Commonly Asked Questions on Rate Plans, Data Usage, Call/SMS Charges, Warranty:Rate Plans:QUOTE
> Can I purchase iPhone 4/4S/5 from Maxis without subscribing to any sort of contracts?
- Yes. You can purchase your iPhone via Hotlink (Prepaid) plans. However, you must first be registered for a postpaid iPhone 4/4S/5 plan.
> Can I purchase iPhone 4/4S/5 from Maxis via the Hotlink plan but use it on my Maxis postpaid or on other telco (Digi, Celcom)?
- Yes. That's the beauty of official-unlock/outright purchase. However, the Hotlink plans do come with a free 500MB data usage per month, for a year. If you decided to use the phone on another plan or telco, you're basically 'dumping' the free data bundle that comes with it.
> I'm currently on Value Plan/Plus 50, 80, 150, 250, 500, can I switch to any of the iValue Plans and get the iPhone 4/4S/5 at subsidized price?
- Yes. Contact Maxis Customer Service or Maxis Centre for more details.
> I'm currently on Value Plan/Plus 50, 80, 150, 250, 500, can I subscribe to iValue and maintain my supplementary line(s)?
- Yes. You can still keep your supplementary line(s).
> I'm currently on Value Plan/Plus 50, 80, 150, 250, 500, can pair my current plan with iData and get the iPhone 4/4S/5 at subsidized price?
- Yes. Do choose from iData 30, 50 or 99 according to your preference or data usage pattern.
> I'm currently on a supplementary line. Can I switch to iValue on my own?
- No. You will need to request your principal line subscriber to book on your behalf.
> Can I pair any of the iValue and iData plans together?
- No. iValue is a standalone plan and iData can only be paired with Value Plan/Plus or any supplementary lines.
> I'm currently using an iPhone 2G/3G/3GS/4/4S/5 from Singtel/overseas, am I entitled to get the free 500MB data bundle per month if I have/get a Hotlink prepaid number from Maxis?
- No. You will need to have/get a Hotlink prepaid number and purchase an iPhone 4/4S/5 from Maxis to be entitled for the data bundle.
Upgrade/Downgrade of Plans:QUOTE
> Policy-wise it is not clearly spelled out, so some people may not do it. For those who will do it, by terminating the service (eg. iData 2) to assign a new one (eg. iData 3) will trigger the penalty to kick-in, which will require a waiver which will require approval.
Data Usage:QUOTE
> Is iData/iValue's 500MB/1GB data bundle sufficient for casual surfing?
-
Yes. Based on feedback from few forummers, Facebook, YouYube, IM, Surfing, Apps download and updates take up roughly 500MB per month. Just an estimation though. If you're an heavy user on downloads and YouTube, do take up higher capacity data bundle.(Note that the allocated data per month is
fixed for every month and cannot be carried forward)
QUOTE
Example: (credits to nokia2003)i don't jailbreak and tether my iPhone (important piece of information) and i'm on the
250MB/month. let me illustrate on, my typical average usage per day; i'm perpetually on
LYN (not the lite version),
retrieve and reply e-mails (6 accounts),
read news (from different sites),
moderate another forum,
blog hopping,
IM chatting and the
odd apps updating. i typically, spend approximately 6 hours away from my home during university days and rely heavily on the optus 3G network of course. also bear in mind that i have
never exceeded my data allowance. this
website should also be helpful to estimate your usage.
> I've read about few forummers about subscribing to the Unlimited Data Plan for RM99 rather than iData 3 (capped at 3GB) if you're a heavy data usage user, is it really unlimited?
-
From a reliable Maxis source, it is confirmed that even the Unlimited Data Plan for RM99 is also capped at 3GB, which means it's exactly the same as iData on the capped usage (3GB).
> What will be the data usage charges for all the iData plans if I've exceeded the free data bundle given?
-
Additional usage will be charged at 0.5 sens/kb.
QUOTE
> Does the iValue plan includes any SMS usage?
- No. You will have to pay extra for any SMS you sent, 10 sens/SMS
(You can subscribe to RM8 SMS package from Maxis which allows you to send up to 500 SMS per month to Maxis numbers)
> I'm currently on Value Plus 50 and have supplementary lines on Family Plus 30, calls from main-supp, supp-main, supp-supp are free. If I switch to iValue, will I still able to enjoy free calls with my supplementary lines?
- Yes. With the new revised iValue plans, calls & SMS made to and from your supp lines will remain free. (subjected to Family Plus T&C) (UPDATED)
> What will be the call charges for all the iValue plans if I've exceeded the free minutes given?
- The call rates will be at a flat rate to all networks. (including to Maxis numbers)
- eg. iValue 1 (Free 333 minutes): Additional calls made to Maxis/other networks are 15 sens/min.
Warranty:QUOTE
> How long is the warranty period for Maxis iPhone 4S/4?
- The warranty is up to 2 years from the date of purchase and cannot be extended. (ACPP might be available, to be confirmed)
(Even if your contract with Maxis is for 2 years, the warranty is valid for 2 years)
> What kind of damages does the warranty cover against?
- Just like the policy of any other mobile phone distributor, the warranty covers against any software/hardware failures and damages that are not self-caused or due to self-negligence. (eg. drops, water damages)
(Warranty will be void if you jailbreak your iPhone. Do a restore before sending in for warranty)
> If my iPhone is faulty, can I send in to Maxis and request for 1-to-1 exchange?
- In most cases, 1-to-1 is done for faulty sets. But you might need to wait if the specific centre don't have ready stocks. And take note that for the experience of past Maxis iPhone users, a refurbished set will be given for the exchange.
> I've just bought a used Maxis iPhone 4/4S/5. What do I need to do when I wanted to send in my phone to Maxis for warranty?
- To claim warranty you need the person who bought the iPhone which is under his/her name to be present. Requires I/C (of original owner) and warranty card.
*UPDATE: According to a personnel from Machines, having the Warranty Service Card is suffice for warranty purpose.(credits to tinkerbel)
Rate Plan Recommendations:QUOTE
> Which plan suits me the most? There are so many plans and I'm confused!
- It all depends on your monthly usage of calls, SMS and data. Below are some recommendations:
Postpaid users
1. Utilise more calls than SMS per month, utilise data usage as well (substantial or not) and don't mind being contracted, go for iValue plans.
2. Would like to use your iPhone to do some casual surfing and don't mind being contracted, sign up for the iData plans, choose one which suits your data usage pattern most.
3. Utilise quite a substantial amount of data usage per month but not willing to being contracted under iValue or iData, you can get your iPhone via Hotlink, keep your current postpaid plan and subscribe to Maxis's RM99 Unlimited Data plan. (not under iData plan, but still capped at 3GB per month)
Prepaid users
1. You would still want to enjoy 500MB of data bundle every month for a year (without being contracted), get the iPhone under Hotlink plans.
> Get the Hotlink Youth Club simpack at RM8.80 if you're under 25 and you'll get 4 years validity (with minimum top up of RM10 per year) or
> Get a normal Hotlink simpack, subscribe to Hotlink 365 (maintain prepaid line validity for a year) for:
Subscription is RM33 (one time) + RM30 (min top-up within 1st 6 months) = RM63
**Both will ensure your prepaid line will be valid 24/7 to receive the 500MB data bundle!
This post has been edited by teikwing: Dec 7 2012, 09:44 PM 
Dec 2 2011, 05:00 PM
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