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 Importing supplements problem

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NightHeart
post Mar 22 2019, 10:13 PM

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QUOTE(bongorider @ Mar 21 2019, 05:01 PM)
I ordered 2 items from iherb. 1 was preworkout, the other was theanine pills.  1 bottle of each, obviously for personal use.
DHL message me to say the health department are holding it and I cannot collect unless i regsiter as an importer with FOSIM.

I tell them clearly 2 bottles is personal use and this is not even prescription medication, its supplements, i.e. FOOD.  They say procedure is I need to register with FOSIM or they will return to sender.

FOSIM is basically  you need business permit number, and you need to register yourself as an importer of food.  Which obviously is ridiculous to receive 2 supplements, so I just told them to forget it.

I'm not really happy with iHerb and I advise Malaysians to not use the site.  I've ordered from many Malaysian sites and never had a problem.  THis one seems to have a .my website, but it's actually importing from Korea or somewhere overseas, so there's a high chance your shipment will get stopped and if it does, forget about it.  There's no warning on their website.  It's not like we're ordering illegal or even borderline stuff.  This is stuff I can go to the mall and buy from GNC (same ingredients different price/quantities only).

So lesson learned is don't use iHerb, or other foreign sites to import supps.
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Actually any supplement needs to be registered (that FOSIM) before it can be legally brought into our country. Not just iHerb, but any other sites that ship your supplement from overseas to Malaysia will get stuck. If somehow it passed through, it's your own fortune but you may not be lucky all the time.
bongorider
post Mar 23 2019, 08:33 AM

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QUOTE(NightHeart @ Mar 22 2019, 10:13 PM)
Actually any supplement needs to be registered (that FOSIM) before it can be legally brought into our country. Not just iHerb, but any other sites that ship your supplement from overseas to Malaysia will get stuck. If somehow it passed through, it's your own fortune but you may not be lucky all the time.
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yeah that's what I said, iHerb or any foreign site. Be careful as some sites have .my in the name but are not Malaysian, always check first they should tell you where they ship from
Solar Calendar
post Jan 29 2021, 05:08 PM

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Aiyo why so ma fan need to import from overseas? Local don't have sell meh. Search harder mah. Now local brands got more extensive product portfolio. Why need to use iherb?
davg28 P
post Feb 16 2021, 08:04 PM

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Hello! As I understand, this is a problem for many people. Not everyone needs extra vitamins or protein if you get it from food. You always need a doctor's consultation.
hackjie
post Mar 16 2021, 07:37 PM

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i bought 1 bottle of vegan protein from My protein (RM70++) last week. Sent from Singapore via DHL, today received the bill from DHL said I need to pay RM 80++ (import tax + service charge) for my parcel.

This is ridiculous, they put my tariff code as 2106.90.4900 (classified under 'others - 20%'). Anyone have any similiar experience? I called DHL and asked them to open a dispute case already.
atrashcan
post Jul 10 2021, 03:04 PM

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Hi guys, i bought some pre workout supplements that contain chems not approved by FDA and its currently stuck with customs. Seller used DHL Express (damn didn't know this). So how now?

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