Sep 18 2010, 01:52 AM
QUOTE(mandynoh @ Sep 17 2010, 11:35 PM)
not using DIGI anymore.. i dun know if i'm entitled to complain wo.. i'm just extremely not happy with their service and the negligence of DIGI.
i went to their DIGI PAVILION to terminate line. i paid everything including the penalty for modem but turns out the line still active when i receive my bill. not only they charge me full amount for the monthly charges, they even charge me additional RM15 for the modem.
it's been a week already, n in total i made 3 calls to 3 different officers. all their common reply is, "we lodge complaint for u to billing dept edy", "we need to wait feedback from DIGI PAVILION". "it takes 2-3 working days for a feedback". why cant they just rectify the error coz obviously it's their mistake!!
just ignore the bills then automatic they will cancel completely i thinki went to their DIGI PAVILION to terminate line. i paid everything including the penalty for modem but turns out the line still active when i receive my bill. not only they charge me full amount for the monthly charges, they even charge me additional RM15 for the modem.
it's been a week already, n in total i made 3 calls to 3 different officers. all their common reply is, "we lodge complaint for u to billing dept edy", "we need to wait feedback from DIGI PAVILION". "it takes 2-3 working days for a feedback". why cant they just rectify the error coz obviously it's their mistake!!
my friend different case its TM he didn't get the net fixed but bills are coming for 3-5 months still, and he just ignore it
actually they got different departments de la, and those agents talking to u they're just some teenage people working for the company, all they know is to tell the script words provided by companies and if there's any problem all they can do is make a report for u
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