i just want to know how to make complaint over Digi. I'm so distressed and pissed off with them now, i need to make a complaint.. I've deal with their cust service officers n they r not helpful at all.. any other channel that i can make a complain?? thanks in advance...

This post has been edited by mandynoh: Sep 17 2010, 06:35 PM

MCMC
CFM

Visit Digi center.

Make the reports first then if no improvement get back to MCMC with the copy of your reports to DIGI

STOP using DIGI ...habis cerita .. !!! the End .. !!!!

not using DIGI anymore.. i dun know if i'm entitled to complain wo.. i'm just extremely not happy with their service and the negligence of DIGI.

i went to their DIGI PAVILION to terminate line. i paid everything including the penalty for modem but turns out the line still active when i receive my bill. not only they charge me full amount for the monthly charges, they even charge me additional RM15 for the modem.

it's been a week already, n in total i made 3 calls to 3 different officers. all their common reply is, "we lodge complaint for u to billing dept edy", "we need to wait feedback from DIGI PAVILION". "it takes 2-3 working days for a feedback". why cant they just rectify the error coz obviously it's their mistake!!

just ignore the bills then automatic they will cancel completely i think

my friend different case its TM he didn't get the net fixed but bills are coming for 3-5 months still, and he just ignore it

actually they got different departments de la, and those agents talking to u they're just some teenage people working for the company, all they know is to tell the script words provided by companies and if there's any problem all they can do is make a report for u

he brought up the case to digi and still can't solve.

Go to digi at subang high-tech park lot 10 and make ur complaint, that's the hq, call center are only outsource agent.

Is complaining to CM or MCMC will be effective? Anyone knows knows or tried before?

have tried cfm before and its working

my tm line problem for months and no solution

after report to cfm, they help me push tm till the problem solved

but make sure you report your problem to digi first and get ur report number

put it on your complain so that they know you have already try to consult with them

and also cc your email to digi too (if using email)

got a few problem reported to cmc, all solved with a few days..

That is great.. ok, will go direct to Digi first. If cannot settle just go to CFM. Thanks guys!

I tried to call customer service for the past 3 hours. Everytime the voice message will say they are experiencing high traffic and just end the call automatically.

Can even reach to digi cs. Anybody facing this?

try again at night. digi so cheap not enough money to upgrade call center.

I always encountered this and their e-mail took 1 month plus or never reply you at all.

We apologize for the inconveniences and delay caused as we are experiencing high traffic of incoming e-mails at the moment. However, please provide us the details so that we could assist you via this channel.

Go to their HQ in Subang Hi-Tech

DiGi? They won't do shit even if u complaint to MCMC.

For meeting their CEO?

How do you know?

I sent them several e-mails and one on Oct, they replied on Nov. I replied immediately and until now, no response.

I think we must bring up this issue to public to get them aware.

About the hotline, I frustrated too when you waited and then told you to call back or contact them using alternative channel and hanged up your call.

I've been with DiGi since original iPhone 2G back in 2008. CS is as bad as Maxishit. Only good if u want iPhone plan with long queues.

need to get hold of their MD email and email direct..

Very slow internet connection while their tagline is guaranteed internet speed with new network or something. Slow~~~~ was thinking to make a complaint but i think there is no effective way hur.....

the internet really getting slow many of my friends and family already jump ship

some went back to maxis and some u mobile......

but i still got bond for another 1 year