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 how to make a complaint over Digi?

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Kaka23
post Sep 11 2014, 09:46 PM

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QUOTE(dannychen @ Sep 17 2010, 08:51 PM)
Is complaining to CM or MCMC will be effective? Anyone knows knows or tried before?

Kaka23
post Sep 12 2014, 07:43 PM

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QUOTE(marche @ Sep 11 2014, 10:53 PM)
have tried cfm before and its working

my tm line problem for months and no solution

after report to cfm, they help me push tm till the problem solved

but make sure you report your problem to digi first and get ur report number

put it on your complain so that they know you have already try to consult with them

and also cc your email to digi too (if using email)
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QUOTE(aneip @ Sep 12 2014, 12:05 AM)
got a few problem reported to cmc, all solved with a few days..
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That is great.. ok, will go direct to Digi first. If cannot settle just go to CFM. Thanks guys!
Kaka23
post Sep 12 2014, 10:39 PM

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I tried to call customer service for the past 3 hours. Everytime the voice message will say they are experiencing high traffic and just end the call automatically.

Can even reach to digi cs. Anybody facing this?
Kaka23
post Dec 23 2014, 10:44 PM

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QUOTE(acbc @ Dec 23 2014, 11:20 AM)
DiGi? They won't do shit even if u complaint to MCMC.
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need to get hold of their MD email and email direct..

 

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