Today I perform a withdraw of some money from the ATM machine. I withdraw RM1500 from the machine. Before I was able to pull the money out, the ATM suck my money back. I was shock. Then it print a receipt say that it dispense and accepted.

I quickly insert my card again and check for the balance. The RM1500 is gone from the balance. I try to take RM1500 out again to see will it return me RM3000 but it only dispense RM1500. Then it show my account balance was RM3000 less. I try to call to the bank call center, after waiting for 30 minutes, they told me to wait for 24 hours. If the money is not auto credit back to my account, as me to report on Monday. I try login to the online banking and found that the money still not in.

Today is Saturday and I have to wait until Monday. A bit worry. Do anyone face this problem before? Please advise.

Is the said ATM belongs to Maybank ? It could take a few days before you get your refund.

CIMB takes 2 weeks to refund.. =.=.. U will surely get ur money back.. Faceproblem lah.. Thats y the ATM suck back ur money..

It is CIMB bank. I'm worry, the money is not credit back to me yet after 1 hour.

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Added on January 29, 2011, 4:01 pmWhat the.. 2 weeks. Die liao. CNY dunno how to pass d.

This post has been edited by PeeNut: Jan 29 2011, 04:01 PM

What ? CIMB ATM got such problem too ? Scary ... yeah. Such thing always take a few working days to be sorted out.

The ATM in my office is pretty old. We order to place an ATM machine in the office, the bank drop a very old machine here. Always got problem. Complain never change.

14 working day..

happened to my friends & me before, all from maybank ATM..lucky for me no deduction to my acc..i thought maybe because at that time i was using my RHB ATM card..so right now i try to withdrawn from RHB only..

Hey dont worry . . . happened to me before
I witdraw about 700 last year, the machine didnt dispense any money to me but actually minus from my account.
I went & make a report at the nearest maybank branch & they refunded the money within 24hours.

I kena before but the other way - cash deposit machine. put in money, halfway counting the machine error and shut down. never credit my money to account, lol. lucky was during banking hours so can immediately call the officer over. money was credited to acc same day.

maybank. lol.

I just check in online banking, the money still not credit back. I guess I have no choice but to report on Monday at the nearest branch since I call the helpdesk, they can't do anything.

mine worse
cimb i withdraw rm1500, only come out rm1400
i took the money went out, in the car count less rm100
go back bank complain but until now i no get back my money
more than 2 yrs already

the machine SUCKed back your money because you did not take it out for more than few seconds (max i think is 20 seconds kua).

ok thanks for the info.

but it's sound so scary that the machine SUCK back the money...

CIMB ? lol

they suck my card and money when i`m doing withdrawal

alot of hazzle, have to go to 2 branches, found out their atm machine was sub by a company which do services once a week.

waited like 1 months still no news, forced to create a new atm card

after that, i withdrawn all money from counter and never return to that bank ever

Should just continue beeping instead of sucking back the money.

My experience was, it suck back my card... ;( So an advice is do thing everything as fast as possible..

Relax.many problems b4 like pay money for hp,atm etc.but they settled it after that.for sure you will get your money back don worry.

I'm guessing it should beep loudly first (unless the beeping device is broken), and if you still do not take your card and/or money, it keeps them for you.

This is in case the user has forgotten and walked away from the machine. If it leaves the card/cash there too long, someone else passing along will grab it.

my dad kena b4,,
CIMB atm..less rm100..
after report..they ask to wait 4 week/1 month..
huhuhuhu

if they failed to refund to you the money or they do not act accordingly, please write a letter to Bank Negara....

For ATM, there's a limited time for u to take out the money before its auto suck back in again. (Security Approach)...

Few years back while I was a student, experience this before ... using MBB and withdraw from RHB. Guess what, only resit printed that I withdraw that RM50, no bank notes was out. I was frustrate, kick that ATM machine and the guard keep stopping me d...

The next day, that bank simply ask me fill in a form... After 1 week, no news, go back to the bank, they couldnt find the record, ask me go MBB, reach MBB they ask me to pay RM10 for bank statement to trace the records. Travel up and down finally give up coz of petrol etc, thx God just RM50.

Got another event happen to my dad, taking RM1000 from RHB ATM Machine, bank note stuck near the mouth, hav to use some clip to take it out while the door is closing down...

After that, comes to frustration, cancel all RHB cards and move to some other banks... lolz!

bank islam...if any problem with withdrawal, will take 7 working days.... imagine if it's your salary....and getting them 7 days late

FFFFUUUUUUUU!

i had this similar problemo witho cimbo
withdraw rm1k, receive rm800
rm200 gone and never got back even complain so many times

some officer must be getting rich

it just happened to me today. I withdrew money from CIMB ATM machine using maybank atm card (MEPS transaction), then it says something about switch unavailable or.. can't remember the exact error message.. no money comes out, but my account has been deducted..

I was a bit panicked.. but I've filed the complain already..

happened to me today. same situation, cimb atm and mbb debit card. twice because for trying once more time.

And check with maybank2u, already deducted. Filed a complain, they said tomorrow will get or need to wait 2-3weeks.
How about you today? manage to get refund?

It's always easy to get money out from ATM but if sth happen middle to the transaction then have to wait ages only can get the money. I kena once try to withdraw from Maybank. Receipt showing I already take d money but no money come out. I have to wait about 1month just to get bk d money.

i also have ask the CS, they said if in that condition. They have to check with tech team that will check wit ATM records. So take 1 month.

If like myself, they said MEPS system down, so any "interbank" withdrawal will have problem (hanging, cancel suddenly with receipt fail etc)

I had similar experience, i bank-in $$ at ATM machine. the transaction failed after i place in my $$, 3k i think. then i immediately call CS in front of the machine. the CS team ask me the machine number (a very small series number at the machine which we dun really care usually), and some bla bla. the $$ transfered into my account after 2 working days.

i think it is important to know who you talking to, and tell the his/her that you will refer to his/her name if the matter not settle within a week. the bank might have proper SOP, but not all will follow exactly.

Yesterday I log a report at the CIMB branch. Because near CNY, too many people go bank. I go counter ask, they ask me to grab a form. Fill in the take number and wait. Wait for 2 hours plus, then reach me. Submit the form, take my card and photocopy then ask me go back. Then he say wait for 3-5 working days and they will check. WTF, 2-5 working days to check, then when will refund? They answer will bank in back after checking.

I think 3-5 working days is because CNY holiday. No people working. I understand that but so sad for me. No money to pass CNY. Luckily got FD. Some friend offer to lend me money. I withdraw all my salary to pay card, loan, bills, that RM1500 is extra I left for eat and pass CNY...

I got money on the same day.. maybe it's because the atm is already right inside the bank and they have access to open the atm. Thank god!



For my case, I don't need to take a number. There's a cimb officer always stand at the numbering ticket counter. Get the form from him and submit back to him. He stamped the report and gave me a photostate copy of the stamped report.

You're lucky. The ATM machine that I face issue is consider off site for their bank. Haih.... Tomorrow CNY d. Eat sand liao. Yea.

Just happened to my dad, used MEPS to withdraw from a CIMB account, the ATM was with BSN.

RM 500 gone and the officer said it might take 2 weeks for them to be able to get the money back.

WTF!

I also have similar experience with CIMB atm machine. Try to withdraw RM100 from affin bank account using MEPS but the machine state got transaction error and only give me the recipt.

The next day I check the RM100 was gone from the account. I go to affin bank and ask me the transaction recipt from the atm, luckily I keep the recipt.

and it takes 2 weeks to bank in back the RM100 >.<

dont worry la bro. they will definitely return. i kena twice already. summore i bank into other ppl account. lagi teruk kena screw for no reason.
Now i know how already. Take the receipt from the atm. Call the CS. let them know the Machine Id. ask them to trace this atm machine belongs to who. after knowing, go straight to the branch that own the machine. Fill in a form and ask them to photocopy your atm slip. They will return back within 3 working days.

Happy CNY bro! Jimat sikit lor...

I also faced similar problem. I withdraw money from local bank's ATM few days ago. The first time i use it, the ATM indicates all transaction was completed but no money or receipt was given. I was frustrated and tried the second time, still the same situation. On the third time i tried, the money and receipt finally came out. The amount printed on the receipt was correct so i just forget about the two previous 'weird' transactions. But when i checked my balance yesterday, i was shocked that my account was A LOT less, further investigation shows that i have successfully withdrawn 3 times on that eventful day although i just manage to get the cash on the 3rd attempt. I reported it to the bank's branch where the ATM is located and they advise me to make a police report before they can consider investigating. Really unHelpful and frustrating.><

Already so many days, and the RM1.5k is not in yet... sad..

just to share that i got 1 terbalik case
last time i withdraw 400 from atm, money come out.
few mins later, i went home check m2u, discovered got rm400 added back to my account.

so syok and i kept silent, however 2-3 weeks later, maybank lady call me and say will deduct rm400 from my account. lol

I got this issue on 29 January. Today is 17 February. Finally I got my money back. It tooks 20days to get my money back.

I call to the bank few times, useless. Call branch also useless. Then last week I file an email report to CIMB customer complain center, include bank negara, include FMB. Then they call me on the next working day. Say will get in 2 days. Didn't get back yet. Email again. They call me again. Finally!! I get it back after 20 days. CNY also pass d.

actually for ATM it depends on which bank card u using and at which atm u w/draw.

Eg. If u're MBB customer then u go w/draw at ambank atm then face this prob, then first thing u have to report to your OWN bank as your a/c is with them so they can check ur a/c is debited and after that they will lodge a report to AMBANK and ask them to refund to your a/c. Which usually takes 14 working days or 1 month. It differ from bank to bank.

2nd example is if you w/draw at your own bank if it's a branch ATM then u can just refer to the same branch tomorrow to request for the refund as they will check the excess money in the ATM machine and sequence number before they refund it to you.

3rdly is the part whereby you w/draw at NO Branch ATM at all meaning some ATM at shopping complex. That one also will take longer time as they need to report to HQ on this and only then they will refund accordingly.

So it's safer to w/draw at your own bank and if possible nearest BRANCH ATM also to avoid late dispute.

Hope that clarifies but nevertheless never have prob with CIMB machine yet. But atm machine do have time frame for u to take out the card and money so just make sure once the machine is counting the money just get ready to grab ur ATM card hahahaa then follow by cash . Slip leave it there til u done then grab it =D

This post has been edited by famous: Feb 17 2011, 09:30 PM

need help how to change transaction limit of bsn giro i can't withdraw money its say 150myr limit mean???don't understand it ..

Happened to me today.
Using MEPS from other bank (my acc Maybank).
Waiting like 2minutes for ATM to dispense some money.
But suddenly nothing happen, the card goes out but no receipt and no money.

Immediately drive to another ATM Maybank to withdraw. And the previous withdrawal actuly captured.

Call Maybank and they said it is problem with MEPS line and they say they will refund within 24hrs.
12 hours and counting.

I have same problem like you I use HLB ATM and take money from MAYBANK ATM ...now going to wait them to pay me back in 14day working day

Updated, i got the refund within COB the same day.

Not bad. Once I kena & it took few days to solve my problem. Luckily that time got some spare money

Oh my...now thats my bad luck kena today!!!
Cash deposit money in CIMB machine.... the machine shut down...oh my

I feel your pain mang

so sad man...have to waait for 7 days...
Rm 2000 kena makan by the machine.

Fui yoh one hell of a sum wey