You guys maybe have some good experience with Castle IT but I don't.
I'm an IT Executive in 1 company & we were sourcing for a scanner.

After discussing with my manager, we found Castle IT price was the lowest.
So we've decided to purchase from them, not knowing what kind of seller he is.

1. I asked Mr Wong to deliver the scanner to my office himself, but he said my office which is just 41KM away from his shop is "Too Far". I told him I will pay upfront before he come to my office, not pay when he comes to my office, after that, he didn't respond anymore. I also inform him the reason why I ask him to deliver the scanner himself so both me & my manager could get to know him directly so that we can build a long term business relationship, but he still refuses.
2. When I ask for his bank account, he replied shortly in 3 hours. But after making payment, it took him more than 24 hours to acknowledge that he has received the payment.
3. After he has responded, to my surprise, he told me distributor has no stock, had to wait 10 days for the item to be restocked. He didn't check for stocks availability before giving his bank accounts.
4. On the next day, I emailed & Whatsapp him asking him to reconfirm with his supplier on when can the scanner be delivered to my office, he did NOT respond at all, even until now.
5. I can see him reading my Whatsapp messages but he refuses to reply at all.
6. He also deleted 1 of the question I've posted in his lelong.com.my sales ad, the question consist of 1 complain on how he refuse to respond to both email & Whatsapp.

So to anyone whose thinking of buying from Castle IT Online Store, think hard before you make your decision.
Their prices maybe cheap, but it's NOT worth the hassle.

This post has been edited by sHawTY: Jun 26 2015, 04:28 PM

Accidentally bought from them again. Paid on Sunday, still no update until today
PM's are not replied at all

Completely forgot about them when I'm making the payment

This post has been edited by sHawTY: Aug 2 2017, 04:31 PM

A day after filing a complaint to Lelong, they reply so fast and they blame the delay to be from the supplier
Suddenly so attentive kept PM me again and again

Graphic card came with broken fan mounts as they didn't bother to pack the item with a bubble wrapper

Seriously never buying from them again

Buyers beware