QUOTE(jimmy.soo @ Jan 25 2010, 05:09 PM)
which SA and which branch?
I hope i can drop my order too..... due to the freaking stupid SA
too bad i've signed the loan (even the LOU needs to be renewed due to expired), paid the downpayment.....
Can i still cancel the whole thing i wonder...
i booked from Old Klang Road ...
my case is abit..messy..i was not informed and the SA, Banker not even want to follow up my case.
i booked the car last year Early December, and 1K booking fees as standard...
And i wanted to trade in my old car..and ask the SA, should I pay 10% on it? He confirmed no need as I trade in my old car with the branch..
also, he CONFIRMED will settle the old car bank loan, the insurance transfer , new car loan , number plate , my old car re-sell value stick at 49K on 2010 and everything...and no need 10% down payment, CBU unit, confirm can get by end of this week..
AS he is the BRANCH MANAGER over there..i should trust him..
day later, i paid him rm 360 for the new number plate booking, and also the document for loan application..
2nd week of Dec, they only submit my bank loan application. to CIMB and got it approve before 18 Dec and I rejected as too high interest.
on 19th I asked the agent to submit to other bank and got it approved same week..
But no one inform me..as i also out from Malaysia for one week..Roaming was On..no SMS or CALL from them
on 28th when i return to Malaysia, i called the agent, how was everything , He confirmed everything is Ok.. Bank Loan Approved, Waiting for car allocation, Number plate also ok..this and that.
On 10th Jan, i called the agent again, how everything/..why no bank call me to sign LOU, and no black and white for my old car re-sell value, how was my old bank loan settlement??
he laughed at me..no need to signed upfront..new process..sign on the day my car deliver..
including new bank loan, old bank loan settlement, Jpj transfer name, new car registration..
i was like....hm..can be done??
2 day later, i bump into a friend who wanted to get forte as well..but from sri petaling branch.. and i've the sales from sri petaling..how the process for naza ?
she said..
1. I need to pay 1K booking
2. I need to get bank loan approved, Sign LOU
3. I need to pay balance of 9% or 10%
4. By doing 1-3 Kia/naza will only allocate car to me
5. Normally, the used car agent will give me black and white on my used car value that agreed to be trade in
6. the agent or the used car agent will need to go my old car bank to settle bank loan.
by listening those, i call the agent again..he said no probem..all done..this and that...i really dont believe him and i personally went to branch and see the other SA.
they confirm what have been told by the Sri Petaling agent is true..
and CONFIRMED i cant get car by end of this month of Before CNY..
and i need to pay 10% and sign LOU only they will RE-Q and wait for the allocation..
and no more CBU unit..
I already drafted out the email and wanted to complain to KIA/NAZA Malaysia and KIA KOREA on the SERVICES gotten from NAZA MALAYSIA is sucks..
Even they allocate new car to me now..i already no mood..super potong steam with the services and info that MIS LED me...
feel like a fool that I as a consumer that I have to beg the Dealer to sell car to me..