I am also hit recently with parcel coming in with Fedex. It's a musical instrument, which is not taxable. The lady who called to tell me about the charges initially agrees that musical instrument is tax free, while parts and accessories are not. She then asked if they can open up to take a picture and send it to customs, or send the parcel back to KLIA to the customs, I opted for the photo taking with me at present.

And then after driving to Kota Damansara(where the parcel was at), she then started lying saying that customs officer told her that music instrument is taxable, and the code she entered is correct( which is a lie, it's the code for parts and accessories).

Why is there this urge of collecting tax from deliveries?? Is that how those clearance officer ladder up???

Is there anyway I can make a dispute on the clearance cost??? I can only find the form for fedex US, not malaysia