So many years & surprised to see still same old problem.. just ended a 30 minute call just waiting to speak to tm rep & complaint abr service not available.. after second long wait, they said my area kota damansara got service disruption.. they hv my hp, why dont just sms broadcast & info to me.. instead of me having to wait 30minutes, pay i dont know how much, for a problem that tm is already aware but just malas to info me..

Just in case, tm people reading this thinks this is a hoax.. took a screenshot of my call time..

Also wondering.. tm didnt deliver unifi service to me from yesterday to tomorrow, maybe even longer, they should refund me the days they dont deliver the service.. as a user, i shouldnt care if the excuse is mrt construction etc, bottom line, service not delivered, why should i be charged?

Do u guys agree?


Attached thumbnail(s)

Fyi, first call immediately answered by accounts team but got transfered to technical dept after checking acct status ok.. then waited 30min & put down d phone coz feel its absurd for a customer to wait 30mins..

Magical.. its as if tm read my msg above and sent me sms this morning.. i only wish i got the sms before the expected recovery & not after.. of which not recovered yet..

Magical.. its as if tm read my msg above and sent me sms this morning.. i only wish i got the sms before the expected recovery & not after.. of which not recovered yet..




Attached thumbnail(s)