Today I perform a withdraw of some money from the ATM machine. I withdraw RM1500 from the machine. Before I was able to pull the money out, the ATM suck my money back. I was shock. Then it print a receipt say that it dispense and accepted.

I quickly insert my card again and check for the balance. The RM1500 is gone from the balance. I try to take RM1500 out again to see will it return me RM3000 but it only dispense RM1500. Then it show my account balance was RM3000 less. I try to call to the bank call center, after waiting for 30 minutes, they told me to wait for 24 hours. If the money is not auto credit back to my account, as me to report on Monday. I try login to the online banking and found that the money still not in.

Today is Saturday and I have to wait until Monday. A bit worry. Do anyone face this problem before? Please advise.

It is CIMB bank. I'm worry, the money is not credit back to me yet after 1 hour.

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Added on January 29, 2011, 4:01 pmWhat the.. 2 weeks. Die liao. CNY dunno how to pass d.

This post has been edited by PeeNut: Jan 29 2011, 04:01 PM

The ATM in my office is pretty old. We order to place an ATM machine in the office, the bank drop a very old machine here. Always got problem. Complain never change.

I just check in online banking, the money still not credit back. I guess I have no choice but to report on Monday at the nearest branch since I call the helpdesk, they can't do anything.

Yesterday I log a report at the CIMB branch. Because near CNY, too many people go bank. I go counter ask, they ask me to grab a form. Fill in the take number and wait. Wait for 2 hours plus, then reach me. Submit the form, take my card and photocopy then ask me go back. Then he say wait for 3-5 working days and they will check. WTF, 2-5 working days to check, then when will refund? They answer will bank in back after checking.

I think 3-5 working days is because CNY holiday. No people working. I understand that but so sad for me. No money to pass CNY. Luckily got FD. Some friend offer to lend me money. I withdraw all my salary to pay card, loan, bills, that RM1500 is extra I left for eat and pass CNY...

You're lucky. The ATM machine that I face issue is consider off site for their bank. Haih.... Tomorrow CNY d. Eat sand liao. Yea.

Already so many days, and the RM1.5k is not in yet... sad..

I got this issue on 29 January. Today is 17 February. Finally I got my money back. It tooks 20days to get my money back.

I call to the bank few times, useless. Call branch also useless. Then last week I file an email report to CIMB customer complain center, include bank negara, include FMB. Then they call me on the next working day. Say will get in 2 days. Didn't get back yet. Email again. They call me again. Finally!! I get it back after 20 days. CNY also pass d.