.

This is rather disappointing.

With different policy implemented from that of Apple’s, no one should subject themselves to such double standard practice. It is utter useless to enquire their staff or even supervisor if there is available stock as they might play the whole ‘this-person-is-new-and-gave-wrong-info’ game even if the respective staff told you of available stock few seconds ago. From that point on, it will be your words against theirs and frankly speaking, they have the higher ground, even if you decide to make a scene there and then.

Avoid Switch. Period.

The problem is apple only have one apple service provider in penang take care by switch.

Honestly, I think the iPad will be sent in for warranty, in the end.

That does explain their lousy after-sales service.

Apple online store policy .... if i'm not wrong is 14 days 1 to 1 exchange if hw problem had been identify .... for reseller like Machines , MacCity , Switch or iStudio , i dun think they have such "1 to 1" replacement policy ,i still can remember my friends bought iPad 2 that is having light leakage issue after he open the box from machines .... still they refer my fren to service center for warranty claim !!!!

after this incident ..... i will prefer to buy from apple online store if is not in the rush and plus they got free engraving ...

This is ridiculous! TS, they r f**king u over.

Ur iPad was faulty since day 1 thus the complaint was lodged then and as it is within the 7 days exchange policy, they MUST honor the policy. Not having stock is their fault and they should just hold ur unit until the stock comes n exchange it for another. What nonsense explanation is that about stock comes before 7 days, u will get exchange.

TS, what model did u buy? Tell me n I will call QB Branch n see if they hv stock. If they say yes, go slap them.

till today my stock is still not available yet..what they encourage me is send to warranty claim. today ill go to QB service center and see what can they do. goin to meet their manager and maki2 also..haha...

mine is 16GB Wifi White.. everday i call them for stock arrival..

QB - 046465591

i agree with alvin114,i prefer to buy from online store in the future.
i still remember the Apple guy said they will arrange a courier to pick up our problem ipad at our home..thats nice.. we dont need to go anywhere,just give them a call.Great Service.

sometime i wonder,why so hard RESELLER to give us 1-1 exchange.its an APPLE product and its also EXPENSIVE...
if APPLE online can,why they cant. its also APPLE ma.. not APPLE PiE lol...

This post has been edited by shah88: Jun 21 2012, 03:46 PM

Ya, Planning buy apple smart case, see your case, may be i better buy from apple online store.

Do u know, Apple Online has heaps of advantages. Just to name a few. Bear in mind, some r on case to case basis but at least they still try to accommodate for us buyers:

- if ur shipping is delayed for a few days even though by customs, a call to apple about it may cause them to issue a rm100 cash rebate. I got that once. Love them for their professionalism
- 14 day one to one exchange
- u r allowed to do one to one for a limit of 2 times
- if after ur 1 to 1, if u r still unhappy, they will offer u a full cash refund.
- items like iPad have free engraving
- proper tax invoice (retailers give u nonsense receipts that r faded or will fade with time)
- delivery to ur doorstep FOC and item is delivered in the brown box n fully super sealed.

Apple Online FTW man. IMHO.

if u bought from the apple online store then u call them for any hardware problem they will help u to exchange
but this no work if u bought at authorised reseller cause they normally asked u go back the place u bought and negotiate with them.
so for those who want buy the apple product kindly buy directly from apple or if u really want buy it at reseller,please do the research and asked the seller whether has DOA service

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Added on June 22, 2012, 3:48 amif my information not wrong,not 14 days already
is 10 calendar days after the invoice date

and why apple can offer exchange or refund but reseller cant?
from what i know is reseller product is get from supplier mean normally not directly get the stocks from apple
and different reseller may has different suppliers,therefore normally they won't exchange to the customers and asked us go to claim warranty
if exchange for us,they will less sell a goods and it is trouble to sent the problem goods go back.
Asked us claim warranty and they will avoid the trouble and make more profit.

This post has been edited by JayChouYEE: Jun 22 2012, 03:48 AM

My friend bought the new ipad, check on spot on the newly unboxed set and found a dent on the top corner.

Machine give him a 1 on 1 replacement on the spot and reissue a new receipt for him. The manager tell him, if still got problem within 14 days, they will still do 1 to 1 replacement.

I feel apple should look into this issue for malaysia reseller.

Finally i get the new replacement today.