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Enquiries/Recommendations WESTERN DIGITAL WARRANTY CENTER?, Where should I send?

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TSdoremon
post Aug 17 2010, 08:45 AM, updated 11y ago

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Hai guys tongue.gif

Just recently purchased My Passport WD 1TB 2.5 at one of the shops in Lowyat (last 2 days). On that day itself, tested the hdd and working fine. Right until yesterday during the file transfer session, the hdd self shut by itself. Tried to unplug and plug back, same result. Call up the company (One of the seller hp), he said I have to sent back to WD.

Now here's the issue :-

Where's the place? (Must I go down to PJ the WD building there?)
Tried looking at WD official website, no address in Malaysia.
Even phone number also no one answering. I need help here.

Where should I sent my Hdd now cry.gif cry.gif cry.gif

Thanks in advance notworthy.gif

This post has been edited by doremon: Aug 17 2010, 08:47 AM
computer idiot
post Aug 17 2010, 08:53 AM

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TSdoremon
post Aug 17 2010, 08:59 AM

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QUOTE(computer idiot @ Aug 17 2010, 08:53 AM)
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Omg, thank you so much bro notworthy.gif . Now I just bring along my hdd and receipt resume with my claim?

HahaChuang
post Aug 17 2010, 09:55 AM

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How much do u bought it?
TSdoremon
post Aug 17 2010, 10:13 AM

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QUOTE(HahaChuang @ Aug 17 2010, 09:55 AM)
How much do u bought it?
*
RM400.00 and warranty only covered by WD. Not to the company because it's back door deal. I survey the whole lowyat the cheapest is RM429 for My Passport WD 1TB 2.5 at ThunderMatch (4 Floor). If u manage to find cheaper then my price at lowyat, please let me know.

This post has been edited by doremon: Aug 17 2010, 10:15 AM
computer idiot
post Aug 17 2010, 12:56 PM

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receipt is optional as they can trace by s/n
tell them you're end user
TSdoremon
post Aug 17 2010, 01:47 PM

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QUOTE(computer idiot @ Aug 17 2010, 12:56 PM)
receipt is optional as they can trace by s/n
tell them you're end user
*
My Western Digital My Passport Essential SE 1TB Portable Hard Disk Drive warranty is under this company :-

http://www.sis.com.my/cms_contactus.aspx?mod=7

Funny, I call them up and told them my hdd matter. They told me to drop by and have it check. Certain fee has to cough out depending on the matter. So looks like the words 3 years warranty is bull shit. rclxub.gif

This post has been edited by doremon: Aug 17 2010, 01:48 PM
uus831
post Aug 22 2010, 03:32 AM

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QUOTE(doremon @ Aug 17 2010, 01:47 PM)
My Western Digital My Passport Essential SE 1TB Portable Hard Disk Drive warranty is under this company :-

http://www.sis.com.my/cms_contactus.aspx?mod=7

Funny, I call them up and told them my hdd matter. They told me to drop by and have it check. Certain fee has to cough out depending on the matter. So looks like the words 3 years warranty is bull shit.  rclxub.gif
*
How about western digital door-to-door RMA service, malaysia?

http://websupport.wdc.com/warranty/rmainfo...nd&rnd=03776056
wongpeter
post Aug 22 2010, 10:13 AM

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QUOTE(doremon @ Aug 17 2010, 01:47 PM)
My Western Digital My Passport Essential SE 1TB Portable Hard Disk Drive warranty is under this company :-

http://www.sis.com.my/cms_contactus.aspx?mod=7

Funny, I call them up and told them my hdd matter. They told me to drop by and have it check. Certain fee has to cough out depending on the matter. So looks like the words 3 years warranty is bull shit.  rclxub.gif
*
"So looks like the words 3 years warranty is bull shit."
- I don't think so. I bought a WD ext 3.5" 1TB hdd from all IT. Used it for a couple of days and it stopped working. I immediately called their toll free CS number. The CS asked for details like serial no and date of purchase and gave me another no to call. I did so and was asking about RMA procedures when this CS said that it may be just a problem with the power adaptor. (These techs should know. Maybe they had a particularly bad batch of power adaptors.) He asked for my address and 2-3 days later I received a courier package from Singapore. It was a new adaptor. I plugged it in switched it on and voila! the ext hdd works flawlessly. Thumbs up for WD customer support! thumbup.gif

Is your 2.5" on ext power supply? Maybe its just the adaptor that died. Try suggesting that to the WD CS if you call them up. No harm if they let you try troubleshooting with a new adaptor. wink.gif
Witchblade
post May 13 2013, 04:14 PM

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need rma my wd..
Witchblade
post May 15 2013, 12:39 PM

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got prob with my rma. 3 year warantty but service centre located at johore. what todo now
ElaineChewMeow
post Oct 1 2013, 04:17 PM

You forget what you have when you complaining what you don't
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QUOTE(doremon @ Aug 17 2010, 01:47 PM)
My Western Digital My Passport Essential SE 1TB Portable Hard Disk Drive warranty is under this company :-

http://www.sis.com.my/cms_contactus.aspx?mod=7

Funny, I call them up and told them my hdd matter. They told me to drop by and have it check. Certain fee has to cough out depending on the matter. So looks like the words 3 years warranty is bull shit.  rclxub.gif
*
So TS u managed to claim warranty about ur hardisk?
raymondtong94
post Oct 1 2013, 04:47 PM

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QUOTE(ElaineChewMeow @ Oct 1 2013, 04:17 PM)
So TS u managed to claim warranty about ur hardisk?
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QUOTE
Date posted - Aug 17 2010

notice how old is this topic. doh.gif

This post has been edited by raymondtong94: Oct 1 2013, 04:48 PM
ElaineChewMeow
post Oct 1 2013, 04:48 PM

You forget what you have when you complaining what you don't
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QUOTE(raymondtong94 @ Oct 1 2013, 04:47 PM)
notice old long is this topic. doh.gif
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looking for solution ma, doesnt matter the time la. doh.gif
raymondtong94
post Oct 1 2013, 04:50 PM

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QUOTE(ElaineChewMeow @ Oct 1 2013, 04:48 PM)
looking for solution ma, doesnt matter the time la.  doh.gif
*
why dont you try PM TS? smile.gif
fastest and easier way, no need to bring up an old topic.
ElaineChewMeow
post Oct 2 2013, 08:20 AM

You forget what you have when you complaining what you don't
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QUOTE(raymondtong94 @ Oct 1 2013, 04:50 PM)
why dont you try PM TS? smile.gif
fastest and easier way, no need to bring up an old topic.
*
Anything wrong with bring up old topic?
When the other people looking for solution they can read also ma.
Share with everyone.
garrettng
post Nov 26 2013, 06:13 PM

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I'm just reading this topic today cause HD just kaput a couple of days ago. So thanks for bringing it back.
I'm also wondering what is the outcome of your claim? Are these companies reliable?
VinceCheong
post Dec 2 2013, 08:02 PM

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QUOTE(garrettng @ Nov 26 2013, 07:13 PM)
I'm just reading this topic today cause HD just kaput a couple of days ago. So thanks for bringing it back.
I'm also wondering what is the outcome of your claim? Are these companies reliable?
*
Same my WD TB also kaput a month back, didnt had the time to find where to RMA, other than in Penang =.=..

Anywhere in KL can?
I lost my receipt from Czone, but i still cna go there right? since i sorta purchased from there... but no receipt only.
#aten
post Feb 12 2014, 01:16 AM

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>create an account on https://westerndigital.secure.force.com/?lang=en
>you have 30 days after registration to send for RMA

Standard Replacement

We will ship you the replacement product after we have received your defective product. You have 30 days from the date the RMA is created to send us your defective product. Please see below for more details about this service:

• Customers Worldwide

• 20 products per request
commanderz
post Jul 6 2014, 10:57 PM

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I from PJ only...can direct walk WD office ask for warranty claim ? My HD sudden not working and checkEd S/N until 2015
Sladenehc
post Jul 24 2014, 01:26 PM

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QUOTE(commanderz @ Jul 6 2014, 10:57 PM)
I from PJ only...can direct walk WD office ask for warranty claim ? My HD sudden not working and checkEd S/N until 2015
*
Can you please tell me the WD location in PJ ?
commanderz
post Jul 25 2014, 10:37 AM

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i bring lowyat and claim rdy.....WD PJ only distributor store only
TSdoremon
post Jan 22 2015, 09:42 AM

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Just to share.

Viewnet (4th floor) lowyat plaza extend their after sales service for our convinence. Pay extra Rm10.00 they will make 1 to 1 exchange should anything happen to our harddisk for the first year only (I think valid for only 2.5" WD HD).

Can claim normal warranty but gonna take a while if we use their services.

This post has been edited by doremon: Jan 22 2015, 12:31 PM
ibanisme
post Mar 27 2015, 05:26 PM

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QUOTE(doremon @ Jan 22 2015, 09:42 AM)
Just to share.

Viewnet (4th floor) lowyat plaza extend their after sales service for our convinence. Pay extra Rm10.00 they will make 1 to 1 exchange should  anything happen to our harddisk for the first year only (I think valid for only 2.5" WD HD).

Can claim normal warranty but gonna take a while if we use their services.
*
does it apply to a lost receipt also? i wanna claim one hd, but lost receipt, and i dont buy from viewnet
pandera999
post Mar 27 2015, 08:32 PM

모든 것​에는 정해진 때​가 있으니
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QUOTE(ibanisme @ Mar 27 2015, 05:26 PM)
does it apply to a lost receipt also? i wanna claim one hd, but lost receipt, and i dont buy from viewnet
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think its hard.. cz receipt is proof of purchase.. and u also not buy from viewnet. might be can.. i dont know. but.. it might be hard
TSdoremon
post Mar 27 2015, 11:12 PM

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QUOTE(ibanisme @ Mar 27 2015, 05:26 PM)
does it apply to a lost receipt also? i wanna claim one hd, but lost receipt, and i dont buy from viewnet
*
Refer back to the original shop u bought or shoot direct to WD.

Get it done before gst smile.gif
shaun786
post Mar 28 2015, 11:57 AM

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Last time WD Support take from our home, now they not support
air_pull91
post Apr 24 2015, 05:03 PM

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hi all..
i would like to know if below address is still valid?
because my WD Black just die like last month..until now i haven't rma this HD..
and can i just bring the HD along or have to wrapping it 1st?
thanks a lot..

QUOTE(computer idiot @ Aug 17 2010, 08:53 AM)
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This post has been edited by air_pull91: Apr 24 2015, 05:14 PM
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