Hello everbody,i buy something on ebay and the seller ship my item by fedex but it arrived at sepang on yesterday can't pass the custom check(Clearance delay - Import SEPANG MY).



BELLOW IS MY TRACKING RESULT

Date/TimeActivityLocationDetails
Apr 1, 2012 8:55 PM
Arrived at FedEx location GUANGZHOU CN
Mar 31, 2012 10:41 AM
Departed FedEx location ANCHORAGE, AK
Mar 31, 2012 7:48 AM
Arrived at FedEx location ANCHORAGE, AK
Mar 31, 2012 4:18 AM
Departed FedEx location MEMPHIS, TN
Mar 31, 2012 11:22 AM
Clearance delay - Import SEPANG MY
Mar 30, 2012 5:40 PM
In transit MEMPHIS, TN
Mar 30, 2012 8:28 AM
Arrived at FedEx location MEMPHIS, TN
Mar 30, 2012 1:45 PM
In transitSEPANG MY Paperwork available
Mar 29, 2012 9:55 PM
Left FedEx origin facility BEDFORD HEIGHTS, OH
Mar 29, 2012 6:10 PM
Shipment information sent to FedEx
Mar 29, 2012 6:29 PM
Picked up BEDFORD HEIGHTS, OH


Who can tell me what i can do?

This post has been edited by Robbert CS: Apr 1 2012, 09:28 PM

Fedex love to collect custom tax, I would avoid them if possible.

Use DHL in the future. Try to give a call to Fedex to check out what is happening there.

will call fedex customer service tomorrow,thanks

even if its below RM500?
planning to try its service

Yup.. fedex is real *hitttt.. my item only RM240 + RM80 (shipping) but fedex put nowhere amount as air freight charge (RM298++)
so my item with freight is above RM500++ and declare to custom tax need to pay RM200++ .. item weight only 0.4KGM... already confirm from Customs Putrajaya that shipping calculation is from original... I got invoice.. transcation record or any....

What I suppose to do... ??

I am facing exactly the same problem now. My total cost is USD1++. My shipping is below USD50 only. Fedex Malaysia decides my shipping is RM379.98 based on an ambiguous 'freight charge schedule', and modifies my total cost to over RM500 and hence declares it as taxable by customs, which is RM2++.

They did not submit the customs declaration with the original invoice but instead uses an invoice with a number which I cannot find on my invoice or anywhere else. I have reasons to believe the customs form they show me is a fabrication and their 'official receipt' from customs is suspect.

I think there is an element of fraud here and it has been going on for a number of years. Is there anyway we can gather victims of their fraud, launch an investigation and a US equivalent of a class action lawsuit?

This post has been edited by pepelepew: Apr 27 2013, 11:11 PM

here a bit clue

custom-money-goverment-GE 13

This post has been edited by Shirogawa: Apr 28 2013, 01:04 AM

Before you start shooting. Please go talk to Customs at KLIA.
The Customs decide what are the standard freight charges for the shipment regardless of what Fedex gave them There is a charges weight matrix. If you can show them actual payment proof and etc, they will let you pass. Go talk to PK (Pengarah Kastam) on duty.

Not possible as I am not in KL.

Also Fedex indicates that they have paid the duty on my behalf and they have a receipt to 'prove' it and they want to bill me the amount they paid. The problem with the receipt is it's not in my name, and instead they put their name on it with a company registration number of another third party company.

maybe ask SPRM to investigate if they really do it..

I am posting the letter they sent me to justify their claim that my freight charge is RM379.98 (from USA) instead of the RM136 I paid to Fedex USA (see third picture). My package weight is 1.8kg.

Can anybody understand the content of the letter? Any other courier company is using this?

From what I have discovered so far, the CAPEC MALAYSIA has the same address as Fedex Malaysia (http://www.fedex.com/my/dropoff/). This is very suspicious.





This post has been edited by pepelepew: Apr 28 2013, 09:41 AM

The SPRM is a big joke, really.

Fedex International charges is expensive, if your items weight is 1.8kg, the total charge is start from around USD150 above.
Fedex is one of the CAPEC member.

This post has been edited by Laptab: Apr 28 2013, 10:51 AM

CAPEC Malaysia
http://capec.org/content.php?13-41-15

Then i wonder why Fedex states my freight was only USD43.95?

https://secure.onlinelabels.com/General/Shi...Calculator.aspx

- tick 'enter a product number'
- product name: OL160WJ
- quantity: 100
- country: Malaysia
- zip code: 96000

Dear pepelepew, I'll never use any other shipping rate calculator provided by any website because it's not accurate, outdated and sometime provide nonsense rate. Use only Fedex shipping calculator if you want to get (almost) exact total shipping charge.

This post has been edited by Laptab: Apr 28 2013, 12:20 PM

the most accurate Fedex rates can be calculated in Fedex website;
https://www.fedex.com/ratefinder/home

i will never use fedex again.. was taxed for rm750.00 even though myitem was clearly falls under non taxed item.. they blindly charges me 30% from my total item price + shipping price even i provide them with the code from kastam book.

what you buy?
if computer related accessories/equipments, not all of it is exempted from tax.

This post has been edited by Laptab: Apr 28 2013, 02:36 PM

I bought paper related product. Unlabelled stickers to be exact.

Maybe you can check whether the customs declaration form they gave you was fabricated or not.

I am sure the seller's Fedex shipping rates were up to date and they knew their products weights and dimensions were programmed into the calculator.

I already told you what is the problem yet you insist its a conspiracy
Then please walk the talk. Report to SPRM. Thanks

agree 100%...

i dont wnt to think bout it anymore

btw laptab. r u from fedex? or custom?

never mind

I have friends work at Royal Customs, and run import export (business) using Fedex.

unfortunately your seller shipping rate not includes FEDEX REMOTE AREA SURCHARGE based on postcode (96000) provided by you, because most of Sabah/Sarawak area are subjected to Fedex Remote Area Surcharge

This post has been edited by Laptab: Apr 28 2013, 06:40 PM

I don't think you understand the situation. If there was a remote area surcharge or the shipping calculator of my seller was not accurate, why did Fedex call it customs tax and is billing me for this tax paid to customs not Fedex? Is there an agreement between Fedex and customs where customs will later pay Fedex?

This post has been edited by pepelepew: Apr 28 2013, 07:42 PM

I'm not sure because I live in KL. You may contact Fedex to know more about Fedex remote area surcharges.

Sorry, I was editing my post but you already posted before I finished editing.

As I was saying, I don't think you understand the situation. If there was a remote area surcharge or the shipping calculator of my seller was not accurate, why did Fedex call it customs tax and is billing me for this tax paid to customs not to Fedex? Is there an agreement between Fedex and customs where customs will pay Fedex later the remote area surcharge amount?

This post has been edited by pepelepew: Apr 28 2013, 08:23 PM

I think you're already know that tax is calculated based on value/price of the items+insurance+shipping charges+surcharges (if applicable). Fedex will pay the tax to customs and charge you later. Customs have an agreement with Fedex and other courier companies. Just pay the tax...

The valued used is CIF (Cost+Insurance+Freight). Fedex will provide the K1 chit with amount paid complete with SMK #. You can provide the 'evidence' to SPRM as proof.
Also if you dont collect your items by few days, you will be charged storage fee too by FX.

I think you do not understand the matter brought up in this thread at all. Our CIFs are lower than RM500 and hence not taxable.

And why does Fedex want me to pay the remote area surcharge to customs as a tax, if I was undercharged?

This post has been edited by pepelepew: Apr 28 2013, 10:26 PM

Is SPRM = MACC? The MACC which caused the death of 2 innocent people which was heavily politicised recently?

I think it is better to report to customs if I have evidence of fabrication.

This post has been edited by pepelepew: Apr 28 2013, 10:28 PM

K1 chit is printed on SMK system. If the form is from Customs do you think there is element of fraud?
Take our word, go talk to customs PK.
Imagine if you are from Customs, if someone shipped Free Of Charge on prepaid. What is the CIF value? Daily the Customs need to deal with such nonsense.
If you sincerely believed your shipment is below RM500, why dont you produce the evidence and get tax waiver? Talking to Customs PK will help you, talking to us here wont.

agree 300%

The two of you just don't get it. My grand total is below RM500 as I have the receipt from my seller.

This thread is about the dubious practices of Fedex Malaysia. Why discourage people from talking about it? Sure it won't solve any problem but it will get people to think about the possible methods Fedex may use to commit fraud.

it's easy..if you believe they commit fraud and you have a proof, go report it, just like IlikePanadol said, go report to PK or SPRM ( http://www.sprm.gov.my/portaladuan/Modules...int_portal2.php ). Story end.

I will consider reporting to MACC also, and I will continue to talk about Fedex.

Bro, both of us got your meaning but you dont want to hear us.
This is my final reply here.
Hey Labtap, see you around.

...and me too.. Last reply

There was a class action lawsuit against Fedex for fraud.

http://www.topclassactions.com/lawsuit-set...action-lawsuit#




This post has been edited by pepelepew: Apr 30 2013, 11:24 AM

all u can do is just paid the tax.

The incoming election, kastam very ketat..me & many online seller sudah kena...some kena without reason.

i kena dua kali berturut turut....the most piss me off if, the box all spoiled...very hard to sell out, & missing item, report..wait..wait no news.

so, all my preorder item delay to middle of june.

good luck

ada org dalam boleh la sembang

Fedex has decided to pay half of the customs tax and I pay the other half. After paying I wrote to them that I paid in protest, just for their and my record.

I am also hit recently with parcel coming in with Fedex. It's a musical instrument, which is not taxable. The lady who called to tell me about the charges initially agrees that musical instrument is tax free, while parts and accessories are not. She then asked if they can open up to take a picture and send it to customs, or send the parcel back to KLIA to the customs, I opted for the photo taking with me at present.

And then after driving to Kota Damansara(where the parcel was at), she then started lying saying that customs officer told her that music instrument is taxable, and the code she entered is correct( which is a lie, it's the code for parts and accessories).

Why is there this urge of collecting tax from deliveries?? Is that how those clearance officer ladder up???

Is there anyway I can make a dispute on the clearance cost??? I can only find the form for fedex US, not malaysia

Just wanna share my thought on this, I recently purchase something of Europe site. Which they send it in Fedex. Declaring full value, 75 Euro = Rm310-+ .
Even is below Rm500 i still got charge tax, and they label it as other instead if the actual product. Here is a pic to how. Oh, BTW. I don't even know how GST is implemented on this .

I baru kena last month... Brought in a MacBook Pro battery from the States, valued at RM 472 inclusive of shipping, dunno why they declare freight charges extra RM 300 bucks total over RM 750 declared valued upon exiting Fedex hub in Alaska, buta buta kena taxed 6% here, had to pay 45 over bucks GST plus dunno what Free Commercial Zone charge 5 bucks...

Do you have any idea how they calculate the GST? It seems absurd to me .

I bought the battery for $99 + $29.85 Fedex shipping to Malaysia... RM 478 after conversion, this is what I paid for the goods + shipping.

I e-mailed them to enquire, they replied to me with the attached:



So Cost = $99 x 3.7144 (USD to RM) = 367.73
Insurance at 1% = 3.68

As for Freight, I really have no idea how they calculate. Because from merchant's end it's only $29.85 = RM 110.88
Dunno how they jacked up freight charges from 110 bucks to 421 bucks.

So total cost + freight = RM 793.

6% GST from 793 is RM 47.58...

I just notice in a statement they actually mark up on the freight to around RM300+, ended up my item cost Rm676 then got GST 6% and custom tax and Rm5 for processing fee.. BTW, sorry for the late reply, busy with my work recently.

FedEx pulling this crap again.

sheet.. i also kena wit fedex... kena tax more expensiv than my stuff... can i jus choose to dun wan take my stuff? zzzzz

What did you bought mate?

i bought airfilter.... zzzz. its d freight cost tax dat is crazy.

Haha, i bet the freight is >= the price of your air filter.

d shipping cost according seller is FOC. but it seems fedex comes out wit their own minimal freight charges. n d custom tax according to freight charges declared by fedex. its nonsense. i import before this mostly usin usps. never had this type of problem at all.

Never knew they still do add the hidden charge..

Kena GST 6% (RM20+) because Fedex declare my Freight charge as RM255.
However, in my invoice, shipping is RM115.

@all, will it be the same BS even if i use EMS?

I won't use FedEx ever again. Unfortunately, I found this thread too late – after I'd paid for the shipping – and waited to see what would happen. I'd never used FedEx and only chose to ship with them because of a promotion on the site I was using. Lesson well learned and I've told everyone I know never to use FedEx. Our inside joke now is me asking, "What lesson did we learn?" And they reply, "Never use FedEx."

I bought 3 used DVDs from an auction so there are no duties involved. FedEx enhanced my tab with their magical RM 255 freight charge so I had to pay the GST and the "Free Commercial Zone" RM 5 fee. My expected 2 day delivery became a week. I ordered a book after the DVDs and it arrived 3 days earlier through regular mail.

This is a scam. I've been shipping and having things shipped for years with way larger packages than 3 boring DVDs. This would get more attention as a new thread but I'm so uninterested in FedEx at this point, I couldn't care less.

So what lesson did we learn?

This post has been edited by days: Jun 23 2016, 01:05 AM

After going through the post, it seems like FedEx is not recommended for importing stuff from overseas.

Since it is 2017 now, has anyone got any update on FedEx's situation in Malaysia?

This website that I'm buying from is having a logistic deal with FedEx where shipping using FedEx is so much cheaper than normal airmail. Thinking if i should use FedEx or avoid it.

any update?

Avoid at all costs. Received my item today and got nonsense charges - "customs tax" of one third (RM250) of the total cost + shipping (RM750). Ridiculous.

Where was your item shipped from?
I assume it's a brand new item.

Not sure if the same applies for second hand goods shipped from overseas.

New item bought directly from the maker's website and shipped from The States.

Not sure about 2nd hand items, although I would assume it will be somewhat similar. It's still importing of goods in the eyes of the Malaysian Custom, but I may be wrong.

guys pls avoid using fedex.

Horrible, the first time i purchase from the website from japan, i used EMS, the 2nd time i tried using fedex. i got taxed RM150....my total purchase price was RM320.

fking ridiculous. learnt by lesson the hard way...

guess too itchy hand go press fedex also ._.

EMS reach straight to my office with total purchase of RM490. no custom charge no nothing.

Just posting here to describe my experience from using Fedex to ship a laptop from the states. Before I purchase the laptop, I saw that the seller was going to use Fedex to deliver my package. Therefore, I went online and used the Fedex shipping calculator (was advised by someone to do so) to calculate the total shipping to my doorstep exclusive of GST.

Since my laptop should not be charged import duties, I was only supposed to pay the GST of 6% for the laptop. After calculating I went forward with asking a quotation from the seller regarding the shipping charges and the tax to be paid. The seller quoted me the shipping charges (which was around 3 dollars difference from what I calculated) and told me that any import duties and tax shall vary according to the buyer's resident country. So I went forward with the order and waited for updates from Fedex.

Long story short, in the end I just need to pay the GST to Customs before I am able to receive my package. No extra costs and charges. This is a one time experience though and should only be taken as reference and not as a sure thing that Fedex did not do what they had mentioned above.

as I understand Fedex these days like to "overcharge and keep the change" i.e. they will pay for your GST, import taxes in full and put that all on you with a little bit on top.

DHL has been more upfront with the costs from what I have seen

Hey guys, I also kena count my freight cost as RM498.75, but actually fedex only cost it USD31, so how can I solve it?

it make the gst higher.. what should I do?

I believe everyone still get it. Last 2 week i got my item cost 116 USD. They add in another 90+ to make it 500+ thus become taxable. In the end I need to pay for GST which is around RM40.... Have any of you guys have parcel arrive in Malaysia but it says package not due for delivery?

I bought a motorcycle windscreen from webike japan website, delivery through Fedex express or something like that, item cost around 15,100 JPY, shipping costed around 2,000 JPY.

When item reached, Malaysia, Fedex demanded RM 346.28 from me for duty/tax of that said shipment. What a bull zzz

Havent paid anything yet.


12/20/2017 - Wednesday
3:04 pm In transit SEPANG MY
Tendered to authorized agent for final delivery
10:57 am In transit SEPANG MY
Tendered to authorized agent for final delivery
9:03 am In transit SEPANG MY
Package available for clearance
9:03 am International shipment release - Import SEPANG MY
8:34 am At destination sort facility SEPANG MY
4:51 am Departed FedEx location GUANGZHOU CN
4:44 am In transit GUANGZHOU CN
2:18 am Arrived at FedEx location GUANGZHOU CN
12/19/2017 - Tuesday
9:20 pm In transit NARITA-SHI JP
7:51 pm In transit SEPANG MY
Paperwork available
5:32 pm Left FedEx origin facility YOKOHAMA-SHI TSURUMI-KU JP
3:36 pm Picked up YOKOHAMA-SHI TSURUMI-KU JP
12/18/2017 - Monday
6:42 pm Shipment information sent to FedEx

Well should have read this post before shipping via FedEx from US. I bought a used manual book and some used Rim caps. Both item over 30 years old. Declared values for the item was $32.95. I paid $36 shipping via FedEx. So total is $68.95 ~ RM 272.

But FedEx decided to charge me RM 67x total. RM 1xx for the items and RM 5xx for the freight charge and rm 1 for insurance.

Now they are asking me to pay a customs fee of RM 106. What are my options here? Can I go to customs and show proof of my shipping fees?

This post has been edited by KKS21199: Aug 5 2018, 09:53 PM

Bought a wallet from Bellroy Australia. Total value + shipping is less than RM300. But got called up by Fedex that duty charges will be costing RM130 if I want my parcel. I check the customs decleration form freight charges were RM300+ for a freaking wallet.

No intention to necro this thread, but it is happening still in 2020.
Bought some mill max sockets, weigh less than 0.25lbs, and cost me RM300 plus freight from US.

I chose FedEx.. and the rest is history.

Reached Malaysia, FedEx told me, freight charges is RM530, and hence I got taxed RM211, which I have refused to pay.
Considering for the package to be sent back to US.
I approached the custom officer, and they showed the CAPEC schedule and told me, all US packages charged RM530 even if the value is RM1.
Effing nonsense.

Hi, i very confused what do you guys mean by the "freight charges",

actually I was going to purchase 13 Blu-Ray Box Set that going to ship from US, the items price are USD 1130, the estimated shipment fee is USD 85, and they are going to use Fedex International Economy Zone J (4-5 days) Delivery Method.

So, do you guys know, roughly how much I would be tax, or how much additional charge i will need to pay to get my parcel in my case?