i am sorry to hear your case.

If the item is not the same feature, brand or spec as what it should be as discussed, you can have a refund. But this is the last solution we will go.

For better option, we should try to settle it with the exchanging to the correct model with limited topup or free if the item are having very similar price. Doing this will not harm you or the seller and you guys can get mutual understanding. I believe TS is trying to solve the problem and create less trouble for both party.

As for the pricing survey, this is for sure the worst answer getting. I believe the higher price they sell you the monitor is because they just wanna use the less product to exchange with the money you just spend, so they just mark up the max price they can in order to not refund you any single cents....which are quite common case in most cash and carry shop.

My last advice is, buy smart. If the difference in price are not more than 15%, then get if from the shop you trusted. After so many years of online trading, i only believe in "service charge but not product price". You pay less and they earn nothing, sure they will treat you bad when you need their service because the service are not paid...

Although some may say that selling cheap is the best way to attract customer and after sales service are actually included in the product price no matter how cheap it is, but for me i rather pay a little bit more for a peace of mind, better workmanship and reliable sales person. Survey is a must, then you know who is more reliable and who is the liar.

not to add oil to ur fire, but its true, not sayin this because i am in the line but brothers, better not go for anything that got to do for wiring

those perfume stuff its ok..

yeah, tks for the tip. and I can't agree with you more, I too would rather pay a lil' bit more to get what I want, rather than paying cheap and getting what they want to sell (not what I want)......well I still wanna prop out 2 of my other cars, any sifu here can recommend shop with honest ppl? I wouldn't mind paying a lil' bit more for their honestly and good service.

I usually buy Sony stuff from Brothers. Never opt for installation as their workmanship is horrible.

BTW, next time do some home work before buying... never ask the staff there for recommendation... all hopeless/useless makan gaji buta one.

I only buy, pay and leave... never said a word to them.

you can try EA autoworks....

The last time I wen to Brothers is like..two three years ago.

Never go there again. They are lousy, bad attitude, liars, and everything bad.

Last time they install my Wira MIVEC cd player, end up I need to repair again at home.

You can try JP Enterprise @ Dataran Sunway, i did my flyaudio HU and fullbody soundproofing there, workmanship is good and work done very fast. PM me if you need more info

accidently found EA in this thread..lolz..

u can drop by to have a chat first..no harm:>

Fantastic, tks for all the tips guys, will check out both EA and JP Enterprise.

went to brothers ampang branch, was finding for earth cable. They are selling those fake hks for rm58! worse part? my rm9.90 gtr emblem was stolen in front of their shop.

Went to other shop and found the exact same earth cable selling for only rm18.

So much for their reputation. Thieves and con Mans

Ps. I parked directly in front of the shop. There were more than 5 men there. The emblem was there when I left a workshop earlier before going to brothers, and the emblem was stuck with3m double sided foam tape on the grill. It didn't fell off as I saw it on a reflection at a back of a car 15 minutes before I arrive at brothers.

This post has been edited by ocphangaz: May 7 2011, 10:14 PM

from what i heard based on the experience of ppl i know, Brother is a con job

the Monroe shocks abs they sell is fake

Thanks for sharing your story TS. I will avoid to buy there...

totally agreed.i once bought double din player + component speaker from them & installed it there.they also recommend me to put car insulation mat when installing the component speaker. the mat price around rm90 & i agreed.
i leave my car & collect it after work.i thought all should be fine until 6 month later when my power window broken(proton waja usual problem).when i replace the power window by myself, i'm totally shocked when i found there is no insulation map installed around my component speaker. i try to check with the other side, also same.The Brothers worker cheat me.omai...

since when brother is good?? lol...

couldnt agree more.really hard to talk to and lazy to entertain.i dun even bother asking for recommendation.
i juz went there to get my car shampoo stuff only. plus their stuff almost all old stock one. maybe from year 1958.

good for jln jln window shopping la..

kalau mau beli , jgn jgn jgn

brothers in Kelana Jaya very worst..the person cannot undrstand english..only so-so....BM lagi la tak faham....all myanmar people...aiseh......go away from Kelana Jaya....but for me in Bt cave, the staffs are more friendly

just buy, pay and leave.

apparently most Brothers' branch is crap

I was install a so call 75% heat rejection tinted at Brothers Kajang before..But after few month feel like LPPL..What can i do? Can i ask them to do the heat rejection inspection for me?

they stole it from u and then sell it RM90 (fake item + stolen item)