Unifi Official TM UniFi High Speed Broadbrand Thread V9, save RM200 from 16 February - 31 March !
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 Mar 30 2011, 09:42 PM
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#41
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Senior Member
4,256 posts Joined: Jan 2005 
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guys, please share anything good news like the TM support group and care to compliment their effort also. Don't just bash them when something goes wrong than kept quiet of anything good they did.
Today, I even received a call asking me whether my problem is solve. Thank YOu UNIFI. REally Appreciate the follow up. My next pursuit is the rebate . Wish me good luck on this.. |
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Apr 1 2011, 02:38 PM
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#42
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Senior Member
4,256 posts Joined: Jan 2005
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LETTER SAMPLE OF A PROPER WAY TO OBTAIN REBATES.
(I hope this can help or be improvised for both parties UNIFI TM and Customers to have a good understanding and management when dealing with accounting standard procedures.) Dear Billing Dept , QUOTE I wish to request for rebate of my bill for the month of March due to malfunction of my router DLink beginning of the installation day. A confirmation of failure is authenticated by your technician and a router replacement was initiated. Kindly check the Complaints Report in this account for authentication of my claim. I also like to provide you the Chronicles of the Faults and Delay in Providing Access Details for Email, Streamyx Hotspot, MyUnifi Portal passwords thus i lost the privileges to these Benefits. Chronology of Disruption and Delays. 1. 11.18am(21/03/11) Disconnection Detected 2. 11.30pm (22/03/11) Disconnection Detected 3) 7.28am (23/03/11) Disconnection Detected 4)10.08pm (23/03/11) Disconnection Detected Report to unifi. 1st Report Made. 5) 7.30am(24/03/11) Disconnection Detected 10pm - 12.30 ( Disconnection Continues ) 2nd Report to Unifi ( Operator suspect server and modem) 6) 25/03/11 10.30amDisconnection Detected ( 3rd report to unifi) 10.50am (second call to Unifi is made.- no response yet) 7) 28/03/11 Confirmed Modem Malfunction. 8) 29/03/11 - Unable to access Email Account,MyUnifi and Streamyx Hotzone . 9)30/03/11 - Receive Email and Streamyx Hotzone from Unifi Support. Myunifi Portal user id and password unavailable yet. 10) 1st April - Received MyUnifi Portal Password. Kindly consider waiver or rebates for this unexpected and hindsights on your side of services. Thank You for your kind understanding. |
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Apr 1 2011, 08:24 PM
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#43
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Senior Member
4,256 posts Joined: Jan 2005
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QUOTE(limyusiong @ Apr 1 2011, 03:42 PM) fren, i nt too sure ru working or studying...i sit in office from 830am-530pm....work is always never ending...i pay for it, i wish for a speed internet...not i am LAZY!!! i can totally understand your feeling as i myself encounter the same problem waiting for more than 7 minutes before i hung up. Guess what? I use my h/p number to call and now i learn from the hard way. I write emails to them and if im not mistaken, every user can acess MyUnifi Portal to lodge complaint in MySupport. Added on April 1, 2011, 3:50 pmok, i called....waited 5 mins, a CS answer my call...then line cut off.... i called for 2nd time, a CS repeat same procedure, take all my detail...when bout techinician support, she get me to dial another number 1-300-881-221!!! THIS IS WHY I DUN LIKE TO CALL THEIR CS!!!!  This way is better although it takes time but it's fully black and white paperless. Calling on the phone will only make your blood rise because of the phone bill. The more money u pay, the more pressure u feel. Added on April 1, 2011, 8:32 pm QUOTE(charymsylyn @ Apr 1 2011, 04:32 PM) For the benefit of everyone here, the salary scale of the TM CS person taking your call is very poor (considering all the crap they need to take). Please be courteous to them because most of the time, they do not have any power or capability to do anything other than file a report for you. So shouting and ranting at them will not result in anything positive for you. I always hate people who use salary to justify the poor quality of the service. Hey come on, first of all prove to us that the person salary is very poor. Secondly, TM is a distinctive Telco Company that is the spine of the Nation Communication center.Telekom will be the first thing a Aerial Bombing carried out by American Warplanes. So come on lah guys.... please have some common sense a bit. It's not a sweat shop like mexican working in a basement or chinese coal mines. jeezz!!! This post has been edited by hackwire: Apr 1 2011, 08:32 PM |
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Apr 2 2011, 08:31 AM
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#44
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Senior Member
4,256 posts Joined: Jan 2005
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QUOTE(charymsylyn @ Apr 2 2011, 12:39 AM) Reread my 2 sentences again. I'm not using poor salary to justify poor service. What I said was that there is no point venting to the person on the phone because he/she has no power to directly help you other than make a report for you. Ever heard of pay peanuts, get monkeys? The poor salary usually results in monkeys and unfortunately there are a lot of them. i assume it's not the salary . its the work cultures and ethics from the peers than. i understood what u said , a report filer and a troubleshooter don't manage one same hotline. The person cannot do anything about how incompetent this nation's telco companies are. Please always speak courteously and if the person is rude to you, make sure of their name and ask to speak to their manager. If they hang up, call back. Added on April 2, 2011, 12:41 am Please do not take out your frustration on people who cannot do anything to directly help you. I guess what u r saying is that the person is applying for a job as Customer Service Operator but in the job function he has to learn IT Engineering . This work scope was given to a SPM holder , am i right? |
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Apr 2 2011, 06:21 PM
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#45
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Senior Member
4,256 posts Joined: Jan 2005
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I think due to many have complaint about the long waiting time for getting an operator to call, TM UNIFI should improve their service here. It's not one who complaint about the longest period of call waiting but looks like hundreds or may be thousands.
They should adapt a Open ticket and Close Ticket concept online email like Exabytes Webhost . customer will be able to view their reports. But i believe they do have right? |
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Apr 3 2011, 07:07 AM
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#46
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Senior Member
4,256 posts Joined: Jan 2005
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i cannot key in 100 for IptV channel.
Why i cannot press digit 1 and digit 0 to secure channel 100 anymore? press 1 and 0 , it terminates at 1. i have to use the menu to go into submenu mosaic 100. |
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