last month BI counter girl accidentally closed my BI SA,
few days later only managed to restore back my SA using same account number.
8.1.24 went to ATM trying to transfer SSPNi money out,
i could not even access ATM with my debit card,
error "card not activated."
straight i complained to the manager must be their fault
accidentally closed my SA the other day causing now debit card cannot access ATM
he did something then i can use debit card again
10.1.24 i tried check BI ATM for SSPNi accounts,
but cant see SSPNi there
only can see tab for BI and Tabung Haji...
Now if you guys already can access SSPNI account with BI ATM
i wonder is it becos that accidental closure has caused me cant see SSPNi option at BI ATM.
But login BI GO online i can see SSPNi 3 accounts there,
but cant do transfer money out to BI SA though.
Pening with all these issues now,
wanna curse that BI counter girl simply closed my SA...
i forgotten how to get SSPNi tab appear in BI ATM machine...
could not find any option in the ATM screen to link sspni also

Very hard to say. Your problem coincided with the massive change PTPTN is doing. Jan 10 morning (until early noon i think), PTPTN still grayed out from Bank Islam online. Late noon I saw everyone cheering able to withdraw only it was "un"grayed. So it really depends when you went to the ATM - before or after service was restored to Bank Islam online.
What error you get when you try to transfer with Bank Islam online? You have any family accounts aka 3rd party Bank Islam that you can withdraw to?