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 SPAM-SCAM Calls & Messages Awareness Guideliness

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SUSXploit Machine
post Apr 18 2011, 07:50 PM, updated 11 months ago

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SPAM - SCAM Calls & Messages Awareness Guideliness

user posted image



The Malaysian Communications and Multimedia Commission (MCMC) has proposed several measures to clamp down on spam. MCMC issued a discussion papers in which it listed out several proposals to combat the incidence of unsolicitied e-mail and SMS (short message service).

The proposals include formulating a definition of spam for regulatory purposes, imposing mandatory measures on service providers, and a multi-tier plan to resolve spam-related complaints and disputes. If the problem recurs or becomes excessive, MCMC suggested that users lodge complaints with service providers, failing which a complaint could be lodged with the Consumer Forum, or with the Content Forum for issues related to the content of the unsolicited messages. As a final recourse, users could complain to MCMC. To combat spam originating from overseas, MCMC proposed efforts to initiate the setting up of regional and “possibly” global collaborative alliances with foreign regulators, service providers, non-government organisations, and related projects and initiatives in other parts of the world.

Promoting services via SMS is gaining popularity because of the mobile penetration rate in Malaysia has surpassed 100%. However because of the non-existence of the specific guideline regarding the SMS promotions, the SMS for advertising has become free for all industry. As an association we would like to develop and nurture this new advertising channel so it would not be misused and cast a negative impression from the public. Enclosed is a proposed guideline on the SMS Promotion that should be adhered to by all the CPs.


The common and standardised guidelines between TELCO and MCMC to the consumers are:

English Version
1. Reply STOP and send to (Received Gateway) eg. STOP send to 32777
2. Reply STOP ALL and send to (Received Gateway) eg. STOP ALL send to 32777

Bahasa Melayu Version
1. Reply BATAL and send to (Received Gateway) eg. BATAL send to 32777
2. Reply BATAL SEMUA and send to (Received Gateway) eg. BATAL SEMUA send to 32777


Additional Information
Telco should activate a catch-all SMS that being sent to 6 series. If a recipient reply to the 6 series broadcast, with the word STOP, then all the future SMS promo for all the broadcast should be stopped.

ON PROMO - Activate all promotions (chargeable)
OFF PROMO - Stop all promotions (non-chargeable)

Above commands are also applicable for promotion types of SMS messages.

With this method, only one database should be maintained for each telco. All the SMS promo via 6 series will consult this database first before broadcast. Enabling reply to 6 series will make it easier for the recipient to Opt-Out without the need to send to a 3 series shortcode.

Note: Above commands are agreed by the commision as FREE OF CHARGE and telecommuncations operator has no authority to charge the consumer for above listed commands.


Additional Readings

SMS Promotion prohibited to be sent are as follows:
» Click to show Spoiler - click again to hide... «


Downloads
MCMC Guidelines Mobile Content - [url=http://www.skmm.gov.my/skmmgovmy/files/attachments/825138GuidelinesMobileContent.pdf[/url]
MCMC SMS Promo Guideline - [url=http://www.mmcp.org.my/wp-content/themes/qualifire/files/SMSPromoGuideline.pdf[/url]



SMS Gateway Lists (Please contribute if have, updates are often)
» Click to show Spoiler - click again to hide... «



SMS Gateway Lists DiGi Subscribers Only (Please contribute if have, updates are often)
- a contribution from alicialcc
Download: http://www.skmm.gov.my/link_file/consumer/...%20platform.pdf



Tips - Identifying ORIGINAL & FAKE (3rd party SMS's)

ORIGINAL - Celcom
» Click to show Spoiler - click again to hide... «

ORIGINAL - Maxis
» Click to show Spoiler - click again to hide... «


Screenshots above are examples of the original SMS sent by Celcom Axiata Berhad (Celcom) to its customers. The following are examples of original SMS sent by Maxis Communications Berhad (Maxis) to its customers

FAKE - Maxis
» Click to show Spoiler - click again to hide... «


Number of the sender is composed of 6xxxx 3xxxx or in some cases. To your knowledge, 3xxxx numbers have been designated as an SMS access number for the content of third parties and not directly from the network operator. Number 6xxxx I'm not sure, but almost all the SMS received from 6xxxx are promoting or advertising from third parties. So, if you received an SMS from 6xxxx or 3xxxx number, please be careful and read it carefully.

Style and sentence structure used is messy and sometimes 'fragmented'. There is a mixture of Malay and English. Normally the words most often used by service providers is as 'Register free', 'Without the charge list', 'free SMS mobile content', and others. Look, they emphasize the word 'free' or 'bonus' in the SMS as a bait to attract the attention of readers and junior free registration. You have a feeling something is wrong?

Remember, in most cases, yes, registration is free and no one would ever be charged! You will be charged as agreed and accepted the specified service. Thus, sentences free registration is merely bait and if you sign up, you AGREE considers them subscribe to them and will be charged a premium for the service itself is not sure! See their tactics?

There are also some more despicable, 'disguised' as a network operator!

See below screenshot:
» Click to show Spoiler - click again to hide... «


If You Have Accidentally Subscribed !

Maybe then you are not sure or no knowledge to distinguish between genuine and fake SMS, and you have to register / subscribe. Serves this fool and take credit / phone bill. How to get out of this crisis? Follow the steps below,

FIRST: Send command to cancel service the same number you used to register. For example, if you send 'ON section' to the number 30000, and to cancel service, send 'OFF section' or 'STOP section' to the same number (30 000). Your subscription will be canceled upon receipt of the SMS confirmation from the relevant authorities.

Conversely, if the command 'OFF' or 'STOP' will not cause any effect (no response) or you forget the name of the service you subscribe to, try to 'STOP ALL' and wait for a response from the parties concerned. In most cases, the command 'STOP ALL' this is effective. If this also does not have any effect, then the next step is necessary.

SECOND: Make a call to your network and tell them the problems you face. Your network can help identify to services you subscribe to accidental and provides guidance on how to cancel it. Calls must be made to the Customer Service operator, respectively.

Conclusion

Many think that network operators have the ability to prevent (block) numbers of external service providers. Ability to block is there, but the operator does not have the power to prevent a number unless directed in writing or direct instructions from the authorities (police, government and others). In addition, there are other users who may use the service and prevent the action would cause the number of users can not use the service.

In conclusion, consumers should investigate and carefully read any SMS received from a third party. If you are unsure of the contents of the SMS or its contents very suspicious, ignore, and if able to save SMS as evidence if there is any problem in the future.


Extra thanks to: http://audifaliq.wordpress.com

This post has been edited by Xploit Machine: Jan 12 2025, 04:41 PM
SUSXploit Machine
post Apr 18 2011, 08:00 PM

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QUOTE(adrianccseng @ Apr 18 2011, 07:58 PM)
another good guide from sifu xploit

pin pin pin!
*
Thanks, and I would also appreciate the MOD / STAF could do a random search for SPAM / STOP ALL related messaged into this thread and PIN it nod.gif

Let it be at 1 place for the specific discussion .. icon_rolleyes.gif
SUSXploit Machine
post Apr 18 2011, 09:24 PM

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QUOTE(mengsuan @ Apr 18 2011, 09:22 PM)
Pinned.
*
thanks mengsuan, btw i need a help .. if u have free time can merge all the related posts to here? .. if not nvm .. thanks for the effort and help nod.gif
SUSXploit Machine
post Apr 18 2011, 10:03 PM

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QUOTE(adrianccseng @ Apr 18 2011, 09:58 PM)
oh yay~ my apply success
thx mod tongue.gif
*
thanks for the help nod.gif .. i will try contact my ex-manager to get down some SMS gateway lists and company so easy for guide nod.gif
SUSXploit Machine
post Apr 19 2011, 12:39 AM

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QUOTE(XeactorZ @ Apr 19 2011, 12:33 AM)
good guide again
anyway pls also pinned another thread which is smartphone guide ~~
*
wat was tat? issit the "Battery" thread? hmm.gif
SUSXploit Machine
post Apr 19 2011, 10:04 AM

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QUOTE(Dannyl @ Apr 19 2011, 08:18 AM)
32393 - Magnum 4D
33131 - Sports Toto
62005 - Alliance Bank (may be used by others)
63365 - Standard Chartered Bank

TS, please sort the the shortcodes to make it easier to search:)
*
great share, thanks ... gimme an example of your suggestion .. hmm.gif alpabetical order?
SUSXploit Machine
post Apr 19 2011, 08:58 PM

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QUOTE(quireyuyue @ Apr 19 2011, 05:28 PM)
whats the different between STOP and STOP ALL command??
*
eg. 32777 may have promotion on postpaid which u will receive and STOP will stop on that specific promotion only, STOP ALL will reject all the SMS from 32777 smile.gif

eg .. jangan cakap dengan saya, jangan cakap dengan kumpulan saya .. icon_rolleyes.gif
SUSXploit Machine
post Nov 5 2011, 01:32 PM

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QUOTE(jakuraz @ Nov 5 2011, 12:47 AM)
can i stop sms from CELCOM , CelcomOffer and CelcomXtra on Upax?
i tried saving them in Contact list so that i can assign silent sms tone to them, but i cant even save them.
i tried replying STOP ALL but can't send it. it's like they dont hav a number or something
so...
*
call customer service dept. lodge a report, they will block your advertisements via back-end
SUSXploit Machine
post Nov 9 2011, 01:16 PM

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» Click to show Spoiler - click again to hide... «


1. STOP or STOP ALL to 37673
2. Lodge a report to DiGi, talk harder to them for a refund smile.gif
SUSXploit Machine
post Mar 22 2012, 03:04 PM

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QUOTE(kemaruk @ Mar 22 2012, 10:41 AM)
how to stop 69666 number?
*
STOP or STOP ALL and send to 69666
SUSXploit Machine
post Mar 26 2012, 12:42 PM

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QUOTE(kemaruk @ Mar 24 2012, 06:56 PM)
its reply "The service not available. Please try again later"
I still get those rubbish msg from 69666
*
u may alternatively call the careline / helpline to block the gateway at telco's end smile.gif this is the final method ..
SUSXploit Machine
post Apr 29 2012, 02:21 AM

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QUOTE(Mo-T @ Apr 27 2012, 12:04 PM)
Try reply with "QUIT" or "QUIT ALL"
*
mana da QUIT? .. standard MCMC / SKMM word is STOP / STOP ALL for all telco doh.gif
SUSXploit Machine
post Jun 20 2012, 09:05 PM

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QUOTE(shaz_smach @ Jun 20 2012, 05:48 PM)
it's not 100% celcom fault because these bad guys are misusing the legitimate business method. Please complain to Celcom and MCMC so that they can take action. I have made a complain to Celcom at GetSatisfaction Celcom and they are really responsive!. I also filed a complain at MCMC website.

I read online that sometimes there are Apps that steal users money by sending Premium SMS without us knowing it. Especially if you are using pirated apps. It would be great if we can spot the Apps and report to AppStore / Google Play Store.
*
Yes, these are not from Telco such as Maxis, DiGi and Celcom, these are from 3rd party providers whom use the primary telco facility.

smile.gif
SUSXploit Machine
post Jul 10 2012, 11:12 PM

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QUOTE(miloice123 @ Jul 10 2012, 10:53 PM)
http://bit.ly/Nge5mZ
*
dont SPAM, reported!
SUSXploit Machine
post Jul 10 2012, 11:14 PM

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QUOTE(beck0723 @ Jul 10 2012, 09:38 PM)
i currently face this problem..

can anyone teach me how to unsubscribe the sms?thx
it is frm 220400  Value Added Service 0400 after i check frm digi-ocs (each sms cost me RM4)@@
*
Could these help u?

- http://forum.lowyat.net/topic/734613/all
- http://forum.lowyat.net/topic/2168757/all

btw, i can see clearly ure mobile number there, better blank-over before posting for security purposes smile.gif
SUSXploit Machine
post Jul 29 2012, 04:20 PM

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Tips - Identifying ORIGINAL & FAKE (3rd party SMS's)


ORIGINAL - Celcom
» Click to show Spoiler - click again to hide... «

ORIGINAL - Maxis
» Click to show Spoiler - click again to hide... «


Screenshots above are examples of the original SMS sent by Celcom Axiata Berhad (Celcom) to its customers. The following are examples of original SMS sent by Maxis Communications Berhad (Maxis) to its customers


FAKE - Maxis
» Click to show Spoiler - click again to hide... «


Number of the sender is composed of 6xxxx 3xxxx or in some cases. To your knowledge, 3xxxx numbers have been designated as an SMS access number for the content of third parties and not directly from the network operator. Number 6xxxx I'm not sure, but almost all the SMS received from 6xxxx are promoting or advertising from third parties. So, if you received an SMS from 6xxxx or 3xxxx number, please be careful and read it carefully.

Style and sentence structure used is messy and sometimes 'fragmented'. There is a mixture of Malay and English. Normally the words most often used by service providers is as 'Register free', 'Without the charge list', 'free SMS mobile content', and others. Look, they emphasize the word 'free' or 'bonus' in the SMS as a bait to attract the attention of readers and junior free registration. You have a feeling something is wrong?

Remember, in most cases, yes, registration is free and no one would ever be charged! You will be charged as agreed and accepted the specified service. Thus, sentences free registration is merely bait and if you sign up, you AGREE considers them subscribe to them and will be charged a premium for the service itself is not sure! See their tactics?

There are also some more despicable, 'disguised' as a network operator!


See below screenshot:
» Click to show Spoiler - click again to hide... «


If You Have Accidentally Subscribed !

Maybe then you are not sure or no knowledge to distinguish between genuine and fake SMS, and you have to register / subscribe. Serves this fool and take credit / phone bill. How to get out of this crisis? Follow the steps below,

FIRST: Send command to cancel service the same number you used to register. For example, if you send 'ON section' to the number 30000, and to cancel service, send 'OFF section' or 'STOP section' to the same number (30 000). Your subscription will be canceled upon receipt of the SMS confirmation from the relevant authorities.

Conversely, if the command 'OFF' or 'STOP' will not cause any effect (no response) or you forget the name of the service you subscribe to, try to 'STOP ALL' and wait for a response from the parties concerned. In most cases, the command 'STOP ALL' this is effective. If this also does not have any effect, then the next step is necessary.

SECOND: Make a call to your network and tell them the problems you face. Your network can help identify to services you subscribe to accidental and provides guidance on how to cancel it. Calls must be made to the Customer Service operator, respectively.


Conclusion

Many think that network operators have the ability to prevent (block) numbers of external service providers. Ability to block is there, but the operator does not have the power to prevent a number unless directed in writing or direct instructions from the authorities (police, government and others). In addition, there are other users who may use the service and prevent the action would cause the number of users can not use the service.

In conclusion, consumers should investigate and carefully read any SMS received from a third party. If you are unsure of the contents of the SMS or its contents very suspicious, ignore, and if able to save SMS as evidence if there is any problem in the future.


Thanks to: http://audifaliq.wordpress.com

This post has been edited by Xploit Machine: Jul 29 2012, 04:21 PM
SUSXploit Machine
post Aug 17 2012, 06:59 PM

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First post updated with new gateway lists, hope kindly post in this thread rather than starting new topics smile.gif
SUSXploit Machine
post Aug 17 2012, 08:43 PM

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QUOTE(Gurvin Abruzzi @ Aug 17 2012, 08:41 PM)
Just saw ur guide with the list of gateway numbers n owners.

Thx bro.
*
still got 3 pages more, takes time to update abt 200 + bumber sweat.gif .. will update soon biggrin.gif
SUSXploit Machine
post Aug 20 2012, 12:07 PM

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more than new 600 gateway listing updated with downloadable .txt file smile.gif
SUSXploit Machine
post Jan 25 2013, 08:46 PM

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QUOTE(Piggiess @ Jan 24 2013, 01:53 PM)
I have been facing the same problem from the M-Mode (33311).

Without noticed that I got charged by this 33311 since last year, every month at least 3 messages until one day I found out that my account balance always insufficient balance. This was very surprising me, almost RM100+ got deducted.

I am in overseas, I topped up my mobile for keeping my number. However, I don't have any balance left in my account since last year. This is very terrible!!

I tried sending an email to this M-Mode company on 08/11/2012, but no feedback from the company. After That on 23/12/ 2012 I received a reminder message "RM0.00. Subscription Reminder. No Subscription fee. Price: RM3.50/SMS. 15SMS/Month. Auto Renewal on 24/01/2013 unless cancelled. To cancel, send STOP HANTU to 33311." So I cancelled it by sending text STOP HANTU to 33311, but STOP HANTU didn't applied to the center so I sent STOP ALL. Meanwhile, I sent an email again to the M-Mode and vent out my anger in email. 

On 26/12/2012, I've received an email from the company informed me that they have stopped the service since 08/11/ 2012 and blocked my number from the receiving further broadcast message. However, I couldn't understand why I received the above reminder message (23/12/2012) since have stopped and block every single message.

Now 22/01/2013, I received the above reminder message again. Nevertheless, I don't cancel it by sending text, I sent an email to the company again and still waiting for their reply.

I'm really fed up and bother me with those SMS, please give me some advice. Should I report this to the MCMC?
*


Yes and C.C. the copy of email to the telco smile.gif

This post has been edited by Xploit Machine: Jan 25 2013, 08:51 PM
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