Ford Fiesta sedan Auto (1.6) for sale . Year manufactured 2010. Super low mileage. 1 lady owner with full service record at Ford.

Hey everyone.
Just so you know for those new Fiesta owners and soon-to-be owner that PJ branch Ford service is problematic. I have several issues with them. Please advice me on what i can do to get a decent service from Ford (if possible from the PJ branch because it is the nearest branch for me). Here is the list of problems:

1) Service centre staff are arrogant. They do not explain the problems or guide you to your car during service

2) won't answer any queries regarding problems with the car after service (just tells me that it is fixed)

3)recurring problem (mine is the reverse sensor which i have to make personal appointment with the supplier at least 7 times and still the problem persist)

4) long waiting time for regular service ( 5 hours till 8 hours and no call backs to collect my car)

5) forgot my appointment and rudely ask me why i took the ticket meant for appointment.

With alll these issues, I have been very patient with them and i endure with having to go back to the SC to get my reverse sensor fixed but still having the same problem. I am almost at the end of my patience with them. please please advice.

sorry to hear . expecting great feedback since PJ is their HQ

This post has been edited by gahpadu: Dec 24 2013, 12:09 PM

i have heard great things about the PJ HQ...i guess to each his/her own

Who's the service advisor? If's Nathan, yeah he's abit cold. There's a Chinese guy (Lim, i think) and a Malay lady (Nurul, i think) and they're the best service advisors i've seen.

Try to arrange appointments from Mon to Thu, Friday and Saturday are quite packed.

sorry to hear you have bad experiences with them cos I found their services are decent, even asked me wanna replace wipers and stuff, and say don't waste the ESP coverage, whenever I go there to service my car.

This post has been edited by moolastrikes: Dec 24 2013, 12:36 PM

Pretty much my experience there has been decent as well, I have dealt with Safiril (indian guy) and Justin (young Chinese chap). They explained in detail every question I asked, including technical ones, and takes the initiative to fix things even when I don't ask.

The only thing I dislike is that they never call up when my car is ready for collection and they are not as friendly as, for example, Perodua staffs.

Oh I usually go on weekdays as well.

This post has been edited by dares: Dec 24 2013, 12:46 PM

1. Sorry to hear your bad experience with SDAC PJ. Yea, your best bet is Nurul, the Malay Lady (I have got it in my mind that she would be my SA next time I go to SDAC PJ again) and Safril I guess (Got 2 Indian guys, one of them is hopeless, sorry to say)

2 & 3. Try and be persistent and not back down. Else escalate the problems to higher mgmt & try and note down things they say. What I'd try to do is ask questions back to them. E.g What will you do if the problems occur again?

4. Cant be helped, more than 70% of Ford cars sold goes to SDAC PJ.

5. If it were me I wouldn't tolerate these kinds of behavior. I'll go straight away to the manager and complain.

There are minor annoyances that I have faced with them, but still possible to handle with a stern stand.

This post has been edited by deladela: Dec 24 2013, 04:03 PM

Thanks everyone for your detailed feedbacks.

I have the lousy Indian guy ( sorry but i can't remember his name. got him twice) can't choose my SA though. I have gone and speak with the manufacturer themselves but they still delay my problem with my reverse sensor.

No doubt it is a good car but minor hitches are given and I don't mind as long as they are fixable. so far i have not solved this problem since i got this car one year ago.

I'm trying to forward this problem to Ford US because the local dealers here have been nothing but pain since i start purchasing my car. They left a lot of glue stains all over my car to begin with and keep making me return to their showroom for wash and polish.

Oh by the way, if anyone planned to purchase a Ford Ranger, please be patient with the reverse sensor because it will most likely have the same issue with mine according to the manufacturer.

This post has been edited by jackielya: Dec 26 2013, 09:53 AM

Join fiesta club in facebook for more feedback..also try kencana service centre at cheras. Fast and good, i claimed my steering shaft within 3day. Service done within an hour.