Hi, been using Poslaju or registered mail more for tracking purpose BUT wondering if items got lost/spoilt,
who is responsible and how dispute is handled as obviously it's not the seller's fault also??

I use registered for safety but realized if things are really lost, will the buyer care the seller actually mail the item.. Maybe someone can clarify what is fair settlement. Buyer/seller total lost? Share the lost 1/2?

It makes me realized for light items, it may make sense to just send normal post if seller not willing to pay postage or it's a bad idea? It is big savings in long run especially for light items.

Appreciate everyone's input or experiences. Thanks.

This post has been edited by msk: Sep 17 2010, 10:51 PM

if d buyer agree to bare d risk when doin postage...so go on..make sure u ask first !!

True true.. My question is more what if it really happens?
Even with registered or Poslaju unless buy insurance, who bears the loss?
Usually people will say OK until things happen then
Any experience buyers/sellers comment??

Use Poslaju and buy insurance... so Pos bare the responsibility.

Normal Poslaju will cover up to RM300 of item lost but make sure you declare the right item.

That is an option for big items but usually who pays? Eg, you ask buyer if he wants or not or share half?
I think registered is also still good to have to protect seller/sender's side as if tracking shows it's delivered and signed then buyer cannot say not received..

My original question still unanswered. If normal buy/sell which I've done a few all items arrived BUT my worry is what if, then HOW??

This post has been edited by msk: Sep 18 2010, 11:01 PM

Well, if you use registered post or pos laju, items that are lost is quite minimal. For me, it would normally be bear buyers. You need to show them the proof of sending item.

For spoilt items, it will be bear by seller. As items spoilt during transit will normally bear by seller because the seller did not packed the item properly. Buyers need to show proof though (pictures)

You have to state all these before entering into the transaction.

Thanks for your replies.. Makes sense & seems fair

WTS Cobra/Meguiars: http://forum.lowyat.net/index.php?showtopic=1562657&hl=

This post has been edited by msk: Sep 19 2010, 04:10 PM

Buyer should decide if he/she wants to take the insurance and he/she should pay the full amount upon agreeing to take the insurance. If not, any damage on the item the buyer can't complain as the option to cover the item with insurance was his/her decision to make.

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Added on September 22, 2010, 11:13 amIf you're the seller, then take pictures and show to buyer item was in perfect condition prior to delivery.

This post has been edited by Rhadykall: Sep 22 2010, 11:13 AM

Thanks. This is good advice

no problem. glad i could be of help to you

Another scenario which just happenned to me. 2 registered parcels returned saying sudah pindah/tidak di tuntut and buyer obviously still at address & state didn't receive.. I'm taking a bite resending but can complaint to Pos Malaysia as their fault as address obviously there???
Postage & shipping really not cheap and also all the envelopes, containers & wrappers all hidden overhead cost..

This post has been edited by msk: Sep 24 2010, 01:59 PM