Hi everyone,

I just realised that my palm rest (right side), the edge of my mac has a gap. As in a part of it broke T_T i know its a common problem with the whites but do you think Apple will replace it for me ?

I bought my mac about 13 to 14 months ago and the cracks started appearing maybe 2-3 months ago but i never bothered because it was just a small one and i'm not in Malaysia at the moment... So, i don't know if the Korea apple store will replace it for me, plus language barrier is going to be a huge problem T_T unless i wait until i return to Malaysia in August.. T____T

Here's a picture of the crack...

What do I do

Whoah that is one hell of a crack for the macbook white.

Where are you man? Russia , ukraine , czech , romania ?

I reckon she's in Korea because she asked about Apple Korea.

im in korea

@huiyin_hsu,
Am not sure if you'll be able to get it replaced since it can be considered as a "wear and tear" issue but no harm trying.

If you have ACPP, best to give them a call and make the report; explain you're in a foreign country and can't speak the language and see if they can get something done for u; and at the v least it's been reported so time is no longer the essence.

Send the Mac to any nearest Apple Authorized service center or Apple Store, refer to any certified Apple Tech. Get them to refer to "TS1964" on Apple site. They will know what to do.

oh my gosh! that would hurt very much to see a mac like dat... but it's a common problem recognize by apple, so i think you'll be able to replace the cracked case.

thanks for all the suggestions... its extremely difficult to communicate with the people in korea especially since they don't speak english (and they don't even make an effor to try T____T ) but yeah.. i am thinking of using the photo and getting my sister or someone to got to Malaysia apple to check it out.. do you think that can work ??

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Added on March 29, 2010, 12:59 pmbtw, i tried searching for "TS1964" on the apple site but couldn't find anything ? what is it about actually ??

thank you !

This post has been edited by huiyin_hsu: Mar 29 2010, 12:59 PM

I hope it is still under warranty or ACPP.

That article is only viewable by Apple certified technician. It's on the recall of crack topcase for MacBook.
How long you'll be in Korea?

There's no need to "check", you have to send in your MacBook in the end. Just follow my instruction and Apple will exchange the topcase for you FOC.

@Kernkraft : no its not T_______T
@wei : even without applecare i can return rite? I will be back in Malaysia late July.

hey there huiyin,

i faced this problem before with my early 2006 white macbook, got it replaced as well while i was under warranty, they need to take out the entire top cover and replace a new one.

But after 2 years of using the new one, it seems the keyboard stops functioning properly. (yes, wtf @ apple’s product)

It’s a known defect in the design for the macbook, as long oyu're under warranty, there’ll be no problem in getting it replaced, and what’s more important is apple’s warranty is for worldwide IINM ??

if you do not have applecare, expect to pay around RM550 - RM600 for that replacement. So I ended up didn’t both and get myself a keyboard instead. Damn.

But about my issue, you can search at this forum. I did make a big hoo-hah on how they scratch my brand new macbook after the replacement. So, good luck!

woa...lucky my got acpp.juz prepare 1 day will be like that

@siaukia, i mean it dosen't really bug me lah, but sakit hati look @ it like that.. hopefully wont cause any internal damage if can fix fix lor.. if cannot then its ok i guess

its a known fault, where apple recognises it as a design defect. If the machine is under 3 years old, it doesnt matter if you have apple care or not. it will get replaced. hope this help

theres a lenghty thread about this issue somewhere on this board.

I had a crack on my 4+ year old black macbook, after enough whining they eventually fixed it for me for free.

Sometimes they will... they are apple.. i work for them there in Australia.. we've got many of them changed under the program... one of the reasons why the updated the white macbook,costing apple to much money for free replacements.. lol

I replaced mine early this year for free. And my MB is more than 3 years.

I guess Apple will replace it due to their policy of cracked white macbook. I think you should bring it to authorised apple store and try asking.

a friend of mine had the same problem..took them 2 weeks to replace for free.

did she still have the warranty or some sort? which apple centre did she go to?

He was still under warranty, he send it the shop he got it from perth.

as far as australia its ok, with or without APP..like i said, its a design flaw that apple made.

Wow. That isnt just a crack! Its chipped off. Good luck with the apple ppl. Btw how much we have to pay for a new one?

i guys, can anyone guide me for a replacement? i have a 2007 macbook white n it has a very much cracked armrest just like ts. unfortunately it's already more than 3 years and no warranty left. which i dont know is which apple shop should i head to? isit possible to replace regarding my situation? thanks =)

where do u brought it..? it'll quite costly also cz yr warranty is over.. btw gud luck for you to get the replacement from these center :
http://store.apple.com.au/asia/FMPro?-db=a...x=70&-find.y=18

They replaced mine even though it was out of warranty (haha by like 3 years) because apple care made me truck my macbook to the service center get it fixed, leaving it there for more than a week, then telling me that they can't fix it because its out of warranty.

I complained like hell b/c there was an extension program for it and the time period had just lapsed and I didn't know about it until recently. They finally gave in and replaced it for free.

Over the 4 years I've had my black macbook I've had the following replaced for free:

1. Logic board
2. Battery
3. Crack palm top
4. and most recently, HARD DRIVE....the most frustrating of them all because it just failed. Luckily the extension program was there, and Apple quickly replaced it (for free) with a larger hard drive, but I lost all my photos

So the lesson to learn is

1. NEVER NEVER EVER buy 1st gen Apple products
2. Backup your data!

my new macbook white has a very very very thin line on the left palm rest. WTF seriously? It's only 2 months old.

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Added on April 25, 2010, 3:57 pm



This post has been edited by static: Apr 25 2010, 03:57 PM

It seems that the new unibody macbook white is suffering the same fate as the previous generation, but at a much faster rate (cracks occuring after just a few months of usage). Head on to macrumours forums, you will find that there are others who are complaining about it too. It just that Apple hasn't publicly acknowledge it yet.

Sigh, i am heartbroken now. Though it is barely visible, somehow i'm pretty sure there will be more . Gonna get moshi palmguard now. Stupid Apple *curses*

Eh, Im not sure if my gf's macbook white faces the same fate as you guys as it is protected by moshi palmguard.. Where exactly that you guys get the crack? Somewhere at the btm edge? Or the side edge?

I got mine on the top of the palmrest. Might be a scratch, but i will bring it to Machines this coming weekend for it to be looked at. Then perhaps, see what accessories i can buy hehe.

Oh top section.... Hmm I guess I couldnt check it out as its covered by the moshi palmguard... Mac shop all products so expensive.. I want to buy also tak sampai hati cause so expensive =(

RM120 for the palmguard . How old is your MB? Mine is only 2 months old, MIGHT be a scratch, but we'll see. I check the other sections of the MB, seems to be okay. But i didnt remove the Speck cover, cos it's too tight. Cannot remove it LOL.

maybe u or someone was wearing a watch/bracelet while using ur macbook?

the speck cover quite hard to take out hehe...b very2 careful la, u might break off the latches ;p mine cannot put on dy haha

My gf's macbook white is bought in January so till now about 4 months plus...

LOL so delicate ar the speck... Hmm need to think carefully as its quite expensive... RM160 for the speck see thru satin... Didnt know it can break so easily.. haha

I dont weat watches at home, perhaps isolated case that i didnt realise. *kek sim* ...

But, my Speck case full of scratches on the top part dy cos i put in my bag. Thought if get a foofbag, can protect it from further scratchings, but apparently the foofbag wouldnt be able to fit the MB with Speck

my previous macbook suffered from this problem too
wonder if i can get it fix
anyone in malaysia without warranty was able to get this fixed for free ?

I know the old model of macbook white does have this problem and apple gave free service for it eventhough no warranty... But so far the promotion has ended and Im not sure now will they charge for it... Maybe can call them up and ask..

hmm will give it a try after my upcoming competition then
thanks

Erm. I thought the crack is a known problem publicly acknowledged by apple? I don't think it is a "promotion". It is more like you can get the crack(s) fixed anytime even though your warranty has expired.

Yea I have used the wrong term promotion. I wanna explained apple made a specific duration for them to repair it. Its not forever available as Ive read the previous pages.

Is it only limited to the palmrest area? Coz my MB white the crack happened at other place, which is directly beside the ventilation exhaust.

I don't think there was a specific duration stated for macbook white users to repair their cracked palmrest (or other areas). Referring to http://www.appleinsider.com/articles/09/04...ks_casings.html, as long as the crack is not caused by human abuse, I guess you can fix the cracks for free, regardless of whether your macbook is under warranty or not. Anyone can correct me if I am wrong in any way. =)

Ummm there is a special case where all the macbook white have cracks and apple acknowledged that its their fault and provided free service for a period... But as some forumers did get the free replacement eventhough after the period after discussing with the service person..