Before you ask a question, please search through the old thread over at https://forum.lowyat.net/topic/106419 first, or at least read the first few posts.

Pos Malaysia's website
Pos Laju online tracking service (Usually updated at around 10AM or 11PM) Update: Appears that some have trouble with this, so you can try here or here as well.
Pos Laju rates (Remember to read the fine print. Certain cost not included yet one)
Pos Malaysia Network (Addresses, direct contact info etc). Pos Laju can also be delivered through a third party company called Mailboxes Etc
Pos Laju pickup service coverage and details
More Pos Laju services
Pos Malaysia customer service tollfree hotline: 1-300-300-300 (Operating Hours: Mon – Fri : 8.30am to 8.00pm ; Saturdays: 8:30 am to 5:00 pm)
Pos Malaysia customer service email address: csc@pos.com.my
Second delivery is FOC. Contact Pos Laju to arrange









Shall update this with more info later

This post has been edited by electronicfly: Jan 30 2012, 10:32 PM

Misc Info

Comparisons between Pos Malaysia's postal services:
Normal mail = Stamp only, no tracking, no signature required. From RM0.60 onwards
Registered mail = Stamp and registered mail sticker, tracking available, signature required, for packages <2KG only. From RM2.20 onwards
e-Parcel = e-Parcel form, tracking available, signature required, for packages >2KG only. From RM7 onwards
Pos Laju = Pos Laju form, tracking available, signature required, expedited mail. From RM6 onwards
Pos Ekspres = Pos Ekspres envelope/box of set price and size, tracking available, no signature required, expedited mail, for documents only. From RM3 onwards

Tracking codes:
Registered mail: RDxxxxxxxxxMY (Domestic) or RFxxxxxxxxxMY (From overseas, in this case Hong Kong. Not sure about from other countries)
Pos Laju: EMxxxxxxxxxMY or EDxxxxxxxxxMY
e-Parcel: CDxxxxxxxxxMY
Pos Ekspres: LExxxxxxxxxMY or LGxxxxxxxxxMY


Volumetric weight measurement = [length(cm) x width(cm) x height(cm)] / 6000 = KG

Lingo:
Expedited mail = express mail
Flyers = Courier plastic bags
Cut off time = Deadline for parcels to be sent if you want it to be processed on that day itself, if not will only be processed at the next working day
Item collected from the counter = Time parcel was posted
Item dispatch out from origin station = Time parcel was sent from Post Office to Pos Laju Center
Item arrived at processing center = Time parcel arrived at Pos Laju Center
Unable To Deliver The Item Due To Addressee Not Available At Time Of Delivery = No one was available to accept parcel when delivery person arrived. Contact Pos Laju for FOC second delivery or self-collect at stated location.
Unable to deliver the item due to missed delivery = Pos Laju delayed parcel. Can get Sender to make report and claim

This post has been edited by electronicfly: Feb 11 2012, 10:28 AM

I think you need to call Pos Laju to ask about this, as I believe their areas are divided by postcode one. Hopefully someone here stays near you and so knows.

if the person not lazy, then volumetric since it's so bulky. you can calculate the volumetric weight yourself (I already put the formula above) and check through the Pos Laju website how much you'll need to pay.

lol, easier to copy and paste than to create ma

would need your help though, since I think you're more well versed in these stuff than I am. Anything else you think should be on the first post?

Hmm, not depends on how hardworking the counter staff is one meh? coz the size is quite bulky d, and if calculated with volumetric weight it'll be 1.8+kg d.
@kamfoo either way, I hope you get charged by weight only, if not so emm dai

I agree with munkeyflo. The Tawau office is probably backlogged. Call them to complain, make sure they prioritize your parcel, and claim your refund.

Call them and complain. Sometimes it's the delivery person that's lazy/couldn't finish his round in time then try to cheat. Or, maybe so ngam you in the shower/go out tahpau food then the deliveryman come?

For Pos Laju, you can arrange with them for a second delivery, FOC. Call 1-300-300-300 or email csc@pos.com.my

Was it posted before or after the cut off time? If before, it could be that the system hasn't updated yet. Try again after 11AM today. Your parcel should still be sent today though.

If it was posted after the cut off time, then they will only process it today and send it tomorrow. Check the tracking after 11PM tonight.

You can try going back to the post office you sent your item out and ask whether they can help you find their copy and photocopy for you.

you can use your box.

Depends on the delivery person one la. Who won't know how to use? IMO it's whether they want to bother or not. One person that used to be responsible for deliveries in my area knows me so well that if I'm not home he will call me using his own mobile to ask whether the parcel's ok to drop into the gate/whether I'm nearby etc.

Contact our Customer Service at
1-300-300-300 (local) or 603 - 27279100 (oversea)
or 603 - 2273 3927 (Fax)

Operating Hours:
Mon – Fri : 8.30am to 8.00pm
Saturdays: 8:30 am to 5:00 pm

no, there's no receipt. If you self collect your stuff from the Pos Laju center then you would have already gotten the missed delivery note, since you need that to collect your item.

I think what they meant was that the Postman wasn't able to deliver to you because of their own problem, not because you weren't home (if it was because you weren't home, they would have asked whether you want to arrange for a second delivery which is FOC one btw)

If your parcel is at the Batu Caves branch, and you want to self-collect, then you HAVE to go to the Batu Caves branch, as they cannot send to another branch one (Btw, are you sure the Bander Sri Damansara branch is a Pos Laju Center? It's different from post office one ya)

I suggest getting the Batu Caves Pos Laju Center telephone number, call them to complain, and tell them to put your parcel on priority.


I had a similar incident before but with me as the sender. That time it was the Puchong branch, and when I called that branch directly I was told they were overwhelmed with parcels but would put the one I sent on priority. The next day my receiver got the parcel d.

Hmm, that's odd. It should be the same branch one lo. Ask your seller again whether your seller gave the correct tracking number or not, or check with Pos Laju whether that number belongs to your parcel or not.

My suggestion for now is call 1-300-300-300 (the main customer service line), find out from them where your parcel is, ask them for the direct number, then deal with the office directly. That way you can confirm which office your parcel is at. Call tmrw only, you call now also no one will pick up.

Operating Hours:
Mon – Fri : 8.30am to 8.00pm
Saturdays: 8:30 am to 5:00 pm

Yes you can. Don't worry about that, let the Pos Laju ppl worry about that. If it's small enough, they will probably put it into the clear plastic that protects the form, if not, they'll just wrap that form+clear plastic around your envelope.


I personally have had no problems with Pos Laju before (the most once one case where delivery was delayed for 3 days due to the delivery branch being overwhelmed. Problem solved once I called and they put my parcel on priority).

Whichever courier you use, make sure you pack your camera nicely to prevent damage (bubblewrap and cushioning kao kao with packing peanuts and paper, before putting into a sturdy box) and also make sure you seal your package with something that is tamper proof to prevent theft (I've heard of such cases before, e.g. someone send handphone, receiver got a brick).

If you can get your parcel insured, all the better. Pos Laju has that insurance option as well, though the people I've asked all have no idea about it. If you do use Pos Laju, and got the insurance coverage, I would appreciate it if you would post here on your experience

Pos Ekspres/Pos Laju will take the same amount of time. They should be closed on Monday and Tuesday only, and Sunday's the normal closing. If it was posted yesterday before the cut off time, you should get it today, if not you'll have to wait until Wednesday.

It still works for me. If you get the "Record Not found" note, it means the tracking number hasn't been used yet, so either the parcel hasn't been sent out yet or Pos Laju hasn't updated the database.

You do realize that I wouldn't know whether it's the first or 120493782901470324723438th time you've used Pos Laju right?

And from the way you write it's as if I die die MUST update the front page, where most others don't. What was the point of updating the front page with so many more links if in the end you were a new user and it was a problem with Pos Laju's database? Anyway, I am not going to quarrel with you d since I have already updated it.

Babe, this thread is for Pos Laju, not Pos Ekspres.

For Pos Ekspres, technically you cannot use it for non-documents, so if they realize it then they will bounce the parcel back to you.

If you use Pos Laju, the cost will depend on where you are located.

Peninsula to Sabah would be about RM8-9, Sarawak to Sabah or within Sabah RM6 I think. If same town it would be RM4.50-ish.

Most post offices won't be open by 3PM on Saturdays if I remember correctly, but anyway, it depends on when is the cut off time at that specific outlet.

If posted before cut off time, then they will process on Sat, deliver on Mon but if after cut off time then process on Mon, deliver on Tues.

Either way, you should be able to see the tracking by today one.