Yesterday I spent more than 1 hour on the phone with Maybank Customer Care and goreng them about their very bad service levels.
For the whole month of December 2011 they have been getting on my nerves and causing me money & time to be wasted unnecessarily.

Yesterday went to 2 Maybank branches to bank-in payment for my credit cards. Wisma Consplant, all their cash deposit machines out of order.
Then drove to SS15 branch. There, got one customer making cash deposit, and two security guards wanting to take out the money after that.
So I asked the security guards whether can I bank-in my cash before they do their job. So biadap they all, ask me to wait in a rude manner.
Then I ask how long to wait, they tell me "You tunggu lah!!!". Made me pissed off, so I ask them back, "Tunggu berapa lama?". They then tell me to wait 30 minutes. Fine, so I wait 30 minutes walking around exploring the nearby shops and call up their CS, and gave them a piece of my mine.

The CS fella even got the cheek to tell me if you're not happy with our services, cancel your cards-lah...
I've been using the MBB2Cards for 6 months only, but spent more than RM35k of transactions, and the fella can tell me this.
Fuh, make me panas, so I demand for manager. Sorry sir, we don't have managers on duty during weekends. So I tell him fine, get your manager to call me tomorrow. Press him for timeframe when one of his managers can call me, idiot reply me and say, my managers got a lot of tasks to handle, so I cannot guarantee, they will call you when they are free. Gave the fella left & right until my 30 minutes of waiting is up.

Go back to the cash deposit machines at SS15, 2/3 not working, and the 1 that's left, having problems accepting the notes. There was 3 people in front of me cursing because their cash not accepted. By the time it's my turn, I spend 10-15 minutes depositing my cash. Damn frustrating, but the line behind me, got 10 more people. Pity all of them.

Called back MBB CS after doing my cash deposit, and goreng their CS staff again left and right. This time, I was transferred to a manager level. Fuh, this made me even more panas because their earlier CS lying to me. Gave a piece of my mind to the manager. Call lasted for about 30 minutes. Made him check all my phone calls & records for this month & my complaints and made him apologize for all the issues.

1) Early Dec, was travelling to HK. Called MBB to inform that I'm going overseas before hand. Reach HK and go to hotel, cannot swipe my card for deposit. Had to make expensive IDD call and get my card working again.
2) Come back to Malaysia, was travelling to Langkawi. My card reach credit limit. Spent 2 days calling up requesting for temporary credit extension when it could have been granted in 10 minutes. Somemore I had flawless payment record.
3) Request for my cards to be upgraded to Platinum in consideration of my heavy usage & good track records. After 2 weeks, get a stupid reply asking me to re-apply for Platinum cards with no guarantee of being granted.
4) Now face problems even to make payment at CDM.

I strongly encourage all Maybank customers to call up their CS Hotline and give their staff a piece of your mind whenever you face any problems & issues with their branches / people / services. They take us for granted as customer and take us for a ride, and always look for opportunities to charge us more surcharges instead. When service levels are poor, they don't care. So exercise your right as a customer and also shoot their managers so that they do their work, since ultimately we're paying them to do their job. I hate their "Tidak Apa" attitude.