Hello looking for advice to buy from this shop... anyone exoerienced buying from them?

how about warranty and stuff

thanks

internet shop?

Bought alot of stuff from him. Recommended.

You can try this, http://modernopc.com/store/index.php

Bought lots of item from them, great and fast service.

bought nearly RM10k worth of items from castleit, reliable seller.

yeah, n the owner now owns a kinda luxury car for his age

the price is low than lowyat. damn good.

this seller is the best online seller i never saw before,fast respond,always lowest price,sometime dont have but it is still ok,attitude the best,very recommend for this seller.

Yes. Trusted.
Read about product info or pm him directly for warranty.

Beware of this seller CastleITOnline

1. Stealing my store image (S-View Cover for Galaxy S4 actual snap shot)
2. Copy our store format 1:1
3. Replace our watermark with his watermark

& start selling product at Lelong store. Contacted to remove, but refuse to remove. Stealing is not good man, if u really on business go make/snap urs & stop hijacking people effort.

Perrghhh... old thread year 2010 also revived?

You guys maybe have some good experience with Castle IT but I don't.
I'm an IT Executive in 1 company & we were sourcing for a scanner.

After discussing with my manager, we found Castle IT price was the lowest.
So we've decided to purchase from them, not knowing what kind of seller he is.

1. I asked Mr Wong to deliver the scanner to my office himself, but he said my office which is just 41KM away from his shop is "Too Far". I told him I will pay upfront before he come to my office, not pay when he comes to my office, after that, he didn't respond anymore. I also inform him the reason why I ask him to deliver the scanner himself so both me & my manager could get to know him directly so that we can build a long term business relationship, but he still refuses.
2. When I ask for his bank account, he replied shortly in 3 hours. But after making payment, it took him more than 24 hours to acknowledge that he has received the payment.
3. After he has responded, to my surprise, he told me distributor has no stock, had to wait 10 days for the item to be restocked. He didn't check for stocks availability before giving his bank accounts.
4. On the next day, I emailed & Whatsapp him asking him to reconfirm with his supplier on when can the scanner be delivered to my office, he did NOT respond at all, even until now.
5. I can see him reading my Whatsapp messages but he refuses to reply at all.
6. He also deleted 1 of the question I've posted in his lelong.com.my sales ad, the question consist of 1 complain on how he refuse to respond to both email & Whatsapp.

So to anyone whose thinking of buying from Castle IT Online Store, think hard before you make your decision.
Their prices maybe cheap, but it's NOT worth the hassle.

This post has been edited by sHawTY: Jun 26 2015, 04:28 PM

So, have you received the item? I have bought 3 times from them. The first two were all good First about RM1.8K and second was about RM2K. Both complete or almost complete PC build components. But this third time, it happened to be that the item they list as available is not available. They say they have the policy that they do not guarantee the availability of the items listed but I tell you, if the item is not available, why list as available.

Even if the item only left one unit and someone else bought it just a few minutes earlier than me, the lelong availability quantity should detect it right, and quickly stated as sold out. I mean they use stock software that records purchases. The thing is, I think they just put any number when listing the item. Then you the customers, thinking the item is available made the payment. To me that goes against the very definition of a business deal. The purchaser must know the availability, even if it is not available, I can contact them if I know the item is not available, should they state it as sold out.

What makes me angry is that they don't even try to call me, they just sent me PM to notify about the item that it is not available. PM is okay but if problem like this occur, you should at least call the purchaser (furthermore the purchaser already transfer thousands of ringgit) to inform him about the situation, or kautim the situation. And when I call, that Mr. Wong desn't even bother to pick up, then he sent me sms saying that just whatsapp him but when I whatsapp him he doesn't even bother to read. he did reply though but the tick doesn't turn blue at all. Now the problem has gone over a week and nobody is calling me. My first two purchases were all great, I even applauded castleIT's PM, their attitude, the language they used, very ncie and reassuring. But when this item not available problem happened, it's like they don't know how to deal with it.

I have dealt with him recently, totally trustworthy with a little bit of communication delay....maybe due to him running around to deal with stuffs.

This post has been edited by Ikruga: Sep 27 2015, 04:30 PM

Bought with him before and the service is quite good.

Currently dealing with him again. Bought 2 Dell U2414H monitor (http://www.lelong.com.my/dell-monitor-led-ips-23-8-u2414h-vga-hdmi-dp-mdp-vesa-mhl-usb-castleit-170861747-2015-12-Sale-P.htm) from him when the item is still available (on 12/12/2015) and until now the status is still "Buyer Paid". Just checked the item and it is sold out. Didn't received any notice from the seller.

Anyone know how I can contact the seller other than PM in lelong?

They don't leave any phone num or address in lelong?

Never try calling them?

Have whatsapp mr wong but he haven't read it yet. Probably received too many whatsapp. Will call tomorrow if he still haven't replied.

...

This post has been edited by xperiaVuser: Jan 31 2016, 12:02 AM

PMed and sent reminder twice. No reply yet. I usually trust the sold out features in lelong. Even if it sold out after I make the purchase, I dont mind if the seller contact me asap and tell me whether the postage will be delayed or exchange with other similar item. its a purchase of rm 2k+..

thanks for heads up.
will try him

...

This post has been edited by xperiaVuser: Jan 31 2016, 12:01 AM

He did replied to my whatsapp today. Exchange some message with him and then he's gone. Haven't finish the conversation yet. Probably need to wait for tomorrow for another response. Any calls wont be answered.

In terms on trustworthy, he is a trustworthy seller. But make sure your item is available (by asking first) before making any order.

Any other recommended seller from lelong to buy PC stuff?

Why must buy from lelong, lots of place got sell, lol

easier process and familiar with the interface. Easier to find trusted seller. I do search other places too.

for PC, this kind of expensive stuff, i normally buy from stores. To make sure the quality and experience it first. Only cheap things are from online.

Lousy seller

Do you mind to elaborate...?

Text him inquiry took forever to reply or get back

I think they're a 1 or 2 man show. Always busy

Bought minor items twice, both times they didn't include receipt . but delivery is fast

Well this implies if ur wanted item is available in the shop. Other ppl would like specific item or brand they don't usually go OK when the shop saya they don't have this and wana promoto THIS other stuff. Usually online shop sell more variety compare to retail shop, retail shop only sell common ppl like brand and what they think will at least sell fast so can make money faster......

Nowadays online shop price not much cheap compared with retail shop in low yat

Buying things from Lowyat plaza just pisses me off. Irritating sales people.

Agree!!....when u smile they smile when u don't buy they give u the middle finger. Now lowyat not like those days, now like pasar ikan masin. Cramp place to walk and very noisy.

I did not say that its cheap im just stating that the variety of product that online shop carry is more compare to normal shop. But still yes online is still cheaper then retail u just need to look for the cheaper bargain, i just bought a graphic card msi gtx970 gaming for rm1300 online new....u go to shop and asked them how much...u will be shocked.

Lowyat plaza shop also can get same price, claim warranty more easy

I paid 2.7k for a Dell desktop from Castle IT. Received the item without RAM inside. Complaint to this Wong at Castle IT. From the time I paid until after 1 month, still no solution. The desktop still cannot work without RAM.

He only ask you to email or whatapps, he never pick up the phone call. And his reply is slow, and in email he keep say wait for next week when I ask when can solve the issue.

That's why, I prefer cod or shop if buy whole set, at least can test on the spot, now aday online seller price not far from based seller, I willing pay few more bucks rather then headache

This post has been edited by shirogawawa: Mar 1 2016, 05:07 PM

umm online is bestbu buy 1 item don't ever buy so many mix stuff. They might miss place. What I usually do is buy 1 and then buy another one so I have lots of item separate buy. If u don't know how to setup and configure ur own PC preferred to go to the shop locally, don't ever buy online accept From DELL or hp or Lenovo. I have bought hundreds of PC from them and all arrived exactly and rma is a breeze.

On 7 Feb bought viewsonic projector from him for RM2.8k

On 10 Feb ask him if he posted already. he said in 2-3 working days. then ask again why so late when clearly advertise 24 hour delivery. he said no stock and need to wait 2-3 working days.

On 13 Feb pm me in lelong said item sold out and unavailabe. so i ask for a refund. i pm, whatsapp him for a refund after got the pm on 6.39pm.

On 14 Feb i whatapp on the morning, afternoon and evening and he didnt even bother reply a single word. that night i saw him online on whatapp and give a lengthy complain and he didnt even bother to reply.

After tht im super pissed and threaten to leave bad rating, report to lelong admin, report to tribunal, report to MCMC and SOCIAL MEDIA VIRAL.
5 min later he reply said sorry and 1 min later got full refund.

CONCLUSION : GOOD TO DEAL IF HE GOT STOCK BUT A HASSLE TO DEAL IF HE GOT NO STOCK
CONCLUSION ALSO : NEVER BUY FROM HIM AGAIN.

This post has been edited by hasanisntfear: Feb 15 2017, 12:56 AM

You contacted this number? 012-8222274

May I know all you delay paid items claim back? Tq

Guess I'm not going to buy anything from castleIT
Its true it took forever to reply with just simple question about a stock.

Friday 9/06/2017
I just make payment to him for Radean Fury on Friday morning.
He PM me throught lelong on afternoon that he got no stock and ask me if i want t swap for another card. so i ask if he got another gpu .
he reply me gpu that he got stock without price.i ask price he go silence.
i PM him again for MSI R9 380 and how much price and if he can give me for below RM 700 i would like to order 2 of it.He reply and said will arrange R9 380 and will contact me ASAP.than he go silence

Saturday 10/06/2017
I PM him again to confirm that he should give me 2x MSIR9 380 to replace 1 R9 Fury as price diffrence is double.
He reply to me if i ok with ASUS r380. again change from MSI to ASUS. I ask for price.there he go silence whole day. I PM him again said i want full refund.Until now no reply.what a nightmare to wait for his reply.

This post has been edited by peja5081: Jun 10 2017, 09:29 PM

I'm about to buy some stuff from them.. but after seeing all this feedback, im quite hesitate. i also checked their lelong page and they seems to be slow in replying message.. some took a full week to reply, LOL !

Planning to buy some parts from them but after reading all the comments and feedback in this thread...i think have to find another alternative seller...

I'm in the process to RMA my motherboard that was bought from them.
Hopefully will go smooth.

Apparently they have been ignoring my attemp to RMA my motherboard.

Filled in their RMA/Warranty form 2 days ago, and they still haven't contact me. Send an email to inform them about the RMA/Warranty form that I filled in before, and still they haven't reach me.

Sigh...

Have you tried to call them? What did they said

Not yet.
I send then a message through fb messenger yesterday, waiting their reply.
I just want to ask them first do I need to send just the motherboard or including
all other things that came with the box (driver cd, booklet/manual, sata cable etc).

After that I just want to proceed like instructed in this link
https://www.facebook.com/notes/castle-it-on...62543740479857/

yes thats his number.

Was going to buy from him till I came across the thread. Its true, it takes near damn forever for him to reply a simple enquiry, but quick to give banking details.

Accidentally bought from them again. Paid on Sunday, still no update until today
PM's are not replied at all

Completely forgot about them when I'm making the payment

This post has been edited by sHawTY: Aug 2 2017, 04:31 PM

A day after filing a complaint to Lelong, they reply so fast and they blame the delay to be from the supplier
Suddenly so attentive kept PM me again and again

Graphic card came with broken fan mounts as they didn't bother to pack the item with a bubble wrapper

Seriously never buying from them again

Buyers beware

This company really suck,I'm think they don't wanna do business already, WhatsApp always online but never reply u.Claim warranty always many late and got problem, NEVER NEVER NEVER BOUGHT FROM THEM AGAINS

This post has been edited by cheehan: Aug 16 2017, 08:49 PM

Currently having bad experience with CastleIT too.
Asked in lelong.com if stock available? (2 items), they said yes got stock.
Then proceed to make order and paid.

Got tracking number after 1 and a half day.
A day after that, got a message from them saying that they sent only 1 item.
The other one got no stock.
And the listing for the "no stock" item is still there showing 9998 left.

checked all the feedbacks from their buyer, and see Bad Ratings (64).
A lot of similar "no stock but still list" victims.


Now I'm worry about my motherboard that I sent them 6 weeks ago (RMA).

always check review before decide .

Finally received the last item.
I hope they improve their service.


... but still no news about my rma motherboard, now almost 2 month.

Got my motherboard.
Damn gigabyte, repaired mys ass.
The problem still there, still faulty motherboard.
The only thing they did was downgrade bios, thats it.

I had no problem buying from him but his after sales service was such a pain in the ass.

I bought an ergonomic keyboard & mouse bundle with 3 years warranty from him, when the mouse scroll wheel not functioning, I contacted him asking whether I can claim the mouse since its still within warranty period, he said yes and said claiming period longest only will take 2 months.

So I couriered the mouse to him, and the fellow just disappear, I emailed him month after month until i decided not to ask anymore thinking I probably got cheated and maybe i would never see my mouse again.

It was after 7 or 8 months later when i decided to try my luck and confronted him in multiple emails asking my claiming status then only he decided to reply me and said the said product no longer in market anymore and replace another brand of mouse to me.

What upset me the most was during that entire dreadful process he never had the common courtesy to at least inform me, I would never consider to claim the mouse in the 1st place had he not promised the claiming would only took 2 months, plus i really really like that mouse.

Bought 1080 ti 4 days ago, said got stock.. bought with other items, items arrived but no 1080ti.. suddenly got msg nk stock fuck.. how ar

I paid Asus Router suddenly didn't reply my whatsapp. Baru jumpa this thread. Haiyaaaa!

i was planning to buy gtx 1070ti using online bank transfer. not paying with netpay any suggestion? about there accounts whether is valid or not?

don't bother....just few days ago i've been the victim 'listing got 999999999999999 stock but actually no stock'.
now asking for refund, very hard one to contact. call took forever to answer. whatsapp no reply, sms no reply, lelong pm no reply....
please avoid this seller. there's a lot other reputable seller in lelong.

This post has been edited by meunz: Jan 4 2018, 11:58 AM

money first, everything else later....

thanks bro didn't bother cause after 2days of texting them in watsapp no response only yesterday did they reply and got response no stock as of the moment.

good thing i already bought one in retail shop just to avoid scam hehe

I think better going his shop on walk for safe trade. Lelong I don't think a safe place. Lazada may better better for customer protection. If get wrong item can return & fully refund.

Same when I was about to bank in for Noctua D15S then suddenly informed no stock. LOL

i paid for SSD 2 days ago, they never send anything.....bought keyboard at the same time with different shop, already receive.

they should list out first how many item they have. why so lazy.....

did they at least confirm your order?

yes, there's auto receipt generate by lelong. the status according to lelong is buyer paid but sadly i send chat or message to them, no response at all

This post has been edited by lolsomany: Dec 1 2018, 09:31 PM

Ordered an item on a week ago. Listing showed a large amount of stock. Ordered and payed. Waiting a couple of days. Sent a message 3 days ago, no reply.

Sent an item reminder today. Got a reply stating they'll check. Item not in stock, requested refund and got okayed.

If you want to buy something, probably confirm the stock first regardless of the listing.
If you need something urgent, probably look for other seller.

hah, bought 3 items from seller. motherboard M-ATx suddenly dont have stock. but when i checked listing deleted but readded with higher price. then offered other brand mobo with less functionality. sigh. Fortunately item came but ram module 1 stick defective and ask for RMA. till now no bunyi. sad seller sad experience.

Is this seller still a nightmare to deal with?

Judging from those comments, you still want to buy from him? Is his price so much cheaper? Most probably took your money to roll while not having the stock in hand.

I think I PM him about something before and it took ages to even get a reply. The only seller in Lelong that I bought before with good history is E-Tech. They had a shop behind Aeon Big Kepong. Price wise is not the cheapest.

Lol ended up buying from someone with an equally rough history. It went fine except they still suck at customer service and replying to chats. Another one of those "tech" guys in their name but not the good one.

E-tech is bad? My bad then... I don't have bad experience with them. I always called and pick those items by hand to avoid delivery charges since it's nearby.

Castle IT seems bad

Honestly won't buy from castleIT anymore. They sell cheap stuff, yeah. But their service and after sales service is quite bad. Also I asked for quotation from them, asked them to check whether they have stock, they replied yes but then later told me no stock and need to wait for a few days for it to arrive

This post has been edited by Kenngan7012: Dec 6 2022, 08:50 AM