the mobos i recommend for z490

high end
asus formula/hero
msi ace

mid end
giga master (with heavy heart i got to say dis)
msi unify

lowest
msi gaming plus

strix been nerfed in bios lvl. so the cpu stability, ram etc all cannot be compared to maximus

if u get a 10900k for cpu.. definately get asus

its so sick. i am just running intel fail safe.( so 125watts)
bumped cpu ratios to
5.3 ghz 2core
5.2 ghz - 5core
5.1ghz -10 core
max temp in ai set 70
radiator fan speed 400-600rpm

gaming its perfect 5.1.. temps are low
and only uses 60-80watts.

for prime stable
asus has another way ai oc.

key is with 10900k because of binning. the worst 10900k needs arnd 5.1ghz @1.3v and the best is arnd 1.2v

5ghz is a joke for 10900..

I rarely dwell in this thread. We are paying brand tax. Like Apple, Intel, Samsung and Sony. Can't stop fanboys and rich people from buy it. Just buy other brand if the price is too much.

This post has been edited by TristanX: Jul 17 2020, 04:10 PM

If only it was true. They jacked up the price. Read what i wrote few months ago.

It was the decision of MY asus product manager. Nothing to do with asus. And its only on few products on z490. Funny the hero/formula is the best priced vs usd mrsp.

that's plausible. it's not just z490 though.

however the only countermeasure as consumer you have is to not buy for a gen or two, let them miss quotas big time and they will feel the pressure coming with that.

complaining here is pointless unless you wanna raise awareness.

but as long as one complains here and buys these very products locally, only the opposite is going to happen.

They jacked up the prices long time ago. If you see prices of graphic cards, you can get one tier higher for some of the other brands.

yeah.. 2080ti strix 7k wei.

msi/giga no changes
even new products.

so the usd lar or whatever is nonsense.

example m12e initially was suppose to be sold @3.4k.. they suddenly during raya the raised to 4.3k
here da kicker. resellers can still sell 3.4k with profit. so how??

This post has been edited by cstkl1: Jul 18 2020, 01:19 PM

Lowyat plaza got asus service center or not ?
Let say i buy asus b460 motherboard on-line ...
and the on-line seller give me the receipt .
Can i claim warranty at lowyat plaza if motherboard
faulty ?

Hi cba5566,

You may visit the link below and select the product type as Motherboard.

https://www.asus.com/my/support/Service-Center/Malaysia

Thank you

Thanks for the link.
Cheers.

https://pictr.com/images/2020/08/27/7lerhl.md.jpg
I had this new Asus Tuf Gaming B550M plus wifi motherboard, one of the screw on the motherboard bracket is so tight that I ended up stripping it while unscrewing. Now the screw no longer removable. I had tried rubber band, glue, none of that works.

I contacted Asus customer service, and the replies that I got is hardly even useful. This is the reply

Pertaining to your query, please refer to my below response:

1. Kindly be informed that we are providing the available service center address for the motherboard repair. There is no public contact number or email available for the service center. You just need to walk-in to the service center within the operating hour.

2. We are unable to do any escalation for your screw issue, you need to walk-in to the service center for further assistance.

How am I supposed to walk in if I not even sure that the so-called service centers will fix it? The customer service lady pointed out 4 service centers and 2 of them located in KL, 1 in Kuching and 1 in KK. Is she assuming that everyone lives in one of this city?

There is no emails/ contact numbers on the Asus website for this service centers, just physical addresses. In fact, some of them are just regular computer shops that sell Asus products.

How am I suppose to get help from Asus regarding this matter? Why can't Asus center just help me with this, I believe with the right tool and technique, this can be done quickly.

edit.

This post has been edited by cstkl1: Aug 27 2020, 12:47 PM

edit just saw the pic. err lets be clear. can u circle the screw. cause doesnt look like a mobo standoff.

the bracket as in the top one?? thats actually considered damaging the board.

This post has been edited by cstkl1: Aug 27 2020, 12:47 PM

https://pictr.com/images/2020/08/27/7lJOeI.md.jpg
it's not a standoff, it is one of the screw that screws the bracket on the motherboard. Those screws are the first thing to be removed when installing the cpu cooler into the motherboard.

Hi ahtiong80,

Based on the image given it is consider as CID case, I would suggest you to send it to the service center further checking and discuss what is the next step.

All the RMA motherboard are send back to factory to repair. Service center wont have the proper tool for this.

You may visit the link below and select the product type as Motherboard for the exact location.

https://www.asus.com/my/support/Service-Center/Malaysia

Thank you

I did contact Asus's customer service, what they did is just pull up some info from Asus website and tell me to "walk in" one of the service center. The problem is, there is no contact number or email in there. Google search returns nothing, I am not even sure if they still exist.

I don't really live near the service centers, how am I supposed to walk in?

I agree with you that service center don't have proper tools for this. So I should just mail it to any of the service center and they will mail it back to the factory?

For one thing, the customer service seems useless to me. This is what they replied

Kindly be informed as per check with our relevant team, your device falls under "Customer Induced Damage" as the screw already crumbles inside the plastic. If the service center is far from your location, you may refer directly with your resellers for further assistance. If you purchase it online, kindly walk-in to the service center and let them check further to see whether they are able to help you remove the screw.

When I ask the reseller, they tell me to ask Asus. When ask Asus, they tell me to go to service center, with no contact given, just walk in. They wont even bother to ask where I live before ask me to "walk in". They kind of hope that keeping telling me to walk in will make me feel useless and I will eventually give up on them.

then just ask the reseller to handle it for you.
its what they are suppose to do.

second option is email/call taiwan. get a rma number. mail it in.

I did ask the reseller, they tell me to ask Asus. What the reseller will do is ask Asus anyway, and Asus will give them the same answer as what they give me. Asus Malaysia doesn't have any facility to solve this small problem? They just keep asking me to bring to service center.

Who did u buy from? Sounds like etailer.
This not small. Its considered board damage. It will be send back to taiwan. Asus malaysia is a third party. They are not from asus taiwan (only msi is in jaya33.. they have a fae locally). Max the local service here might do is pin replacement for common boards. But doubt asus does. Cause third party. So all send back to taiwan. In taiwan theres a global que system.
They will either fix your board later.. give you a refurbish one.. or replace the board . All depends on cost vs stock etc. So you might end up either 3.. normally refurbished.

So you have three choice
1. Rma directly to taiwan. (Registered right via asus member ship online)..
2. Rma via malaysia third party. So your issue is again sending it to taiwan. If it was from a physical shop. Those resellers can send it for you. If not walk in to asus centers.
3. Rma via etailer. Afaik some online platform has this option.
So ship it to the etailer.

The path for rma is clear. Its the same for any manufacturer around the world. Unless it has a service option like from dell for onsite service.

Only shop like idealtech has a pickup service via gdex.

Etailers sells cheap cause because users are expected to settle themself.

i would fix yours myself. have u tried epoxy with disposable screwdriver. harden overnight..

This post has been edited by cstkl1: Aug 29 2020, 08:26 AM

I bought online. The retailer tell me to contact Asus myself.
I did tried to fix it myself, I tried with superglue with another screw on it, it doesn't even stick. Is epoxy a lot stronger than superglue?

I tried rubber band, and even tried to saw the screw, the problem is the bracket is getting in the way, there is no clear path.

They will consider this as CID, would they still replace one for me?

The thing here is, everyone is pushing the problem around, one tell me to go to other place, and other place tell me to go other place.
Asus ask me to go to their service center, the so-called "service center" is actually just computer shops, why would they risk doing this for me? Make no sense. There is no contact info in the Asus website for those service centers, just physical address.

Asus customer service keep telling me to walk in. They narrow down the service centers to four that has "motherboard" tag on it. Two is in KL and, another 2 in East Malaysia. How absurd it is to tell people to just walk in, considering that there is no guarantee that they will even do the job? Moreover I don't live near KL.

The more I tried to fix it, the more I worried that I might damage the board.

Why do you say that it is board damage, just the screw is damaged. I don't even need them to replace the screw, I just want the screw out so that I can use the board.

yeah thats the problem when u buy from a etailer operating from his room at mama/daddy home. zero cost. hence cheap. he can rma for u but wont. they can reverse send back to asus foc.

its already considered board damage.
the issue too small. epoxy stronger. it will harden with the screwdriver.

as for taiwan they will replace with u. the thing is.. it either be your board repaired, some other board that was fixed for something else hence refurbished or brand new. chances are it will be refurbished. thats how the global que system work.. thats y suggest you to fix it yourself since super minor.

if u got some power tool can use screw extractor kit.

This post has been edited by cstkl1: Aug 29 2020, 06:54 PM