QUOTE(PJng @ Apr 26 2019, 11:57 AM)
I already explaint to staff, operator say waive,
She still say if bring old card, free, new mydebit card will charge
She deduce on my acc, PMPC OTHER FEE 55XX XXXX XXXX XXXX RM12.00, my new card number
I already ignore few month not to change password, but now after change always wrong tyoe old password
Then did you request them back to refund back RM12?
Since operation say waive, should drop email to them.
Like last time AMBank also request to change to debit card with paywave function (Mine one don't have paywave).
The card is automatic unable to use already currently (due to still use that paywave).
Go to the branch request change new debit card, then charge RM12..
I reject to them because I don't lost any card, why charge RM12?
End up don't change the card and sometimes staff ask why you don't change the card after saw my card?
Because you wanna charge me RM12.. Is BNM been force by your bank, but not force by me..
Should waive for customer (by right) and this will increase security.