u dont read agrrement? its pro rate charge + 1 month advance + duty stamp

its 1-300 where got free one?1-800 is free one le

Shiat!! why use 1300 then? Cannot use 8 digits?

This post has been edited by netmatrix: Jan 4 2014, 12:14 AM

1300 both pay..mean caller and answer..y?ask them ler i also dont know..maybe too many troll call

so that explains why I was charged at the very first month even though they said first month fee waived for online registration..expected this from the bill but this confirms it

was without line for about 4 weeks during relocation, they never give rebate. should i call them? but 1 call also cost at least RM4.++..dunno how many calls until they finally give rebate

you can call them use this number 0380744000 if you use hp to call..last time i was also charged for almost rm5 just to wait for them to ans, to check and to give me a report number..after that, i call to this number unless i use house tel to call..

This post has been edited by Hico: Mar 19 2014, 08:21 AM

just call them .. my prblem still not settle yet cause they said system down... i wasted 29 mins .. damn .. although 4 sen per mins not much but still damn !

4 sen/min? using landline? damn it, i wasted RM5+ for about 10 mins or less

DAMN LOH ,, I CALL ABOUT 30 MINS THAT DAY !! FXXX !!!

TM really sucks.

Dont understand why they cannot incorporate unifi support into #100.
Streamyx and TM support dial 100. FOC.

But for Unifi 1300 number you will be charged.

And when we call support, usually is because our line down. So Unifi Line down, we call support, we get charged. Good logic. Charge you for TM mistakes or problem.

more like good business

So many years & surprised to see still same old problem.. just ended a 30 minute call just waiting to speak to tm rep & complaint abr service not available.. after second long wait, they said my area kota damansara got service disruption.. they hv my hp, why dont just sms broadcast & info to me.. instead of me having to wait 30minutes, pay i dont know how much, for a problem that tm is already aware but just malas to info me..

Just in case, tm people reading this thinks this is a hoax.. took a screenshot of my call time..

Also wondering.. tm didnt deliver unifi service to me from yesterday to tomorrow, maybe even longer, they should refund me the days they dont deliver the service.. as a user, i shouldnt care if the excuse is mrt construction etc, bottom line, service not delivered, why should i be charged?

Do u guys agree?


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Fyi, first call immediately answered by accounts team but got transfered to technical dept after checking acct status ok.. then waited 30min & put down d phone coz feel its absurd for a customer to wait 30mins..

Magical.. its as if tm read my msg above and sent me sms this morning.. i only wish i got the sms before the expected recovery & not after.. of which not recovered yet..

Magical.. its as if tm read my msg above and sent me sms this morning.. i only wish i got the sms before the expected recovery & not after.. of which not recovered yet..




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I recently break the record which last almost 2 hrs 20 min calling their customer service billing dept to take my call..In the end they did not pick up my call.Yesterday evening @ 8.00pm,I called and waited almost half and hour and they did not pick up my call.The same message repeat, your call is important to us, we will be with you shortly or our officer are busy we will take your call shortly.