Hi Folks,

Last Saturday i went for the Perodua Service Center.
I went to service my 1 year old MYVI SE for 20, 000KM.
They told me since is the forth service meanings labor charge will charged after this onwards.
I was okay la. Usually i make appointment before i go over there. that's what i made my appointment at 9.30am and i was 15min earlier.

So the service person have a look in the car, the engine and the meter. Then she issue me bill stating this what i will be charged for and the listing.
It was about rm380 i was like shocked. the I see the semi-synthetic oil was around RM88 which was the same since last time.

Then they charge for the Iridium Spark Plug for RM188. i was shocked to see that. I do simple Google out there is around rm130 - RM150 only. I ask them they told they use genuine product which only for Perodua. Then for the 20,000km Service they charge for RM42.00 and another miscellaneous was around rm42. They told me the labor charge and service .

I was kinda unhappy with the fee. They insist its how it has been done. No choice then i service my car.then i go back my car 1pm. Servicing the car at Perodua very expensive and takes too long even though made appointment earlier.

I not sure how others feel about it. But for Malaysian car price it self is very expensive with low spec and with many issues. I guess all of you know this that its unfair for local cars. i bought the car RM54,800 which i guess its too expensive. Plus the warranty will be void in case we service out there beside Perodua and these cars really need warranty as got some issues time to time. Somehow, they are more into money rather than the quality they provide.

your problem is they asking you about irridium plug, just say no to them, and use normal plug at rm50.

my wife got this question last week. of cos she refused and get the normal spark plug only.

exercise your right to say no, before you sign. thats why they let you check and sign.

choose the right service center is critical, even if you're driving mercedes.

they should have quote you the price before getting your agreement to carry out the part replacement.
labour charge in other hand is quite subjective, but i believe it is standardized, so no point to argue since they told you it will be included in your service in advance, and you were ok with it without asking the price.

if you dont ask, and they dont tell. both party are to be blamed.

This post has been edited by yamato: Mar 5 2012, 05:45 PM

wah, how come they use iridium plugs? i tot SC normally use normal plugs..

iridium spark plug are expensive.
u no ask b4 service?

Actually i really want to change to Iridium which i planned last time. Then when i go to service center they will change which i didnt ask them. I say okay la since i did plan to go it. but the price is one i worried.

iridium plug is more expensive than other.
u should get from outside .
since change ady.
is ok. next time u can reject those item in the service sheet.
that the paper they ask u to sign b4 service

rm180 is normal shop price. 5 years ago i bought at this price too.

cannot compare with online price of cos. and you also need to know when you buy online, like whether its genuine and the heat range.

some perodua SC do carry Iridium Spark Plug and they will change for user that ignorance about this
if you got a little bit more knowledge, can just say NO to them then they will use normal plug for you

Iridium Spark Plug can last u about 100K km so i guess its not that bad after all
normal plug = 50MYR ask u change every 30K so about 150MYR
so just cost a little bit more. maybe you can save on the labor cost also

spark plug change after 20k km only? summore change to iridium? izzit necessary? just use normal spec..
i just recently service my sister alto n using fully synthetic petronas oil (suzuki re-brand from petronas, they told me that) with other parts forget oredy only rm220, the reason i use fully coz its next service at another 10k km..

This post has been edited by amad108: Mar 5 2012, 11:36 AM

Like I said before - cars in Malaysia are easy to buy and Malaysian's think that they are affordable (mainly cos they have no choice comparing local cars and imported) but they don't realise that to maintain a car - ah that's a different ballgame.

i don't see much to complain here.. 20k major service and spark plugs change..
well other than you can choose normal plugs
but iridium is more expensive so you get wat you pay for..
and you buy online of course cheaper than SC la
everything also like that la engine oil, spar parts..etc

They did quote me before the action carried. thats where i ask them this and that. after that i was like aiya. then i agree on it. Coz i get less time to do spend for this as i am busy nowadays. therefore to take another day, i was reluctant.

I just sharing my story to know whether its common or not.

They did normal one last time. which was RM55

I did ask them, they did upon my agreement. Just i dont agree with the price.
Which left me no choice.

I kena once at Proton, not as high cost as your then I cannot bear already, the next service I straight complaint about the charges and they aware at it and do it economically for me. The first charges they charge me at RM158, the second one ~ just RM88 ~ lol ~ I just tell them

"I think the last service charge is too much, and I feels that a lot of thing you guys give me is useless and extra, can you please state me nice price with the thing that just particular necessary for my car, and let me see the item listing before you proceed"

Then they just diam diam do for me, their face gesture did change but I dont even CARE~

The way you reply them gonna be serious and straight to the point, you should google and survey on how perodua service schedule normally operate and see the latest price schedule for each kilometre range service. So that when you get charge at the amount that sound ridiculous, you got your point to tell them and told them what you expect and willing to pay.

Normally if you shut up or ask WHY during the service inquiry, they will just bull shit you on how important the thing needed for your car. But when you realize its actually wasted, your money already go inside their pocket. Next time be alert. Its not that their service expensive, is the person who greedy and aim for commission to make it expensive.

no need to buy irridium plug, mine lasted 90k only.

get platinum or something, that can last 50000 km. about rm50-70 only.

means you ask them to change iridium, but you don't want pay that price??
aduiiiii

This post has been edited by jw_92: Mar 5 2012, 11:38 AM

why they put iridium in without asking you first?

There is no question on that agree with you. Just i concern why the price gap is large enough. We already support them buying cars. plus charging part for expensive rate. I feel absurd on this

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Added on March 5, 2012, 11:42 amHi Guys,

They did quote me before do the servicing. Is not that they did without letting me know. I was wondering on the price why there is gap. When i question them they reply this and that which justify themselves even though i was very firm.

This post has been edited by firedemon: Mar 5 2012, 11:42 AM

but they should told everything about the price etc.. i understand ur feeling TS, at suzuki they told everything like price n parts they will replace b4 proceed anything, after i agree then they do it..

so TS point is they should told TS b4 done it and izzit TS agree with the price n all parts being replace.. that's all

walking into authorised service center is like walking into a 7-11. A bottle of Coke at RM 2.20 and a bar of Snickers at RM 3.20. Everything is overpriced.

188 for iridium plug is resonable la for service centre price, rm42 for labour charge is quite ok also, some sc charge rm60

u can go pokok cherry type, you can go those selling you fake oil type. but setting up a proper service center needs money. and they honour your warranty. but i must warn you never change ATF oil at pokok cherry, they will use wrong ATF Oil and ended up your gearbox sucks.

or you can go buy honda that requires you to service every 5000 km no matter what oil you use.

i had 2 myvis in my house at one time, so i know how to maintain a myvi. and i did all my 100k service in SC.

and yes, i will go back to SC. because they are cheaper in changing brake fluid, atf oil, radiator coolant.

maybe you can list out your misc charges of rm40++ .

yes, their oil changing labour charges is rm30 compare to pokok cherry of RM 6- rm10.

Changing to Iridium was my last time plan. When they prepare the quote they say need to change it to Iridium. So was okay la since i did have the plan. Then i not really agree with the price the charge. thats what i meant

u didnt ask them, how much ?

Hi

My point was they did tell me the price which i didn't really agree due to overprice which i dont feel reasonable . When i reason with them they saying this how is done and its standard.

they will give you a paper to sign, stated with the amount of money needed to pay.

the price is fixed.

Please read the thread carefully.. they quote me first.
But i know the actual price out there. My concern on the price gap

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Added on March 5, 2012, 11:51 amCorrect. They did quote me and ask me to sign b4 any action taken place. Thats where i reason with them. Eventually i signed the quote due to less choices for me. I dont want to waste my time. I did learn my lesson as well.

This post has been edited by firedemon: Mar 5 2012, 11:51 AM

kah3..very funny. usually the sa will quote the price first and explain it to the customer. yes the iridium is very expensive because they claim it will last longer. i dont want to use iridium since i might not be using my myvi for the next 3 yrs. so TS whining is very funny. u want to use the expensive parts, yet dont want to pay according to the price. it is like..buying a bmw and angry with the salesman why the price gap is different from a honda.

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Added on March 5, 2012, 11:55 am

This post has been edited by theanswer: Mar 5 2012, 11:55 AM

Is it very hard to understand my english. I was saying this is a concern i was trying know whether its common thing or not.

theanswer, i guess ppl like you will pay higher price for thing you know u get it cheaper without any questions. Do understand the thread please. I was asking others experience not asking to reason with me. this is not whether right or wrong.

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Added on March 5, 2012, 12:15 pmkinda agreed.

This post has been edited by firedemon: Mar 5 2012, 12:15 PM

yea, thats normal in msia. they r just employee and they cant do anything about the pricing.
happened to you, me, and everyone.

There. This summarize things up. But still reasonable because you have to consider your warranty coverage, original spare part yada yada..

All brand SC in Malaysia is sell overprice item. want cheap go outside workshop.

Only kinda agreed? You have to understand the supply chain market. Price increase as it is marked up with profit as it goes from Distributor -> Spareparts shop -> mechanic. Sometimes there's even another level between Distributor and spareparts shop.

Mark ups like these are common and people have no choice but to pay for it if you want to maintain your warranty. It is not like people like to pay for it. Also SC won't let you bring your own stuff because they also need protection from fake items as they cannot verify the authenticity of the things that their customers bring in.

So you are asking whether this is common? Yes, not just to perodua but ALL service centers. I'm pretty sure Toyota/Honda SC will not be selling parts lower or same as outside spareparts shop.

for plugs 188 vs 130-150 outside, seems very reasonable for sc price. if u buy 150 outside u need to pay 10 or 20 to install too. it is very common to have price marked up at sc.

also, you should told them you are unhappy before u signed the quotation.
to be harsh, it think sc have no fault here, if you have any problem or question you should ask them on the spot when they show you the quotation.

Yeah, if u service outside it will void warranty. Since the first day i took my kenari aerosport during year 2006, i only sent to perodua service for 1 time only, then the rest were sent to outside workshop.

Each time service outside only cost me around rm 80 to 90 only. Luckily my perodua is very good in quality and it havent break down on the road for the past 6 years... So maintenance wise, i can say very very cheap for so many years.

as consumers, it boils down to our choice. Quotation is one thing, but whether or not you would wanna agree to it is a total different scenario.

My experience with my mom's Viva was that when i brought the car for the 20k service sometime last week , the S.A quoted RM 454.00 for ordinary service plus brake fluid replacement, ATF change, cabin filter, normal spark plugs and a whopping RM65 for workmanship.

After listening to him , i told him, 'u know what, i just want you to carry out ordinary service which shall only include semi-syn., oil filter, spark plugs, and make sure u air-spray the air filter.
from 454 i manage to get it down to 156.00 and workmanship was reduced to just RM 33.00..

I guess end of the day its important that u know ur car better than the S.A as u r the one driving it and make sure u know what needs to be replaced when.

for instance, Iridium is a choice and as a person who works for the automotive industry i know for fact that changing to iridium is for longevity sake and not for improved efficiency.

if no problem good, but my friend case his myvi engine got problem after 2 years, cannot claim cos only service in sc during free services. i didnt follow up so i dont know what happen next.

must be pokok cherry mechanic screw up his engine......

Welcome to the real world...I can't blame you...anyone who first timer will fall for that trap....But most importantly is once bitten, next time I'm sure you'll know what to do. haha...but SC is always I step ahead of you...next they will think of something else to charge you with.

think on positive side bro.. it is what u want to do.. now u got the chance to do it.. and after this if u r going to SC. u just tell them, ur spark plugs are iridium.. so they wont change it and u got to cut ur cost on ur next service.. btw stop thinking about the price.. the prices are reasonable which they provide warranty to ur car.. mostly outside shop just "lepas tangan" after that.. so be happy with it and enjoy ur ride

This post has been edited by i4you: Mar 5 2012, 05:54 PM

hehehe… i've also seen some very interesting quotations. so i'll say that the manufacturer *always* puts a page in the user guide explaining what should be changed at what interval.

and it would seem that many people think that the service centre exists to save them (the customer) money.

that 2nd point is untrue. we need to read our user guides and know what needs to be changed at what interval.

don't need to memorise la… just read when appropriate … like a few days before the service is due.

its called pengguna bijak … but its not very common to meet people like this.

pros - warranty and genuine of the item.



cons - expensive/markup price from outside.




wanna cheap,? go outside workshop/cherry shop.
wanna warranty, reliable,genuine? go to SC.

ur choice.


but the price u stated there...its reasonable..no worries..

standard iridium power only last 30k.

0.7mm toyota OEM denso iridium is only 100k

Service center ma. I thought if you change part at service center, all part price are more expensive than normal shop?
I guess TS should just blame himself for his ignorance. No need to blame Perodua for this.
Stop whining and take this as a lesson.

My 2 cents worth. I got two perodua cars. One is my wife's myvi 7 years old and the other is alza 2 years old.

I've always service them at SC eventhough the myvi is out of warranty already. reason, not much difference in term of price compare with normal workshop. In KL, most workshop charge around RM25 for oil change and they use Shell or whatever semi-synthetic they have usually priced around RM100. Scared to buy from spare part shop afraid fake oil. (best to buy from petrol stations). SC charge only RM76 so total plus workmanship should be the same. Plus, SC got free drinks and if you go in the morning got free breakfast. My favourite SC got nasi lemak.

The service advisor will always try to recommend unnecessary things for example my myvi manual they want to do 2nd gear oil change at 100K. It was already done at 80K and they have the cheek to tell me it must be change every 20K. I told them straight to follow the service booklet suggestions and don't try to con me.

My Alza, the service book says to change auto gear oil every 40K yet SC will insist you change every 20K. what the... I even call perodua HQ in front of the service advisor and was inform by perodua HQ that 20K is just a suggestion. 40K interval is what the manual says. Its the same with spark plug. If its still in good condition, your FC still good just clean it up. (this is subjective btw, some people prefer to change them anyway).

My SA also told me if I change the car battery myself it will void my warranty. When I asked which warranty he said the warranty for the battery bracket.. lol. I've call HQ and they said battery have nothing to do with warranty as long as I got proper size one.

SOrry for being a bit long winded. TO sum it up, just follow the service manual book and your warranty will be fine. SO next time buy a car with free maintenance. like the peugot 206 last time. got 5 years free maintenance. superb.

Sounds like you (and I bet TS) went for Perodua "authorised" aka dealer SC... I live within 3 clicks of such SC, but then again I'd rather drive to the actual Perodua SC which is about 10 clicks from my place. And if I need Perodua's attention on certain issues, I'll drive another 8 clicks to Perodua HQ to sort things out.

As for TS, the 1 year or 20K km service is considered a major service, so it should cost somewhat higher than the normal 5k or 10km services (subject to certain models), somewhere around 200+ minus the optional iridium plugs for MyVi. And yes, TS has the right to reject certain parts or services rendered. I always find that dealer SCs tend to shovel unnecessary add-ons to service itineraries for unsuspecting customers.

I guess TS has yet to see the prices for major annual services on Vios and Camry for example, those can cost around 700+ to 1.2k respectively.

the SC which tried to make me change manual transmission oil every 20k was a proper perodua SC. . the one in BTS. the putrajaya one I dont like. been there twice end up with unsolved problems,

dunno much about car. but if my rm180 iridium plug only can last 30000 km, that is a con job.

what most people or spare part shop don't understand is that Denso iridium comes in different types... the one 0.4mm iridium power really last only 30000km... mine went till 50000km, but the whole iridium part missing from the plug... it was worn off.. ONLY the 0.7mm and comes in toyota packaging can last 100000km... it costs me RM43 each outside.

since it's from SC, most probably they will use this as this is toyota's OEM plugs.

Overall Thanks for sharing your opinion. i read thru i understand this is how it works. Yet, i know that other overseas car maintenance cost alot which is understandable.

just Msia car oso need pay high and we Malaysian still support them. I guess it will not change.

Thanks for the opinions...

for me i dun care..... i took my ezi service in perodua for onli twice..... after tat no more..... the service they provided realy sucks..... n the price aint cheap..... it is realy expensive..... i service out there even cheaper n better..... i dun trust them.....

Hi Folks,

I have a question regarding my myvi 1.3, booklet stated every service interval is 10k after the 3rd service, but the service center put a sticker on my windshield stated to come back after 6months/17000km which is after 7k. Wondering is it true the 4th service is after 7k and not 10k as the booklet claims?

If the booklet is right then it should be when its at 20k millage instead. Any clue?

And can we service our car outside instead of going Peroduo SC without voiding the warranty? As i see their service charge is marked up.

http://www.perodua.com.my/service/service-...00cc-amp-1500cc

This post has been edited by eric8188: Aug 22 2012, 04:33 PM

Its either the mileage or the date of service. Which ever comes first.
For instance if you service your car at 10k Mileage then ur next service will on 20k mileage or the next 6 months of your last service date. Which ever comes first. In case you didnt hit 20k but already 6months. Then ur service will follow the monthly basis, then the service mileage will be differ for the subsequent months.

Servicing at Perodua not cheap thou but try to raise as much issue you can while under warranty, Change this and that.

what makes overseas brand expensive when comes to maintenance is the spare part and the ease of maintenance. Labor cost shoudnt be much different.

Well, my Vios 60k major service is about RM650 ~ it's not cheap
but whether worth it or not is very subjective. Some may think it's worth to pay extra for a peace of mind (fake products, not compatible etc etc) even it's not covered by the car's 3 warranty anymore.
Best & cheap solution = reliable and a workshop you have good rapport with ~
my dua kupang ~

i serviced my car in P2 SC last time is just for the warranty of the car nia... if i'm not mistaken, we r compulsory to service the car in P2 SC for the first 3x in order to make sure the warranty valids...

is it 3x? I cant recall d...

those who buy new car pls bring ur car to respective SC by doing so u also help the car maker to be able to make a better car or rectified their car problem .. compare service at SC and out side technician actually not much different .. most unauthorise technician will simply just exchange what they think got problem .. that why after car grow older people will say this car got many problem after repair this the other part spoil ...

i've went to Perodua Service in PJ.
They make a dent on my door, i've complained with them, but they are saying that is not their fault. shait perodua service center.

before service, my car don't have any sound....after service, my car has sound when moving.....wtf.....

Shit perodua SC

u drive suzuki ka? is it swift? just wanna know the maintenance cost. tq

not swift, alto.. and its my sister alto's..

i think it's normal sc price. But for normal service, i think p2 still one the cheapest compared to proton especially saga blm atf oil change.
another negative case is when p2 insist my mom's myvi lb need to change windshield rubber lining (recall under warranty)..after they change the lining..got rattle sound from the dashboard..

I face the same situation as TS on 4th service, but they do explain in details.

I just service my Myvi today at USJ and they fixed the famous brake caliper issue, change to a new one, not just greasing. I find their service has been improving through out the years. I personally find Perodua car maintenance cost is much lower, cost about RM500-600 for a year, just normal service. Btw, please take note of minor charge like windscreen wash refill (RM1-2).

Some service not worth do in SC, eg.changing tyre, alignment and balancing. Normal tyre shop would charge cheaper than Perodua SC.

I go to P2 SC for my Myvi for certain service, esp on ATF as I don't find them to be very *much more* expensive than normal shops.
In return you do get free Wifi, aircon waiting area, refreshments etc etc.
Anyway, this is very subjective la.
The pricing for P2 SC are all standardized, you can check it here:
http://www.perodua.com.my/service/service-package

For the iridium spark plug, it's optional, and it's in the list of approved accessories along with the pricing. P2 SC would have all the necessary brochures.

From there, you just exercise your rights as a customer, pay if you want it, refuse if you don't want it. So far very happy with my P2 SC - Autocraft in PJ Jalan Kilang area.

I feel you. Happened to my wife before, they changes the ATF at 20kkm interval against the manual' suggested interval of 40kkm. Like you said, check the ATF at every 20kkm, change every 40kkm. Same shit happened to the spark plug too. Seriously guys, do cross check their suggestion against the manual..

Only problem is they didn't tell you option between Iridium and normal plugs. Usually labor charges ends up about RM 70 to RM90 at Potong also for service. Not sure how come become RM42 + RM 42???? Anyway, about RM 8x, reasonable for an SC.

When I send my car in for servicing at P2 Glenmarie, I always ask on what parts/fluids/consumables are to be charged for the service. Strike off the ones you don't need, such as windscreen fluid or magnet traps, and ask them to call you if they want to add any additional service items.

Most of the staff there do have a conscience and are 'aware' that they are pushing you stuff that you don't need, so politely informing them of your specific needs isn't as difficult as one may think.

labor charge depend on the services type.. major service rm120, normal service should be around rm60, if anything have to be dismantled and refit again (such as radiator) usually they charge like major service.. so If you do major service + radiator, labor will be RM 240..lol

haiya.. treat that rm188 as an investment lor... it is one time change which can last u for another good 100k km ..

i went to the one in section 19 pj last weekend. it was very good. free nasi lemak, water and also have gloria jeans coffee inside the building. overall i am satisfied with their service, very professional. maybe you should try this service centre if you happen to live in klang valley.

Sometimes i ask, if this is not necessary then i dont wan to do.
But at the end i have to take the service because of 5 year warrently. shit. Next time dont buy 3 or 5 year warranty car.

Juz buy motor ..1-2yrs warranty . Cheap service and good FC .

Even u dont take the extra then it wouldn't void warranty also, no worry