QUOTE(fadthil @ Jun 5 2010, 03:09 PM)
Able to ship to Malaysia is one thing... but do their customer service as efficient and reliable as Amazon if anything happen to your order... will they answer your email, do they do 'proper' refund, will they send a replacement order if your parcel gone MIA?? All to consider.... but then again, if you never try, you'll never know would you?
Once, it took nearly 1 week for Tower.com to answer my email!!?
Amazon answered my email in 3 mins after I sent and I was stunned!!!
...and that was just last week... 
I placed ordered this morning and I did write to their regarding email confirmation. Just now, I check my mail, I received their replied:Once, it took nearly 1 week for Tower.com to answer my email!!?
QUOTE
We typically respond to messages within one (1) business day, excluding holidays, which may take longer due to the high increase of traffic.
Just now I also received another email regarding my order:QUOTE
You will receive a shipping confirmation e-mail once your order is shipped.
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bla bla bla...
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Intended Shipping Method: 10 - 20 BUSINESS DAY DELIVERY .
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So, the response still ok. The only thing is their didn't send you order confirmation instantly (or at least within 30 mins). Seem like their also got order confirmation and shipped confirmation..
bla bla bla...
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Intended Shipping Method: 10 - 20 BUSINESS DAY DELIVERY .
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Jun 5 2010, 03:20 PM

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