Only set mine vip5 100k, and 450k for download to reserve for other activities

Yeap, I got the letter too.

Yeah, and those liars word the letter as if the VIP20 early subscribers are idiots who mistakenly believe that they are entitled to the 8 premium channels.

TM's letter:


FACTS

1. The 8 premium channels were never advertised (on their website or brochures) as a 'promotion' for VIP20 subscribers. It was advertised as part of the package, with no mention of 'promotion' or 'these channels will cease to be free on Nov 1st 2010' or something similar. There is no mention of it even on the Service Acceptance Form.

2. This so called 'HyppTV free promotion' that TM speak of above was only applicable to VIP5 and VIP10 subscribers. This was clearly stated on their website and brochures. Heck, even their CSR said so, as mentioned by some people who called the Unifi hotline during the initial stages.

3. I do not know the exact date and time, but TM silently changed the VIP20 package info on their website around the last few days of October. The funny thing is they forgot to change their FAQS page, where there is a mention of the difference between the VIP packages; beside the speed, is whether the HyppTV channels are Basic or Premium. Last week the FAQS is still not updated, now I've no idea. I did mention this to them in one of my emails.

4. There was no notification at all from TM to VIP20 customers that they were removing the 8 premium channels.

5. So much for being a 'valued TM customer who have been selected'. I'd say go eat shit and fly a kite, you cheating lot would have kept quiet if we didn't send a barrage of complaints to MCMC and threaten to bring this to the Consumer Claims Tribunal.



I am going to reply to this letter.

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Added on December 10, 2010, 10:44 pmBTW my 8 premium channels are still in 'Channel Not Subscribed' status despite their promise. Those dipshits, I tell you.

This post has been edited by cannavaro: Dec 10 2010, 10:44 PM

I am having hard time on Unifi @ Kepong here, website including this forum is loading slow.

So these channels are not free forever but only for the contract period. So eg if you subscribed in Apr 2010, its free until Apr 2012 and after which there will be charges.

On top of that,
This is the line that they didn't include in the original service acceptance form, which means they are open to lawsuits if they didn't give these 8 channels back. But is anyone bothered to do so? Is it worth the time and all? meh I think not, we are in Malaysia after all...

I believe they won't add any channels, the word 'add' is just there as sugar.

I think you need to turn it off and turn it on again. It does not show once it already been upgraded using the web interface.

Actually, I was also pointing out to be aware that the letter says you are getting the channels back for free, but only for the contract period, not forever. I guess maybe you all already know this. Just thought I'd point it out in case anyone missed it.

My installation was fakaped due to id n password not working so they take back all equipment

TM forgot to create userid for you maybe

With RB750G in place, the connection is much stable with no more disconnection. It worth the price paid and it can be self configured to your likings. The only set back is minimum web GUI and have to depend on WinBox.

Did you get email confirmation with attached Order No. and all your username and passwords?

Well if you're not using that D Link router for wireless and have a another PC to run as a dedicated download server then for VIP5 you can set for download unlimited and upload to 450kbps like me I'm still able to play DotA and Browse the net smoothly
Just make sure you don't use the wireless to connect to the crappy DIR-615 while downloading at high speed you'll really get a headache after that

I received mine upon order confirmation. I bet MX510 should be receiving the email.


That was the reason I stored away the DLink and depend on my faithful AEBS with 5GHz band...

puchong utama internet up ready.... thnx for streamyx ...

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Added on December 11, 2010, 10:21 amanybody install unifi in puchong utama,..how the speed ...?

This post has been edited by elamaaran: Dec 11 2010, 10:21 AM

Anyone around kemuning got their connection back already? Mine is still down! Omg..

Any guide on setting up RB750 for Unifi?

Guys, can I just dump the DIR-615 and replace it with WRT54GL flashed with DD-WRT?

I'm having problems with DIR-615 wireless network. The network sometimes drop.

I have the user guide + config file. PM if you are interested.

Everything is not free ma man.. Tired of arguing with them about the channels. After all they already put a notice in the general rule:
At least for NOW, I am still waiting for the channels back as the letter did not mention any exact date when will we get those channels back. zZzz

Did you report to MCMC?

Anyways since they are such slow irresponsible mofos, I just clicked the subscribe button on the 8 premium channels, and let them adjust next month's bill accordingly.