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Help Cracked Palmrest !, Will Apple replace ?

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dj.sars
post Apr 27 2010, 07:45 AM

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hmm will give it a try after my upcoming competition then
thanks biggrin.gif
dunkiedonuts
post Apr 27 2010, 08:36 AM

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QUOTE(tarvalslain87 @ Apr 26 2010, 11:50 PM)
I know the old model of macbook white does have this problem and apple gave free service for it eventhough no warranty... But so far the promotion has ended and Im not sure now will they charge for it... Maybe can call them up and ask..
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Erm. I thought the crack is a known problem publicly acknowledged by apple? I don't think it is a "promotion". It is more like you can get the crack(s) fixed anytime even though your warranty has expired.
tarvalslain87
post Apr 27 2010, 05:02 PM

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Yea I have used the wrong term promotion. I wanna explained apple made a specific duration for them to repair it. Its not forever available as Ive read the previous pages.
chingwooi
post Apr 27 2010, 07:02 PM

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Is it only limited to the palmrest area? Coz my MB white the crack happened at other place, which is directly beside the ventilation exhaust.
dunkiedonuts
post Apr 27 2010, 08:23 PM

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QUOTE(wei @ Mar 29 2010, 09:57 AM)
Send the Mac to any nearest Apple Authorized service center or Apple Store, refer to any certified Apple Tech. Get them to refer to "TS1964" on Apple site. They will know what to do.
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I don't think there was a specific duration stated for macbook white users to repair their cracked palmrest (or other areas). Referring to http://www.appleinsider.com/articles/09/04...ks_casings.html, as long as the crack is not caused by human abuse, I guess you can fix the cracks for free, regardless of whether your macbook is under warranty or not. Anyone can correct me if I am wrong in any way. =)
tarvalslain87
post Apr 28 2010, 01:16 AM

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Ummm there is a special case where all the macbook white have cracks and apple acknowledged that its their fault and provided free service for a period... But as some forumers did get the free replacement eventhough after the period after discussing with the service person..

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