Hello guys,

Today, I would like to ask question about the warranty offered by Dell. I want to know whether the warranty is only applicable at local or global? For instance, if I have bought a laptop from Dell Malaysia and bring it over to Germany. Suddenly, laptop got problem and need to fix it with my warranty. Does it valid?

iirc, 3 years warranty is international warranty

Do you mean by this: "3-year XPS Premier Service with 3-year CompleteCover" ?

Yes.. any of the warranty carry 3 years from dell will straight away change to international..
Means
1 or 2 years = local warranty
3 years above = international

just call dell , for further inquiry . Is much safer and more reliable sources .

Wunderbar (Excellent) ... Then, I have no worries of buying at Malaysia ... the laptop at Germany was extremely EXPENSIVE ...

Going to buy any product of dell?

For the time being, I'm choosing between Dell Studio XPS 16 and Alienware M15x. For Dell Studio XPS 16, I want to wait till it refreshes its GPU and see ...

This post has been edited by Jeffrey1987: Feb 20 2010, 02:21 AM

ow..
Think twice .. I been confusing abt choosing m17x and G73 last time.. Finally , AW is on my side..
Try think of it usage, design, budget, and quality..

Yea, Alienware M15x Nvidea GeForce GTX 260 is really tempting ... Oh yea, do you know the cover or lid of AW is made from what materials? Plastic or aluminium?

Try check on AW's discussion..
Im not really rmb this.. for m17x , aluminium for sure cause have review so many.. for m15x, Im not sure, but if not mistaken, we taking abt this in AW's discussion b4, is aluminium too..

I.C ... cause I like aluminium brushed lid ... looks cool ....

Try google it.. or notebookreview..
u will find out the answer there..

Requirements for Dell warranty in oversea countries are
1. Need to purchase any 3 years warranty at time of purchased of laptop.
2. Country of destination have similar model.

I think Dell Studio XPS 16 and Alienware M15x should have no problems on fulfilling these requirements but I do have a question. The keyboard for Germany laptops are a little bit difference than Malaysia. Does this void the requirements?

---

Added on February 20, 2010, 6:23 amCurrently, I'm at Germany. I can't afford to call them as I afraid they will charge me ( I mean by Telco charges ) ... Thus, I choose to request assistance from here 1st ...

This post has been edited by Jeffrey1987: Feb 20 2010, 08:21 AM

you can always email them, and its foc of course...

Yea, I most probably will e-mail Dell Malaysia and Deutschland regarding on this matter ...

sa_inspiron_dt@dell.com

Thasnim Abdul Gafoor
Dell Services - Technical Support
SA Online Team


you can try emailing this person directly since he is the one that explain everything while i am studying in overseas

Thanks so much Mr. Doctor for your contact details ... Anyway, where you bought your laptop last time? At Malaysia or foreign country?

no problem at all, my friend

i brought my babe here, without contacting SA or what-so-ever. so i didn't get a discount like others get

You bought your laptop at Malaysia and brought it to oversea during your study there? So, do you extent your warranty then? local or international ....

hehe.. nope. i don't give a damn actually about international warranty actually since i frequently back to Malaysia

I.C ...

hello guys, how come you guys know 3 years complete cover + 3 year premier warranty service means international warranty?
from where u guys got the source from

very interested to know cuz wanna upgrade mine to 3 years before my unit arrive. still can upgrade rite?

Hmm.. Michael..
I think urs after upgrade to 3 years warranty also will change to international warranty yea..
I have this news from my SA, is true, i have call dell service and asked before..

ANY 3 years warranty will do. Not necessary complete cover.

When you all say local warranty, does that mean that its only covered within the country you purchased the laptop from? Because I heard my friend saying dell's default warranty (one year) is covered in the ASEAN region. Need confirmation from experienced dell users. =)

Local warranty means warranty within Asia Pacific if you bought your laptop at Malaysia.