QUOTE(moiskyrie @ May 14 2011, 12:02 PM)
want to ask, the wifi version spec is different that 3g version but samsung didnt tell customer that the spec is different.
is there a way to make samsung exchange the unit? since they giv wrong information to customer.
Well, from a legal perspective, Samsung didn't mislead nor provide the wrong information. I've never seen any official literature from Samsung that says it's the exact same hardware (just without the phone bits.) In fact, they did provide everything that's mentioned in their specifications for the P1010 model, which is a 1Ghz cortex-based CPU, etc. They didn't specifically said you'll get the same Hummingbird CPU or the same GPU as the 3G version. So, from that perspective, they did provide you with a unit matching the specification that they advertised. So, in that sense complaining to Fomca or any legal actions would certainly be deficient. Whether it's ethical or not, to me, it's kinda grey, as in most advertising that I've seen, there's never been a direct comparison done on their part, they've advertised the Wifi-only model on the strength of it's own.is there a way to make samsung exchange the unit? since they giv wrong information to customer.
However, I'll agree that Samsung could have been a bit more transparent about it, but in this case, the principle of Caveat Emptor (or Buyer Beware...) together with the oft-ignored advices to read the fine print and to do the necessary research should always apply. To a certain degree, it's a common marketing strategy to never say, "oh BTW... this one ah, slightly more inferior to the 3G one la..."
So, in a sense, SonnyCool would be apt in saying, go approach the manager of the place you've bought it from. Talk nicely to them, and explain the scenario. If the sale-person had mentioned to you that "haiya brother, it's exactly the same.... just no phone..." then you'll probably have a bit of moral ground to stand on, to say, after buying and checking, it's slightly different from what the sales-person told you. See, in this case, it's probably the sales-person that was wrong, rather than Samsung. However, it'll always be the case of "he says, she says...", if the sales person denies it or said you misunderstood him/her.
Going in all gang-busters won't help, so talk nicely, even offer to top up the difference, and maybe you'll walk away happy.
May 14 2011, 01:06 PM

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