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Enquiries/Recommendations WESTERN DIGITAL WARRANTY CENTER?, Where should I send?

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TSdoremon
post Aug 17 2010, 08:45 AM, updated 11y ago

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Hai guys tongue.gif

Just recently purchased My Passport WD 1TB 2.5 at one of the shops in Lowyat (last 2 days). On that day itself, tested the hdd and working fine. Right until yesterday during the file transfer session, the hdd self shut by itself. Tried to unplug and plug back, same result. Call up the company (One of the seller hp), he said I have to sent back to WD.

Now here's the issue :-

Where's the place? (Must I go down to PJ the WD building there?)
Tried looking at WD official website, no address in Malaysia.
Even phone number also no one answering. I need help here.

Where should I sent my Hdd now cry.gif cry.gif cry.gif

Thanks in advance notworthy.gif

This post has been edited by doremon: Aug 17 2010, 08:47 AM
TSdoremon
post Aug 17 2010, 08:59 AM

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QUOTE(computer idiot @ Aug 17 2010, 08:53 AM)
» Click to show Spoiler - click again to hide... «

*
Omg, thank you so much bro notworthy.gif . Now I just bring along my hdd and receipt resume with my claim?

TSdoremon
post Aug 17 2010, 10:13 AM

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QUOTE(HahaChuang @ Aug 17 2010, 09:55 AM)
How much do u bought it?
*
RM400.00 and warranty only covered by WD. Not to the company because it's back door deal. I survey the whole lowyat the cheapest is RM429 for My Passport WD 1TB 2.5 at ThunderMatch (4 Floor). If u manage to find cheaper then my price at lowyat, please let me know.

This post has been edited by doremon: Aug 17 2010, 10:15 AM
TSdoremon
post Aug 17 2010, 01:47 PM

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QUOTE(computer idiot @ Aug 17 2010, 12:56 PM)
receipt is optional as they can trace by s/n
tell them you're end user
*
My Western Digital My Passport Essential SE 1TB Portable Hard Disk Drive warranty is under this company :-

http://www.sis.com.my/cms_contactus.aspx?mod=7

Funny, I call them up and told them my hdd matter. They told me to drop by and have it check. Certain fee has to cough out depending on the matter. So looks like the words 3 years warranty is bull shit. rclxub.gif

This post has been edited by doremon: Aug 17 2010, 01:48 PM
TSdoremon
post Jan 22 2015, 09:42 AM

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Just to share.

Viewnet (4th floor) lowyat plaza extend their after sales service for our convinence. Pay extra Rm10.00 they will make 1 to 1 exchange should anything happen to our harddisk for the first year only (I think valid for only 2.5" WD HD).

Can claim normal warranty but gonna take a while if we use their services.

This post has been edited by doremon: Jan 22 2015, 12:31 PM
TSdoremon
post Mar 27 2015, 11:12 PM

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QUOTE(ibanisme @ Mar 27 2015, 05:26 PM)
does it apply to a lost receipt also? i wanna claim one hd, but lost receipt, and i dont buy from viewnet
*
Refer back to the original shop u bought or shoot direct to WD.

Get it done before gst smile.gif
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