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 Ford Fiesta Officially Launched!

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Dias
post Mar 5 2011, 09:31 PM

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QUOTE(tritonite @ Mar 5 2011, 09:01 PM)
I mentioned that I was a little concerned because the Fiesta with the dual-clutch 6-speed DuraShift auto was pretty new and untested. He outrightly lied and said that it has been around in UK for 2+ years. I told him that the DuraShift transmission AND the 1.6L petrol engine isn't even CURRENTLY available for purchase in UK models. Both were brought out for the US and SEA markets, and just MAY be available in UK from this year onwards doh.gif. He shut up immediately and made excuse to get out of the car.
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That depends from which perspective he is looking at, I guess. If it's the wet-clutch Powershift, then it has been around since 2008 (i.e. 2+ years). Only the dry-clutch type is new. I don't expect much difference in design between the two since both operate on the same operating principles. Maybe some minor modifications since the dry type has no lubricating fluid immersion.

http://en.wikipedia.org/wiki/Ford_PowerShift_transmission

DuraShift? The specs listed only PowerShift.
tritonite
post Mar 5 2011, 09:33 PM

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QUOTE(turbocharged @ Mar 5 2011, 09:21 PM)
SDAC only has 1 problem, their gomen GLC mentality. Dont be surprised when u do not see Focus ( one of the best handling car in C segment) and mondeo ( james bond drove this in casino royale) on our road. Mondeo is as rare as F430 in msia.

Fiesta seems to have a better future is due to its fresh look and its relatively cheaper price. but given the way SDAC doing business, i wont go near it, be it focus tdci or fiesta.
*
This is true for all mid-range car franchises locally anyway. The upper-end ones like Mercedes, BMW, Volvo and Audi tend to treat you very well. They do have the brand name to look after.

I'll admit that customer support is an important factor, but for Ford (and any other mid-range brand), I wouldn't rule out the entire brand just because of the dealership/servicing. After all, once you're past their 60k mileage free servicing period, you don't need to endure SDAC, etc's crappy attitude anymore. Just take the car you love to your trusted and dependable mechanic who will tell you the truth.

You're driving the car, you only run into the dealership people until the warranty/service period ends.

QUOTE(Dias @ Mar 5 2011, 09:31 PM)
That depends from which perspective he is looking at, I guess. If it's the wet-clutch Powershift, then it has been around since 2008 (i.e. 2+ years). Only the dry-clutch type is new. I don't expect much difference in design between the two since both operate on the same operating principles. Maybe some minor modifications since the dry type has no lubricating fluid immersion.

http://en.wikipedia.org/wiki/Ford_PowerShift_transmission

DuraShift? The specs listed only PowerShift.
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The perspective I gave him was explicitly just that... DRY-TYPE Dual-Clutch 6-speed PowerShift PAIRED WITH the 1.6L petrol engine IN A FIESTA, which like I said, isn't currently available as an option from Ford UK. Whether he wasn't choosing to listen properly or he really thought his salesman knowledge was better than mine makes no difference. He was out of line, in my book.

My intention at the time was to get an answer out of him as to whether he was confident that his friends at SDAC service centre were skilled and confident enough to fix it if it goes wrong.

I'd talk to his colleague I met at his base at SDAC PJ when I went for a test-drive. At least he was honest about the Fiesta's shortcomings versus its competitors, and at least tried to give a balanced opinion.

This post has been edited by tritonite: Mar 5 2011, 09:46 PM
turbocharged
post Mar 5 2011, 09:45 PM

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QUOTE(tritonite @ Mar 5 2011, 09:33 PM)
This is true for all mid-range car franchises locally anyway. The upper-end ones like Mercedes, BMW, Volvo and Audi tend to treat you very well. They do have the brand name to look after.

I'll admit that customer support is an important factor, but for Ford (and any other mid-range brand), I wouldn't rule out the entire brand just because of the dealership/servicing. After all, once you're past their 60k mileage free servicing period, you don't need to endure SDAC, etc's crappy attitude anymore. Just take the car you love to your trusted and dependable mechanic who will tell you the truth.

You're driving the car, you only run into the dealership people until the warranty/service period ends.
*
+1
azxel
post Mar 6 2011, 01:14 PM

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QUOTE(pwncake @ Mar 5 2011, 05:43 PM)
» Click to show Spoiler - click again to hide... «

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Better late than never man...

I'm so totally gonna write Ford off my list of cars and just stick with VWs and other makes for now. The day I buy a Ford would be the day Ford (the company) actually comes to Malaysia instead of the current Sime Darby (AC).

QUOTE(tritonite @ Mar 5 2011, 09:01 PM)
Just has a bad experience with one of the sales staff at the Ford Roadshow at The Curve in Mutiara Damansara, when I went to look at the Ford Fiesta (again) earlier today.

I mentioned that I was a little concerned because the Fiesta with the dual-clutch 6-speed DuraShift auto was pretty new and untested. He outrightly lied and said that it has been around in UK for 2+ years. I told him that the DuraShift transmission AND the 1.6L petrol engine isn't even CURRENTLY available for purchase in UK models. Both were brought out for the US and SEA markets, and just MAY be available in UK from this year onwards doh.gif. He shut up immediately and made excuse to get out of the car.

I mean, I understand sales staff trying their very best to earn their commission, but to outrightly lie made me a bit angry mad.gif. If you don't know about something the customer brings up, just say so. SDAC needs to seriously reconsider their sales techniques. Pretty tempted to go back and take a picture of him and post it  smile.gif

If I end up with a Fiesta, that particular guy is NOT getting the commission. Maybe I will sit all 7-8 of their sales staff and do quiz on Fiesta. Person with the most correct answers, and who lies the least will get the commission from my booking laugh.gif

I really hope there's some from SDAC PJ lurking about this forum, reading this thread.
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This was also something I experienced with the salesman (from Ford) when the Fiesta just came out... they practically know nuts about the car. I don't think there's anyone from SDAC lurking here. Even their Ford Fiesta Facebook Page is probably run by their agency.
SPEEDSPiRiT
post Mar 6 2011, 02:43 PM

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i have been driving ford since 1999.
though i did change cars i still keep the ford until today.

this ford fiesta's quality is quite bad. 3rd ford in my family.

is the gearbox's sound normal?
i can hear krak krak krak sound n then the car jerks...

and i feel that this car is under power...
THEALB10N
post Mar 27 2011, 10:56 AM

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QUOTE(tritonite @ Mar 5 2011, 09:33 PM)
This is true for all mid-range car franchises locally anyway. The upper-end ones like Mercedes, BMW, Volvo and Audi tend to treat you very well. They do have the brand name to look after.

I'll admit that customer support is an important factor, but for Ford (and any other mid-range brand), I wouldn't rule out the entire brand just because of the dealership/servicing. After all, once you're past their 60k mileage free servicing period, you don't need to endure SDAC, etc's crappy attitude anymore. Just take the car you love to your trusted and dependable mechanic who will tell you the truth.

You're driving the car, you only run into the dealership people until the warranty/service period ends.
shocking.gif The last 12 years with my Audi A4 have been nothing but hell. I've spent more money on spare parts than the car itself. I have always serviced my cars with the official dealers though. I don't trust third party mechanics (not that the first party ones are any good anyway).
tritonite
post Mar 30 2011, 07:04 PM

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user posted image

Mmm, pweeety! wink.gif

kakashi...
post Apr 1 2011, 03:49 PM

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hey guys, check this out...

http://www.facebook.com/topic.php?uid=3764...897&topic=15053
turbocharged
post Apr 1 2011, 03:54 PM

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told ya the ford sucks.

focus owner lost hope in the service center.

go check in fomec forum.

fiesta? i'll put my money on naza, since its their own capital investment.

Ford=sime darby=GLC= loses billions and still giving out more than 6 months bonus.

ford is worse than proton, becos....you'll be so lonely driving focus/fiesta. good car in bad management. buy ford , better buy proton.
kakashi...
post Apr 1 2011, 04:03 PM

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ford do produce good car like focus tcdi, fiesta, mondeo but when come into our "local" management, it is totally spoilt...

i experienced bad incident happened in ford sc, but not my car but other customer.. lol

This post has been edited by kakashi...: Apr 1 2011, 04:03 PM
tritonite
post Apr 1 2011, 04:14 PM

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To put it into perspective, as with all other makes, including the local makes, you tend to hear the bad experiences much more often and more vocally than the good experiences.

I'm sure there are plenty of Fiesta owners out there who have had satisfactory routine servicing at the SCs. They just didn't choose to go to the Facebook wall to say thank you, recommend SC location and personnel, etc. to 'balance off' the bad experience posts.

One bad apple doesn't ruin the whole basket. I'm not saying 'Michael' is wrong and should be ignored. Maybe he got a lemon car and/or lemon service personnel. It's just something you need to be aware of.

I have friends and acquaintances with Focuses and Lynxes who have had next to no problems with their cars and service centres, stretching back to the AMIM days, before even SDAC took over the franchise.

I'm not defending SDAC and their conduct to any extent. I just liken it to the Chinese proverb that tell you that when you get married, you are not just getting the girl, you're getting her extended family as well wink.gif. It just goes hand in hand.



This post has been edited by tritonite: Apr 1 2011, 04:17 PM
kakashi...
post Apr 1 2011, 04:26 PM

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went to ford sc last year with my fren to rectify his focus suspension problem...
when we are chatting over there, suddenly we heard "bang", the technician bang the customer car sent for servicing... they cant drive customer car gently...

1 uncle saleman work in there, and i ask for test drive the fiesta, but he keep ask me dun buy... even he told me the management is hopeless...

This post has been edited by kakashi...: Apr 1 2011, 04:27 PM
kenji1903
post Apr 1 2011, 04:28 PM

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there are only 2 3s ford centres in klang valley, right?
owners don't have a choice also... unless they are prepared to void warranty and service outside... or maybe go singapore like some 308 owners
tritonite
post Apr 1 2011, 04:31 PM

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QUOTE(kakashi... @ Apr 1 2011, 04:26 PM)
went to ford sc last year with my fren to rectify his focus suspension problem...
when we are chatting over there, suddenly we heard "bang", the technician bang the customer car sent for servicing... they cant drive customer car gently...

1 uncle saleman work in there, and i ask for test drive the fiesta, but he keep ask me dun buy... even himself cant tahan with the management...
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Ah, but as long as you like the car itself, there's no reason why you can't do the 'eloping' bit whistling.gif

If I decide to get a Fiesta, it will be when my trusted workshop mechanic is confident that he can deal with the car. I place ZERO point emphasis on SDAC's free 60k/3 year service warranty for the purchase. I may take it in for the token 1 or 2 routine servicing, but if I am not happy with them, I'm not going to go rant about it. it doesn't solve anything. I'll just take it to my mechanic.

At the end of the day, I'm happy with the car itself, give or take how well the nice workers at Rayong put it together smile.gif



This post has been edited by tritonite: Apr 1 2011, 04:33 PM
kakashi...
post Apr 1 2011, 04:41 PM

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some ppls might not have their own mechanic to deal with their car...

http://www.facebook.com/fordfiestamy
check thru the pages and u will c quite some ppls complaining...
in that case, i think that's more than 1 apple that ruined the basket...lol

this is the answer given by sdac? so unprofessional...
http://www.facebook.com/note.php?note_id=185120248186896

This post has been edited by kakashi...: Apr 1 2011, 04:46 PM
tritonite
post Apr 1 2011, 04:49 PM

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*shrugs* YMMV. I myself would just like to be prepared for the day that the 60k warranty period expires, certainly would be under 3 years in my case.

'One apple' being a metaphor.

Yes, I go read the Facebook wall every so often. I also get the impression that there are also a fair number of shallow people with a 'SC ppl didn't treat me like a king' attitude. I think the Cantonese term is 'yeh maan'.

The ratio of happy vs disgruntled Fiesta owners is obviously up for debate, just like Proton owners and Kia owners.

I'm not going to take the wild rantings of a few people as the gospel truth.

Frankly, even though the Rayong car is substandard to the Euro model, I still think the Fiesta offering here is a good car in itself. I just hope there will at least be a few Fiesta owners disgruntled with the car or the SC (kind of like the Teana and CRV owners in the other threads). I can exploit the fact and buy one of their 2-3 month old cars at a discount for 'happy fun use' brows.gif

This post has been edited by tritonite: Apr 1 2011, 04:58 PM
kakashi...
post Apr 1 2011, 05:00 PM

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yup... i saw some owner with the perception "i m owner, treat me like a king" and but there are also some pity owner as well....

anyway just wanted to share it here with ppls who interested in fiesta so they can know what happen around... before come into final decision
tritonite
post Apr 1 2011, 05:18 PM

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QUOTE(kakashi... @ Apr 1 2011, 05:00 PM)
yup... i saw some owner with the perception "i m owner, treat me like a king" and but there are also some pity owner as well....

anyway just wanted to share it here with ppls who interested in fiesta so they can know what happen around... before come into final decision
*
And I commend you for it. 'Public service announcements' are welcome, as long as they don't cause wholesale panic unreasonably smile.gif.

In the past 15 years, I guess I've been lucky. Have had no real significant problems with any of the cars or the SCs of 6 different makes helping family members maintain their cars. Also learnt a bit on how to communicate effectively with and 'press the right buttons' of SC personnel.

This post has been edited by tritonite: Apr 1 2011, 05:19 PM
kakashi...
post Apr 1 2011, 05:29 PM

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QUOTE(tritonite @ Apr 1 2011, 05:18 PM)
And I commend you for it. 'Public service announcements' are welcome, as long as they don't cause wholesale panic unreasonably smile.gif.

In the past 15 years, I guess I've been lucky. Have had no real significant problems with any of the cars or the SCs of 6 different makes helping family members maintain their cars. Also learnt a bit on how to communicate effectively with and 'press the right buttons' of SC personnel.
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my previous also got lotsa of problems... solve it slowly slowly with passion, modifications and thrash it once a while...
dealt with sc personnel, long story & alot of things happened...lol

until met a serious accident, cant help but decided to let go...

This post has been edited by kakashi...: Apr 1 2011, 05:30 PM
tritonite
post Apr 1 2011, 05:31 PM

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QUOTE(kakashi... @ Apr 1 2011, 05:29 PM)
my previous also got lotsa of problems... solve it slowly slowly with passion, modifications and thrash it once a while...
dealt with sc personnel, long story & alot of things happened...lol

until met a serious accident, cant help but decided to let go...
*
And this is what it means when people say that relationship with your car is sometimes more complicated than relationship with spouse rolleyes.gif



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