QUOTE(charymsylyn @ Apr 1 2011, 04:32 PM)
For the benefit of everyone here, the salary scale of the TM CS person taking your call is very poor (considering all the crap they need to take). Please be courteous to them because most of the time, they do not have any power or capability to do anything other than file a report for you. So shouting and ranting at them will not result in anything positive for you.
No I don't go yelling at the operators for no apparent reason. I've worked in a Pizza Hut call center before and I know at times the operator can't do anything about the customer's problems. So usually I'll asked to be transfered to someone with higher authority if they can't do anything.
QUOTE(limyusiong @ Apr 1 2011, 04:39 PM)
okok, finally manage to speak their CS...they CRAP to me again...i explain to them on my situation....they give me crap again until i shout loud to him! he get me to call me when facing the slow connection...i ask him to log in a complaint and remark all comment on the issue....well, guess wat i receive for the complain email? please refer this email below:
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
This email is to notify you on your complaint/enquiry;
Reference No: 1-919414850
Service No:
Customer Name: LIM YU SIONG
Billing Account No: 1001054079
Product: Residential High Speed Internet
Complaint Date: 01/04/2011 04:25:30 PM
Complaint Description: Performance Issues
For enquiries, please contact your respective Account Executive, Service Engineer or TM UniFi Centre 1-300-88-1221 for UniFi customers and 1-800-88-1060 for Enterprise, Government and Global Customers.
Thank you
TM-Opening Up Possibilities
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
where is all the detail/description i get him to remark? i explain in full detail....if in this case, how de next CS going to follow up? new technician going to call me again and i have to explain from beginning of story?
i am faint...
There's not much of a next step. You start with filing official complaints then keep the records. After that you move on to MCMC so you can refer back the the complaints that you've already made to Tmnet. Like I said, you don't want to give tmnet the chance to say 'sorry we weren't aware of this' right?
Anyway glad you took the initiative. Meanwhile i'm going to start taking hourly or 30mins interval speedtest screenshot both from speedtest.net and TM's own speedtest.
QUOTE(charymsylyn @ Apr 1 2011, 04:40 PM)
The point is, since you are paying a lot less per Mb of "up to" bandwidth, you should expect less. There's a good reason why a 2Mb leased line in Malaysia costs about 2-8x the price of BIZ20 per month.
Look, what you're saying doesn't make sense at all. In fact, it's outright ridiculous. In the contract, it was clearly stated that I'm paying for 5mbps. And that's the whole deal there. I don't care whether I'm actually paying more or less than streamyx users. I only care about what I've been promised! That's how we do business.
Apr 1 2011, 04:07 PM
Quote
0.0757sec
0.46
8 queries
GZIP Disabled