QUOTE(Irzani @ Dec 11 2011, 06:21 PM)
I didn't know the detail since we have short interview call . Just my chances to be accepted is higher according to the recruiters. My main problems would be if I excel in the interview assessment and been given the job offer within 24 hours, I'm going to shit brick panicked once I know the penalty of breaking the contract.
. Rejecting the offer will mean blacklisted ...
1) Most of the technical jobs I've read need me to have 1 year experience.
. And the worst, technical engineer need to know application level too (database, sharepoint) where I've dumped all the knowledge since acquired the hardware prof cert ...
So, technical helpdesk should be my easiest first step in IT industry ... or should I take CCNA to enter networking sides?
2) By the way, I heard help desk level 2 and 3 tasks involve remote computing. Perhaps if I can prove my skills within the first 3 month, I'll be remain in the L1 grade and salary but my tasks is L2 or L3. Got any chances?
just try apply first la, when employers see your collection of certs, they will 1) Most of the technical jobs I've read need me to have 1 year experience.
2) By the way, I heard help desk level 2 and 3 tasks involve remote computing. Perhaps if I can prove my skills within the first 3 month, I'll be remain in the L1 grade and salary but my tasks is L2 or L3. Got any chances?
L2 helpdesk no need to pick up calls, and yes most of their tasks involved in remoting into end user's machines, things always won't go as easy as you plan to be, once you are hired to do L1, you will stay at there for quite some time
IMO, it is very absurd for the recruiters to even need to consider having you as L1 helpdesk, perhaps the thing that make them think twice would be your language skills, because L1 mainly need to be fluent in whatever language they are supporting, technical skills comes second.
since you got your master and bunch of certs, I assume your age would be at least past 25, starting your career from helpdesk would be a waste of time for you, career path for a helpdesk would be quite different from what your initial aim is, I know these because I seen what my ex-team leads were doing, and I just quit from a L2 helpdesk job.
Dec 11 2011, 11:01 PM

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