At last I've done everything... Connection terminated for one whole week.

Here's the log:

15 May - Went to terminate my Streamyx which is under my mother's name. Staff recommended me to terminate my Streamyx, change phone number and register new Streamyx on it.

22 May - Termination still not done, went to TMPoint again and staff promised to terminate on that day.

24 May - Nothing is done still. Went to TMPoint again and staff sent email to terminate.

27 May - Tired of waiting. Went to other TMPoint to register new sub line and Streamyx. Went to previous TMPoint to ask them hold everything except Streamyx termination.

29 May - New sub line installed with problems. Problem solved on 2 June.

31 May - Old Streamyx account terminated.

3 May - Went to TMPoint to rush them. Account was created on that day and received confirmation slip. Appointment slotted on 4 May 11a.m.

4 May - Technician FFK-ed.

5 May - Technician came at 2.45p.m., everything was done at 3.30

Now HP website under maintenance and hotline's not operating... Have to wait for Monday to call them for Netbook stuff.

This is the worst customer service I've ever faced. Termination alone took 2 damn weeks and I have to keep rushing them. I went to that TMPoint thrice just to terminate. Home line also had problems and I have to keep calling the contractor and 100 to fix em. I also have to terminate main home line and change the sub line to main line now... that's the repercussion for not having to wait for 30 days. Have to pay RM30 for homeline(sub) installation also.

Luckily I've changed to other TMPoint and that TMPoint is better... at least I received confirmation slip which is something that I can't even reach at previous TMPoint.

My advice to those registering: Make sure you get the confirmation slip at all cost! Else you're not being entertained.