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 Nokia C7 and N8 software problem!, Read this if you're thinking of buying!

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TSjuicerer
post Nov 7 2010, 07:12 AM, updated 15y ago

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I bought the Nokia C7 a few days back, and it hanged more than 10 times on the first day!

I did a google search, and it turns out that hundreds of other people are experiencing the same problems:

1. Phone hangs then restarts after a few seconds

2. Unable to download and/or use apps from the Nokia OVI Store

3. Worst one - phone hangs, shuts down, then cannot be started up again for a while, like 30 minutes to a few hours

These problems occur VERY frequently.

Apparently Nokia rushed the launching of these phones to compete with Android based phones before complete testing has been done, so the software is still in its early stages. No sign of when the new software version will be released.

You can check out this forum to see some of the complaints and Tim Allen, Product Manager of the C7 itself posts about the phone:

http://www.allaboutsymbian.com/forum/showthread.php?t=96993



P/S: The C7 is REALLY nice to use, touch screen is responsive, interface is smooth and beautiful, so if you really want one, I suggest you wait until the problems are fixed.

TSjuicerer
post Nov 7 2010, 07:37 AM

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Just sharing my experience bro
Number 3 is the worst one for me, happens A LOT.
TSjuicerer
post Nov 9 2010, 12:23 AM

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Could be.. I'm goin Nokia Centre soon.
Cos now it looks like I'm one of only few havin these probs
TSjuicerer
post Nov 22 2010, 02:22 AM

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Been trying to find time to get to a Nokia Care Centre, but:

1. The 1U branch is supposed to be open on weekends, but no one answers the phone on Saturdays and Sundays

2. I work in Sunway, so tried the SS15 branch, was closed with a sign; SYSTEM TERGENDALA with a phone number which no one answers

3. The one at Amcorp is closed on weekends

4. All centres are closed on public holidays

Quite disappointed with Nokia..
TSjuicerer
post Nov 23 2010, 04:32 PM

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Just sent in my C7 to the care centre at Amcorp in PJ, there was a lady there that told me she had the same problem, and they told her that her motherboard needs to be replaced, takes 2 weeks...

Apparently she wrote a complaint letter to Nokia headquarters, and all they told her was that they'll 'take note', and that Nokia Malaysia's policy is that they DO NOT replace phones..

This is getting ridiculous. How can Nokia sell defective products and refuse to replace them?
TSjuicerer
post Dec 13 2010, 02:50 AM

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Latest update, my C7's been in the Nokia "Care" Centre for about 2 weeks. Called them, and they told me that "it's a global problem", and that I have "no choice but to wait".

So now, no refund, no replacement, just waiting for Nokia to get off their arses and do something.

Been a loyal Nokia consumer for years, but this may be the last time I buy anything Nokia.
TSjuicerer
post Dec 18 2010, 06:34 PM

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QUOTE(dswwong @ Dec 18 2010, 10:49 AM)
Can anyone update me on the N8 with respect to its instability issues....

Is this problem resolved by Nokia now ?
*
Nope, unresolved. My phone's stuck in the shop until Nokia comes up with the solution.
TSjuicerer
post Jan 24 2011, 02:02 AM

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C7 still at the Nokia "care" Centre after almost 3 months..
Buying an iPhone soon..
TSjuicerer
post Jan 25 2011, 01:29 AM

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QUOTE(Nikhanz @ Jan 24 2011, 06:03 PM)
wah, very a long time. do u ask for update like calling on Nokia Care ?
*
yeap
always the same answer
"global problem, gotta wait till nokia comes up with a solution"...
TSjuicerer
post Feb 10 2011, 03:48 PM

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Just got back my C7 from the Nokia Care Centre. According to them, problem's solved. it's been about 4 hours, so far so good.

*24 hours now, everything fine n smooth.

This post has been edited by juicerer: Feb 11 2011, 01:51 PM
TSjuicerer
post Mar 8 2011, 04:07 AM

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after repairs, totally fine now.

 

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