Roccat distro is sucky big time? Look at how many delay and delays during the first shipment to Msia As expected, RMA also sucks!
QUOTE(MichaelJohn @ Nov 3 2011, 02:12 PM)
Yea man
Haven't heard any news about my Kave
QUOTE(celciuz @ Nov 3 2011, 04:30 PM)
Mine soon going to be 3 months for RMA... tsk, this is terrible la the distro. What's Roccat's distro? Gonna avoid any product by that distro from now on.
QUOTE(wuakaka91 @ Nov 3 2011, 04:54 PM)
Is true.. alot of sucks distro in malaysia.. BUT, we have to know whether its your seller problem or really the distro problem.. We have to know the real story before we condemn the distro ma... muahaha... i met quite a few lousy distro before, i mean, warranty eff-ing delay... who knows.. its LYN seller problem..
Added on November 3, 2011, 5:11 pm Wow!! How come your Sota is not eligible for warranty?
Well guys not to be "biased" but I think you guys should check with the seller. So far regarding RMA/Warranty for Roccat products, so far not much issue which got the return in LESS than 4 weeks and sometime within 1-2 weeks (mostly)
FYI, some seller like to "collect" RMA thingy b4 send for warranty thus casing the delay = shortcut blame distributor
Well guys not to be "biased" but I think you guys should check with the seller. So far regarding RMA/Warranty for Roccat products, so far not much issue which got the return in LESS than 4 weeks and sometime within 1-2 weeks (mostly)
FYI, some seller like to "collect" RMA thingy b4 send for warranty thus casing the delay = shortcut blame distributor
The problem is my friend actually bought a version of the Kone that is supposed to be recalled back because of some manufacturing flaw that makes the scroll wheel prone to spoil.
Supposed to be a one-to-one swap for a defective model, but it took them 3 months to RMA.
The problem is my friend actually bought a version of the Kone that is supposed to be recalled back because of some manufacturing flaw that makes the scroll wheel prone to spoil.
Supposed to be a one-to-one swap for a defective model, but it took them 3 months to RMA.
The problem is my friend actually bought a version of the Kone that is supposed to be recalled back because of some manufacturing flaw that makes the scroll wheel prone to spoil.
Supposed to be a one-to-one swap for a defective model, but it took them 3 months to RMA.
I encountered similar issue, but not sure if my batch is faulty or not. But the scroll wheel spoiled in less than 3 months. Also took long time for RMA...
Answer/Mushkin's RMA is fine. I send all my customers to RMA directly with them, and with the right person. It gets done the same day usually since there is no fixing most parts
anyone has experienced roccat/logitech/steelseries?i want to get some feedback
Added on December 18, 2011, 4:10 pm
QUOTE(lingloong @ Dec 4 2011, 08:24 PM)
Well guys not to be "biased" but I think you guys should check with the seller. So far regarding RMA/Warranty for Roccat products, so far not much issue which got the return in LESS than 4 weeks and sometime within 1-2 weeks (mostly)
FYI, some seller like to "collect" RMA thingy b4 send for warranty thus casing the delay = shortcut blame distributor
in short,roccat should take from lingloong?xD
This post has been edited by keanoppy: Dec 18 2011, 04:10 PM
Answer/Mushkin's RMA is fine. I send all my customers to RMA directly with them, and with the right person. It gets done the same day usually since there is no fixing most parts
Yes 2nd to that their RMA turn-over is among the best among all distributor I deal with currently
QUOTE(keanoppy @ Dec 18 2011, 04:08 PM)
anyone has experienced roccat/logitech/steelseries?i want to get some feedback
Added on December 18, 2011, 4:10 pm in short,roccat should take from lingloong?xD
Finally got back my Roccat Kone which I RMA months ago due to 1. double click issue and 2. faulty scroll wheel.
I got it back, and was told my unit was replaced with a refurbished unit. And to my amaze, the refurbished unit was even more worn out than my 6 months old Kone back then!
I'm very disappointed with Roccat, my first and last time buying this brand ever... Both Kone and Sota failed on me.
Any kova+ user here? What is your opinion on this mouse in terms of durability? Does the rubber coating started to peel off after a short period of time or started to show signs of wear and tear?
This post has been edited by RyoKenzaki: Jan 16 2012, 05:14 AM
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Wow, mine's used only for about 6 months and also kinda bad already... cannot tahan instantly I changed to a Goliathus instead, no issue with warping like the Sota .
Dec 4 2011, 08:24 PM
who knows.. its LYN seller problem.. 
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