Unbelievable isn't it? I once went to DiGi Times Square to sign up for a one-day promo. The system was down, they asked me to return to check after 2 hours. I asked for a number to call but they don't have one. So they expect me to hang around for 2 hours but the system could still be down after that! And they could not extend the one-day promo even though it's their fault I couldn't sign up and I had to stay there all day. When my contract expires, I'll take my money to Umobile.

Online chat is hopeless, forget about them. If you're lucky, they don't know what you're talking about. If you're unlucky, they give you wrong info.

Changing from supp line to main line can be done with a letter of authorization from the main line owner. I've done it before at BTS (I'm a supp line holder). If your main line owner cannot be reached, you'll have to be resourceful know what I mean?

This post has been edited by Dannyl: Dec 8 2011, 01:38 PM

Hello DiGi experts,

I have a DiGi primary account. I want to convert a Maxis prepaid under someone else's name to be my supp line. What are the steps? Ask here better than ask at OCS. Thank you.

This post has been edited by Dannyl: Jan 3 2012, 05:27 PM

Thanks for the clarification.

I'm thinking it's easier to just get a new DiGi number for my supp line. I was told by DiGi the RM10 access fee per month supp line is not available anymore, now it's just RM30 supp line inclusive of some free calls and SMS. Is this true? I don't want RM30, I want RM30 and pay as I use. The supp line is for calls and no SMS, no data. What's my best option?

This post has been edited by Dannyl: Jan 8 2012, 04:16 PM

Just registered for a supp prepaid number to be used by someone else. How do I check the balance and expiry of this number using my phone which uses the main DiGi number?

Hey. Is it me or is DiGi's data line unstable these days? My phone goes from H to 3G to H. And sometimes totally offline. Anybody facing the same thing?

Same case with mine. Phone went offline and online constantly. Can't call out, people can't call in. Asked OCS, was told upgrade service taking place at my area, expected to finish on 11/04/2012 or earlier. No compensation. This is unacceptable. Asked for a list of areas affected, was told no such info available. Sorry DiGi, will be porting out when my contract expires.

The recent upgrade service rendered my phone unusable for calls! Cannot call out and people cannot call in! No compensation! This is unacceptable! Can I complain to consumer tribunal? Can someone point me the way? Or is it for MCMC?

You should complain to MCMC. I did, and requested for compensation. DiGi called me back and agreed to it.

The no-coverage was from a service upgrade, which they announced earlier. But I never thought such upgrade would render us unable to call out or call in at all.

PM you on the compensation.

The last time I asked OCS, it's like this. I use 1 example, HTC Legend, RRP RM1999, they sell for RM999 with 2 years contract. If terminate with 4 months left in the contract, the penalty is RM266.67. Put your own figures in bold to calculate your scenario. Or give us the details and we calculate for you.

DIGI SMART PLAN PENALTY CALCULATION
---------------------------------------------------------
RRP (Market Price) X RM 1,999.00
Special Price Y RM 999.00
P Savings (X - Y) Z RM 1,000.00
End Contract Date 5/9/2012
End Contract Date - Today (months) W 4
End contract date – start contract date (tenure) V 24
Administrative Fee S RM 100.00

Formula (W/V x Z)
Calculation 4/24 x 1000
Result RM 166.67
Administrative Fee + RM 100.00
Final Penalty Fee RM 266.67

Check if your friend is still with DiGi. Send this SMS to 2000:
CHECK [Mobile Number]

This post has been edited by Dannyl: Apr 29 2012, 07:52 AM

Need to know the original RRP to calculate, bro

Cannot. You at least need your friend's photocopy of IC and a letter with his signature expressing his permission to let you become a standalone primary account.

I used to have roaming with my old plan. Then changed to new plan, they didn't turn on roaming for me. Was stuck in another country, had to find wifi hotspot and email them to turn it on.

It's worth getting a phone from DiGi if it's a new phone and you don't mind tied to a contract. Older phones have dropped in value so it's not worth it anymore, like now S2 is RM14xx so the savings ain't that much.

Me facing problems in Kota Damansara. Breaking connection, can't hear the other end. Once in a while get lucky and have perfect dialogue. Heard they are upgrading service AGAIN.

That should be fruitie, but he left DiGi already.

Phone bill can claim for rebates? Do you mean broadband?

Oops sorry! Yes I meant SweetPuff. All these cute names confiused me

Since your requirement is making good calls, I'd say try out Maxis... a telco service which can't even provide good call quality is really a failure... but, before jumping ship, ask around and see if those using Maxis are having better luck at calls or not.

Does it cost anything to request a micro SIM from DiGi to replace my regular SIM? Can get at any DiGi center?

EDIT: never mind, did it already. It costs RM10 to convert to a micro SIM. The micro SIM with its bracket can be used in a regular phone. When you want to use it in an S3/1X/4S/RAZR, just break out the bracket and you're good to go.

This post has been edited by Dannyl: Jun 6 2012, 02:46 PM

Today my colleague MNP to Maxis. The staff said, "let me guess, you're from DiGi?". To think that 2 years ago, people MNP from Maxis to DiGi by the boatloads... now the other way round...

If you don't need 3GB of data, what hown said is the better option. 300MB with free calls between principal and supp. If you and bf both take RM68 smart plans, also can. No more RM50 and RM30 for RM68 smart plan, just RM68 + whatever you use.

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Added on June 13, 2012, 10:10 amNo lah, iPhone example not correct. 2 years ago where got people go from iPhone to Nokia, and now Nokia to iPhone. iPhone is relatively new. DiGi is not, it's a good telco 2 years ago but now has degraded to such a level that it's expected for its users to go elsewhere.

This post has been edited by Dannyl: Jun 13 2012, 10:10 AM