thinking to bring them to tribunal..but how come u just send an email to brothers management but not paying a visit to their HQ?

I cant understand this..

Those who are buying car accessories, pls beware when you buy things frm Brother's, I've the most experience of my life after I visited them. Started off I would like to install a player in my car, and this is my interactions with them.

1) After browsing, I've relay my requirements to the staff (player need to have usb, need to support divx/avi, blue tooth,etc.), and the staff recommended me a player. After buying it and went home, I open the menu and it says only support wmv (no divx stated). Call them and spoken to a chinese guy, give him the model number and he said "no worries, nowadays all format are supported including divx". Later I'm still not too convinced and call them again, spoken to another guy and he said 'Oh actually we are waiting for you to call back, and our staff have recommended wrong product to you',so you can come back to switch model. At the moment I've bought a wrong player and a blue tooth adaptor that cost around $1000.
2) Due to the amt paid, now I was forced to select another model that cost the same price or top up. Hence I've settled with a kenwood player, but I've discarded the blue tooth adaptor and switch to a lcd monitor instead, and due to the balance of the amt paid (- the price for the Kenwood player), I need to select a monitor around the range of $500, and they recommended me a china brand monitor, which I'm alright with it. At this point I'm quite in a rush and didn't scrutinise the installation.
3) Later I realised the monitor doesn't have a frame in it, thus I went to check on their website and the menu for details, and below pic shows what I've found out:
[attachmentid=2089999][attachmentid=2090001]
Thus I called them again to ask and this is what they say "oh the website, we put the frame there so that it looks nice, actual player doesn't come with a frame", then I ask why the manual state pkg includes a 'spare frame' (meaning there's an original plus a spare frame)...the guy kept silent awhile and repeat 'oh..no the player come by itself,no frame 1, but if you want to add frame it'll be another $60-$70. (I was like what!? for that thin little platic frame that cost around 2 cents to make in china and you are charging me that price???!!!
4) Til now I'll I know is that these guys are the worst liar that you can get, thinking back, how can a china brand lcd player (on the pic) cost around $500 today??it's not exactly high tech so to speak and it's just a basic set, thus I've ask my friend to call them and quote the model number to ask for price, and the guys said oh, it's only $300+. I was furious and I call them again, told them why I called my friend to check and the price is $300+ while I bought it for $500, the guy on the phone stun abit and said oh, sorry we got it wrong, actually the price is always $500, not $300, wrong info given...........
5) After all these, I've sent an email to their management and ask for explanation, which they just ignore (typical local co. attitude).......

I was thinking of bringing this ppl to tribunal, enough of this M'sia 'ok lah' attitude....

Hence if you want to buy frm brothers, beware dudes, I know most ppl say they ship in large vol thus can provide cheaper price. As for me, I'd rather pay more to honest small timers, you'll have to cut my head for me to buy stuff frm them again. Just to share. Also for all the sifus, any good recommendation to any honest car accessories shop? I would like to buy some more for my other 2 cars......