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 Thunder Match Technology Official Feedback Thread, Talk to us!

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karhoe
post Jan 26 2010, 10:33 PM

Look at all my stars!!
*******
Senior Member
6,238 posts

Joined: Sep 2005
From: Kuala Lumpur


Your shop has the worst service ever la

Many years ago I bought FEW HP printers, and some toners, total purchase up to 1k +

As I was rushing, I did not ask to test the printer before I left, but later on I found out the printer was not working. I went back to the shop the next WORKING DAY and they confirmed it was not working.

Then the salesman said "For HP printer, no 1 to 1 exchange, we must send back to HP for DOA approval only can give you new one"

I'm like WTF, then another salesman rudely told his colleague "Aiya, suruh dia balik HP la, kita dealer ma"

Fine! I went to HP Towers from Lowyat Plaza and over there I was told really HP is just the distributor and for 1 to 1 exchange, it must be done at ThunderMatch !

So when my boss found out about this, the poor HP dude got some 'firing' over the phone although it is not his fault at all. So the HP dude only gave me a DOA approval and I went back to Lowyat Plaza ON THE SAME DAY !

Then the salesgirl acknowledged "Oh, actually we can give you one to one, we didn't know that"

I'm like, FUCUK YOU

So ya, blacklist Thunder Match already
karhoe
post Jan 27 2010, 07:14 PM

Look at all my stars!!
*******
Senior Member
6,238 posts

Joined: Sep 2005
From: Kuala Lumpur


QUOTE(WjLye @ Jan 27 2010, 01:40 PM)
lol...that was many years ago. I think the service is okay now. As i send my compaq laptop back a few months ago, immediately they checked serial (to confirmed i bought from them) and say they can send it back for me for warranty. I'm quite satisfied.
So, let it pass.
And i agree on the salesperson part...SOME of the salesperson in LYP (LYP, generally, not TM) is always unattentive and not serious. Some even show "muka menyampah" when customer enquires about their product.
*
Ya, the last time I went was last year, I still see some "muka menyampah"

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