Those who are buying car accessories, pls beware when you buy things frm Brother's, I've the most experience of my life after I visited them. Started off I would like to install a player in my car, and this is my interactions with them.

1) After browsing, I've relay my requirements to the staff (player need to have usb, need to support divx/avi, blue tooth,etc.), and the staff recommended me a player. After buying it and went home, I open the menu and it says only support wmv (no divx stated). Call them and spoken to a chinese guy, give him the model number and he said "no worries, nowadays all format are supported including divx". Later I'm still not too convinced and call them again, spoken to another guy and he said 'Oh actually we are waiting for you to call back, and our staff have recommended wrong product to you',so you can come back to switch model. At the moment I've bought a wrong player and a blue tooth adaptor that cost around $1000.
2) Due to the amt paid, now I was forced to select another model that cost the same price or top up. Hence I've settled with a kenwood player, but I've discarded the blue tooth adaptor and switch to a lcd monitor instead, and due to the balance of the amt paid (- the price for the Kenwood player), I need to select a monitor around the range of $500, and they recommended me a china brand monitor, which I'm alright with it. At this point I'm quite in a rush and didn't scrutinise the installation.
3) Later I realised the monitor doesn't have a frame in it, thus I went to check on their website and the menu for details, and below pic shows what I've found out:

Thus I called them again to ask and this is what they say "oh the website, we put the frame there so that it looks nice, actual player doesn't come with a frame", then I ask why the manual state pkg includes a 'spare frame' (meaning there's an original plus a spare frame)...the guy kept silent awhile and repeat 'oh..no the player come by itself,no frame 1, but if you want to add frame it'll be another $60-$70. (I was like what!? for that thin little platic frame that cost around 2 cents to make in china and you are charging me that price???!!!
4) Til now I'll I know is that these guys are the worst liar that you can get, thinking back, how can a china brand lcd player (on the pic) cost around $500 today??it's not exactly high tech so to speak and it's just a basic set, thus I've ask my friend to call them and quote the model number to ask for price, and the guys said oh, it's only $300+. I was furious and I call them again, told them why I called my friend to check and the price is $300+ while I bought it for $500, the guy on the phone stun abit and said oh, sorry we got it wrong, actually the price is always $500, not $300, wrong info given...........
5) After all these, I've sent an email to their management and ask for explanation, which they just ignore (typical local co. attitude).......

I was thinking of bringing this ppl to tribunal, enough of this M'sia 'ok lah' attitude....

Hence if you want to buy frm brothers, beware dudes, I know most ppl say they ship in large vol thus can provide cheaper price. As for me, I'd rather pay more to honest small timers, you'll have to cut my head for me to buy stuff frm them again. Just to share. Also for all the sifus, any good recommendation to any honest car accessories shop? I would like to buy some more for my other 2 cars......

This post has been edited by tempxyz: Mar 12 2011, 11:04 AM

Dude, bring it up to the tribunal.... at least you show them that YOU knows your rights as a consumer.... wont hurt them much, but you get back your hard earned money...

Also, pics will be more powerful...

Well you have yourself to blame for not checking the product properly before leaving the shop.

I also experienced a similar incident with the brothers of Ipoh branch. Was looking for a alarm to replace my waja original unit and was quoted a RM65 alarm which they say is compatible with waja.So I agreed and came back with my car.When they were going to install the unit,suddenly they ask me topup RM40 for a so called relay in order for the alarm to work with the waja central locking.I got furious as they never told me beforehand and I angrily asked them to put everything back to my car and I just drove off and got my alarm installed elsewhere for RM60.

This post has been edited by 779364: Mar 12 2011, 11:31 AM

kelana jaya is the headquarter for brothers.....last week i also experienced some unhappy things in brothers of puchong branches. that time i wan to buy the eyelid with some LED for the myvi....the workers' attitude is totally is the worst...like dun like u buy the things from there...finally i bought nothing from there...

not the first time things like this happen, nowadays, asking advice/reco. from from acc. shop ( unless they are your friend) is just like asking yourself to get slaughter, next time do some research first before buying...

TS u can bring this case to tribunal court, the chances of winning is quite high.

quite true. they will try to increase the profit margin as large as they can.

thinking to bring them to tribunal..but how come u just send an email to brothers management but not paying a visit to their HQ?

I cant understand this..

i've decided not to patronise their shops anymore after getting a bad service from their staff.. the things are not that cheap either.

it's better to scout around a few accessories shop for the best price, most of them outside are not too bad

You are quite right, I've did some research asking around, and most of them said they can't compete with Brother's price and recommended me to go there instead. Since most ppl recommended me the same place, I placed my guard down thinking it's a reputable company, to bad it aint. Well I'm not going back there that's for sure, no matter what....

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Added on March 12, 2011, 1:35 pmAnyone would be mad if they are given the round around. But my intention is to create awareness (not getting revenge or something), as much as I like to go for tribunal, there're other daily chores to take care off (but will definitely look into the tribunal seriously once I've the time). And more importantly to seek advise from all the sifu here, to recommend a reputable car accessories shop, with so many around, I think there should be some who are honest and helpful.

This post has been edited by tempxyz: Mar 12 2011, 01:58 PM

you sure or not? got such rule? or you assume?

very true, focus on 1 time business, instead off long term business with good reputation, 'that's the way to do business in today's world dude!!!, keep it up!"

I remember few years ago when I last when there to survey for car audio player with mp3 playback. The player cap abang price is quite attractive, so i asked for inquiry.

Then there's a fella who worked there told me not to get it, which is weird for a company whom good at milking customers. His last day of the job I dunno but he was kind enough to show me how bad was it by dismantling it, the frame, buttons, knob & lcd with just his fingernail. I was suprised to see that how honest the worker was. So I thanked him & left.

Imagine that a worker from abang telling customer how bad abang own product was. He's probably being fired after that.

Abang brand product is bad, undeniable, most of them is made in China, but others brand is just same as other shop, maybe sometimes price little bit lower.

Already asked them, they said if I choose cheaper stuff, they can't given balance cash back, which I'm ok as long you don't go the extreme, but seems that they are seriously short sighted, well just myself to blame, but the rest pls be careful.

No such thing, use this point to the tribunal. Now is their fault to give u wrong product, and of course after change the balance must return. You shouldn't compromise in the 1st place. If u just getting that Kenwood player u won't have such hassle now.

yeah...tks for the advise. you seem to know alot, any honest/helpful accessories shop you can recommend?

my advice, you get your item there (only those branded) and install outside/elsewhere u trust

I got my Sony HU that cost RM700 in brothers, but cost RM900 outside...

dont bother getting those Brothers brand or other china/brandless

well at this point, I'll rather pay the extra $200 difference to honest ppl, I'm not rich with the limited money I have, I'd rather spend on honest ppl and get a appropriate service. I will only go back to Brothers if I woke up 1 day and found that the sun is triangular in shape mm..any recommendations will be good, I'm not getting any so far...

This post has been edited by tempxyz: Mar 12 2011, 02:12 PM

last time i change my HU to kenwood at Abang and they told me to use adapter to prevent from cutting wire.The price for the adapter is RM60!crazy insane for such that adapter which only consist of few wires.. i dont mind paying RM60 if that wire made from gold .