hi,just bought the new ipad on 16 June at Queensbay. when first try the camera,the shutter wont open at all,its freezing. reboot and hard reset doesnt solve it also.
it also freezing when running photobooth.
i take it to SWITCH yesterday.they restore still not fix the problem.they said its hardware problem.
they will replace with the new one but the stock is not available yet.
they said ive only 7 days to claim the new ipad from my purchased date.now i only have 5 days left to wait the stock coming.
if the stock still doesnt have,then i need to send it to waranty instead getting a new one.
at other SWITCH outlets got stock but they said they cant take the stock from them to replace mine.WTFFF...
im so frustrated with the service tho..
Imagine u just bought a new ipad and got problem already.
does someone has any problem with their new ipad?
and maybe know how to replace my new ipad asap? thanks guys

found at youtube exact how my problem is http://www.youtube.com/watch?v=ZCkMaIAopOk

This post has been edited by shah88: Jun 18 2012, 03:32 PM

i just called the Switch Sevice Center at queensbay,they said if i send it to them they just send it to warranty.they cant replace me with the new ipad box.
if my ipad is more than a week old,i still can accept to take it to warranty.
its only less than 1 hour old already problem,of course all of us expect to get the new one instead sending it to warranty.

This post has been edited by shah88: Jun 18 2012, 03:22 PM

yes i can get 1 to 1 exchange within 7 days but now out of stock.they said if the stocks coming next week then i cant get 1 to 1 exchanged as already more than 7 days from my purchased date.
they also cant take from other switch outlets stock to replace mine.BAD SERVICE!

im more than happy if they can replace the new ipad without the 7 days limitation..the limited time to exchange makes me so pissed off..
i can take some pics if u guys want to see,u will be surprised the camera is so bad..

This post has been edited by shah88: Jun 18 2012, 05:29 PM

just called switch for refund and they cant refund.just told me the same thing f**kin warranty warranty warranty warranty.

ill report to consumer...thanks man for the info..

This post has been edited by shah88: Jun 18 2012, 06:08 PM

Also some of their workers know nuthin about what they have there on SWITCH.
at 16 june,i also went to switch to buy the new macbook pro at QB..
i already know that the new macbook pro already arrived at switch QB..
the first worker serve me,i ask them i want to buy the new macbook pro.
then he show me the 3399 one plus got voucher bla bla bla... i said im after the new macbook pro,not this one.then hes like blurr.. then i ask him to ask other staff to check.about 5 minutes he talkin with his friend and they said yeh theygot it LOL.
how come i know earlier than their staff? LOL

me only 1 day old still cant refund,its APPLE why cant... Really Bad Service!

This post has been edited by shah88: Jun 19 2012, 12:35 AM

ok..i just called apple hotline..
Apple told me to wait within 7 days wether they will replace the new one or not as nuthin they can do until the 7 days period is over.
the Apple Online policy and the Switch policy is different.
at Apple Online,within 7 days if ipad got problem.they will replace the new one.
at Switch,within 7 days according to available stock only.if no stock,send to warranty.
i advice before you guys buy apple products from switch or any place pls do check the unit first and ask if the unit problem can replace,refund or not etc.
when come to this situation, its like useless.
call here call there wasting money,wasting time.. huhu...

you can buy from them.example if u want to buy an ipad.
make sure u ask them wether they have extra stock or not for immediate replacement if got any problem with the unit.
but usually we found the problems at home instead at switch.. huhu..
im just not a lucky guy get the problem unit.

This post has been edited by shah88: Jun 19 2012, 03:41 PM

all switch service is same,not just from switch QB.
yeah man...at first i want to buy it at Seng Heng but Gurney too far for me lazy to drive.thats why i bought at switch QB... huhu...

till today my stock is still not available yet..what they encourage me is send to warranty claim. today ill go to QB service center and see what can they do. goin to meet their manager and maki2 also..haha...

mine is 16GB Wifi White.. everday i call them for stock arrival..

QB - 046465591

i agree with alvin114,i prefer to buy from online store in the future.
i still remember the Apple guy said they will arrange a courier to pick up our problem ipad at our home..thats nice.. we dont need to go anywhere,just give them a call.Great Service.

sometime i wonder,why so hard RESELLER to give us 1-1 exchange.its an APPLE product and its also EXPENSIVE...
if APPLE online can,why they cant. its also APPLE ma.. not APPLE PiE lol...

This post has been edited by shah88: Jun 21 2012, 03:46 PM

Finally i get the new replacement today.