Try install the HTC sync which is on the given SD card
OR you can install android sdk - download it and run sdk manager
Added on April 2, 2011, 10:13 pmPress MENU from the home screen, then tap Settings > SD & phone storage > Factory data reset > Reset phone.
You can also perform a factory reset by using the buttons on the phone.
1. With the phone turned off, long press the VOLUME DOWN button, and then briefly press the POWER button.
2. Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button.
3. Press VOLUME DOWN to select FACTORY RESET, and then press POWER.
4. When asked to confirm, press VOLUME UP.
Added on April 2, 2011, 10:16 pmWhy don't you post some pics taken on the IS and on another to justify your statement esp on the word " horrible"
HTC is never well known for its camera - if this is important to you, than you just make a wrong choice. Get the Xperia Arc which will offer better camera features. I am a camera noob - so far I find all camera pictures taken on my Androids looks OK ; I am not that detailed guy on camera quality