Just sent in my C7 to the care centre at Amcorp in PJ, there was a lady there that told me she had the same problem, and they told her that her motherboard needs to be replaced, takes 2 weeks...

Apparently she wrote a complaint letter to Nokia headquarters, and all they told her was that they'll 'take note', and that Nokia Malaysia's policy is that they DO NOT replace phones..

This is getting ridiculous. How can Nokia sell defective products and refuse to replace them?

lesson learn... avoid N8/C7 at all cost...

Actually it is the Malaysia culture... seldom products that the company will allow 1 to 1 exchange.... I never encounter one, except my uncle shop China made LCD TV.....

still suffers crash and burn?? lol.

I had similar issue with my wife's C7 that I purchased for her birthday. It became dysfunctional within a day of purchase. It reset automatically and would not turn on. If it did turn on, it would hang for unknown reasons. I estimated that my wife was able to use her Nokia C7 less than 10 hours of the 7 days when it was in our possession before I sent it for Nokia service center. It was the worst purchase that I ever made because this handset is dysfunctional since it was shipped from Nokia factory. It seems that there is systemic problem with this Nokia C7 if one were to do goggling on "Nokia C7 hang".

Ultimately, I have sent my wife's C7 to 1Utama Nokia service center. I was informed that they are still waiting for 'motherboard' and the estimated time for Nokia to have some sort of fix my wife's brand new handset is at least 1 month. I overheard that the 1Utama service has already received 50+ returned C7 within a week of its launching date.

I felt cheated and very upset with this kind of quality expected from this supposedly world leader in handphone. I have been their most loyal customer for the past 10 years. I have never considered purchasing other brands except Nokia due to its quality and ease of user interface.

My experience was like purchasing a luxury car but you are unable to start the car for the next one month till the manufacture replace the engine. In the meantime, your hard earned money has gone to this supposedly world class company's pocket. They have NOT even offered to exchange their broken C7 handset with brand new one. It seems that Nokia think that their fumed customer can wait patiently for months to get their new handset fix. Due to Nokia's incompetency, my wife has to continue using her old handset which was supposed to be replaced by her new 'high tech' Nokia C7.

The decision by Nokia to launch this dysfunctional handset (and never publicly acknowledging their mistake or offering new replacement to affected customers) has lost one loyal buyer for good. I will never consider Nokia as my first choice handset after this experience.

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Added on November 24, 2010, 12:45 pmI have made similar complains in the Nokia online forum.

http://conversations.nokia.com/2010/11/16/...e-for-everyone/

This post has been edited by roslanzaki2002: Nov 24 2010, 12:45 PM

There u go another real loyal customer gone...

Having the same problem, use the phone for less than 2 days. then need to wait for a month. spending so much and need to wait for a month. And yet, we lost 1 month warranty just for waiting...... (when we receive back the phone, it become only 11 month warranty left.....)

We are in the same boat unfortunately:-(.

What I can't understand is the Nokia official statement that the problem is only related to few customers and it is under warranty. So essentially Nokia is telling us (customers) that we have to wait for a month before we eventually can get on our brand new fully paid C7 handset.

If I knew beforehand that anyone purchasing brand new C7 will be required to part from his handset and immediately send his dysfunctional but beautiful handset for one month ICU repair, I will NEVER purchase such a product in the first place. It doesn't matter whether the product has 10 or 100 years of warranty. A brand new product is simply supposed to work and not under ICU.

If the C7 handset is not ready for customer shipment due to its hardware/software bugs, Nokia is "supposed" to postphone the scheduled shipment. If the bugs were discovered after the shipment, Nokia is "supposed" to offer immediate replacement or money back just like its competitor Apple did recently. Nokia should NEVER ask its loyal customers to wait endlessly another 4 weeks on his fully paid handset. Unless it is the customer's fault for trusting the "quality" of leading hand phone brand.

Totally agree with u.....
but here is Malaysia, in UK, they have the policy of 1 to 1 return.....

*link already posted *

This post has been edited by xtreme~~: Dec 5 2010, 10:16 PM

Just bought.so far so good

all the bugs reported applicable to c6-01 too?

actually, it all depends a little on our luck though. got my friends using slider phone, still solid till now, although 2 years++ passed by d. most slider will start to make jokes when they are 1 years. so, maybe its just most malaysian are unlucky..
the factory machine to manufacture this model still new. if u see car engine, the first time u buy the car, need to service more often cuz it has some chances to broke. machine are mostly like that. give it some chances, it will improve in times

Never realized buying phone is like playing russian roulete.

i have same problem with no 3 one, my x3-02 keep shutdown, blinking and hang when using it.. already sent to waranty but still got the same problem

woo. very dangerous problem.. possibly a sabotage (kidding..)
the 1st batch always got problem.. 5800, X6, N86 and all that.

I'm sure there's a civil war going on between the production and QA deparments at Nokia production plants in China.

I'm not encountering all the bugs mentioned.

I'm encountering lack of REASONABLE games taking advantage of this phone feature... Ovi games are most sucky!

Anybody out there can PM me good games for C6-01? Many thanks in advance.

One advantage for nokia n8 are video and sound quality when recording you will not get this quality in IP4. Versatile mini camcorder with excellent audio

Latest update, my C7's been in the Nokia "Care" Centre for about 2 weeks. Called them, and they told me that "it's a global problem", and that I have "no choice but to wait".

So now, no refund, no replacement, just waiting for Nokia to get off their arses and do something.

Been a loyal Nokia consumer for years, but this may be the last time I buy anything Nokia.