I am facing exactly the same problem now. My total cost is USD1++. My shipping is below USD50 only. Fedex Malaysia decides my shipping is RM379.98 based on an ambiguous 'freight charge schedule', and modifies my total cost to over RM500 and hence declares it as taxable by customs, which is RM2++.

They did not submit the customs declaration with the original invoice but instead uses an invoice with a number which I cannot find on my invoice or anywhere else. I have reasons to believe the customs form they show me is a fabrication and their 'official receipt' from customs is suspect.

I think there is an element of fraud here and it has been going on for a number of years. Is there anyway we can gather victims of their fraud, launch an investigation and a US equivalent of a class action lawsuit?

This post has been edited by pepelepew: Apr 27 2013, 11:11 PM

Not possible as I am not in KL.

Also Fedex indicates that they have paid the duty on my behalf and they have a receipt to 'prove' it and they want to bill me the amount they paid. The problem with the receipt is it's not in my name, and instead they put their name on it with a company registration number of another third party company.

I am posting the letter they sent me to justify their claim that my freight charge is RM379.98 (from USA) instead of the RM136 I paid to Fedex USA (see third picture). My package weight is 1.8kg.

Can anybody understand the content of the letter? Any other courier company is using this?

From what I have discovered so far, the CAPEC MALAYSIA has the same address as Fedex Malaysia (http://www.fedex.com/my/dropoff/). This is very suspicious.





This post has been edited by pepelepew: Apr 28 2013, 09:41 AM

The SPRM is a big joke, really.

Then i wonder why Fedex states my freight was only USD43.95?

https://secure.onlinelabels.com/General/Shi...Calculator.aspx

- tick 'enter a product number'
- product name: OL160WJ
- quantity: 100
- country: Malaysia
- zip code: 96000

I bought paper related product. Unlabelled stickers to be exact.

Maybe you can check whether the customs declaration form they gave you was fabricated or not.

I am sure the seller's Fedex shipping rates were up to date and they knew their products weights and dimensions were programmed into the calculator.

I don't think you understand the situation. If there was a remote area surcharge or the shipping calculator of my seller was not accurate, why did Fedex call it customs tax and is billing me for this tax paid to customs not Fedex? Is there an agreement between Fedex and customs where customs will later pay Fedex?

This post has been edited by pepelepew: Apr 28 2013, 07:42 PM

Sorry, I was editing my post but you already posted before I finished editing.

As I was saying, I don't think you understand the situation. If there was a remote area surcharge or the shipping calculator of my seller was not accurate, why did Fedex call it customs tax and is billing me for this tax paid to customs not to Fedex? Is there an agreement between Fedex and customs where customs will pay Fedex later the remote area surcharge amount?

This post has been edited by pepelepew: Apr 28 2013, 08:23 PM

I think you do not understand the matter brought up in this thread at all. Our CIFs are lower than RM500 and hence not taxable.

And why does Fedex want me to pay the remote area surcharge to customs as a tax, if I was undercharged?

This post has been edited by pepelepew: Apr 28 2013, 10:26 PM

Is SPRM = MACC? The MACC which caused the death of 2 innocent people which was heavily politicised recently?

I think it is better to report to customs if I have evidence of fabrication.

This post has been edited by pepelepew: Apr 28 2013, 10:28 PM

The two of you just don't get it. My grand total is below RM500 as I have the receipt from my seller.

This thread is about the dubious practices of Fedex Malaysia. Why discourage people from talking about it? Sure it won't solve any problem but it will get people to think about the possible methods Fedex may use to commit fraud.

I will consider reporting to MACC also, and I will continue to talk about Fedex.

There was a class action lawsuit against Fedex for fraud.

http://www.topclassactions.com/lawsuit-set...action-lawsuit#




This post has been edited by pepelepew: Apr 30 2013, 11:24 AM

Fedex has decided to pay half of the customs tax and I pay the other half. After paying I wrote to them that I paid in protest, just for their and my record.