Have been a member of Fitness First Bukit Tinggi Klang since they open their doors 6 years ago and like many of you here, have also received a very polite email from them informing me of membership fees increase effective 1st May 2014.
I think since I started with them, they have increased my membership fees 3x and this would be the 4th time if I'm not mistaken.
In general, I don't have much to complain about FF. The service I receive usually meets my expectations and the facilities provided are more or less comparable to the price I pay. The energy in the GX class is amazing and I've even become good friends with a few of the instructors. Being a Passport member, I've also enjoyed perks like being able to workout in their branches during work trips or holidays in places like Hong Kong, Singapore and Indonesia.
But their latest fee adjustment announcement really bugs me. Am already paying close to RM200 per month and now with this adjustment, it's definitely gonna be above RM200 monthly. Their timing couldn't be worse. Everything else has gotten more expensive and everyone is struggling to make ends meet, so much so gym membership can be deemed as a luxury item, depending on how you see it. Also, when I first joined them, I was a bachelor with additional disposal income to spend. I am now married with a kid - and raising a kid is not cheap these days...
Also, I find that their boast of what improvements they made for their clubs in general over the years a little bit unnecessary as some of the so called improvements doesn't apply to members who only visit their Home Club..
Take for example Bukit Tinggi Klang, a supposedly Platinum Club. The free weights area is soooo small and it's unlikely you'll have comfortable space to work out during peak hours. There aren't enough water coolers and the water cooler available doesn't dispense cold water and hasn't for months. Most of the time there are only 2 working hair dryers in the men's locker room, and if they can have a mini RPM area for Paradigm and Setia City Mall why can't they do it in Bukit Tinggi Klang?
So I've started scouting and hunting for other gyms since I received their email but unfortunately every other gym also has it's fair share of negatives, and there's not too many options in Klang. I've written an email feedback to Fitness First asking them if there are any changes coming to the Bukit Tinggi gym this year - pending their reply, I'll decide if it's still worth to keep the membership.