Hi,

Anybody knows their support center are available for 24 hours or not ?

I call them but no one answer the phone..

Feel so bad with their support.

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**TM would like to inform all customers that all calls to the TM UniFi Centre at 1- 300 88 1222 / 1221 will be subject to a charge of 8 cents for the 1st 2 mins of the call and 4 cents per minute subsequent. 1-300 numbers are used by many companies in the service industry. As this service is regulated, the call charges are as mentioned. The call plan offered through the UniFi service offers FREE (for VIP package) nationwide calls to all TM fixed lines only, 24x7. These are for the normal TM fixed lines (PSTN numbers).

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E-Mail: unifi@tm.com.my
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yes..
24hrs..
but to get through them...is more hard than u saw money on the street..
at least need wait 20mins...

Worst customer service, ever! Worse than Dell's 2006 customer support! Forced to wait for more than 30 minutes a few months back!

f***ing apes! You see the charges. And all the numbered choices aleready taken 2 minutes minimum. Waiting for them to answer already took me 6 minutes each since i called 3 times. In total roughly 24 minutes no support yet but my bills still have to pay. Damn rubbish service.

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Added on April 25, 2012, 9:45 amHaha i torchered myself last nite and kept trying their support center till 3 am. Each 6 -8 minutes i hung up. Haha f***ing apes never answers. Im going to get my bill and claim to them. Damn dirty bastards.

This post has been edited by Hamsom: Apr 25 2012, 09:45 AM

hey guys i wanna ask. if i use UNIFI 150 package, the call is unlimited to all landline numbers right? which mean i could call houses and offices, nationwide. it is stated that it is meant for TM fixed lines, but im curious, isn't the whole malaysia landline using TM??

Pity on you
I never encounter any issue like this. All my calls answered straight away and solved within 24 hours, sometimes few minutes depends on the problems.

no, there are some places with maxis, digi, time fixed lines.

Well, bear in mind 1300 is chargeable phone number.
(Their ads say "Call TM Landline" is FOC , but this 1300 some more is belongs to TM , Landline also need to pay...

We can sue them already.

hello,

i would like to find out do you all have coverage at wawasan 1 pusat bandra puchong anytime soon???

do u have coverage at pusat bandar puchong wawasan 1? o any time soon?

i would like to apply it.

Just curious. Unifi charges are in advance? Meaning this mth i kena bill for nxt mth?

u r new customer?

no but i never noticed until today i paid for my new subscription and my previous one all together.

kena 3 months straight

3 months? walaweeii

ya. cuz i have 1 existing unifi. which i auto credit. so every month without even sms-ing me the amount or sending me a bill via email they deduct.

then i installed a new one at my own place. i paid for 2 months that one.

total bill RM432.

i find that totally ridiculous. but they say its how they charge. we always pay in advance.

bring your bill & payment records, go report MCMC for the misleading or whatever reason u feel not right...

how do i go about this?

visit here --> here

That unifi helpline number 1300881221 is chargable number!!! Its not Tol free at all!!! I called from hotlink and it ate up 60 cents in a minute!! Chau haiii... When i tried calling microsoft tol free number to test, it is definitely tol free!! So who should i call to screw? Maxis or unifi?